List of ACI Automated Dispute Manager Customers
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Since 2010, our global team of researchers has been studying ACI Automated Dispute Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ACI Automated Dispute Manager for Dispute Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ACI Automated Dispute Manager for Dispute Management include: ING Nederland, a Netherlands based Banking and Financial Services organisation with 55901 employees and revenues of $20.05 billion, Cooperatieve Rabobank Peelland Zuid Ua, a Netherlands based Banking and Financial Services organisation with 20 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using ACI Automated Dispute Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cooperatieve Rabobank Peelland Zuid Ua | Banking and Financial Services | 20 | $2M | Netherlands | ACI Worldwide | ACI Automated Dispute Manager | Dispute Management | 2014 | n/a |
In 2014, Cooperatieve Rabobank Peelland Zuid Ua implemented ACI Automated Dispute Manager, using the category to centralize chargeback and dispute handling in the Netherlands as part of the TAPIR issuing and transaction-processing modernization program. The implementation concentrated on centralizing dispute intake, automated workflow orchestration, and case lifecycle management across issuing operations.
ACI Automated Dispute Manager was configured to standardize chargeback adjudication, evidence collection, representment preparation, and automated case routing, aligning with standard dispute management functional modules. The deployment included decision logic driven by rules and workflow automation to accelerate dispute resolution and enable consistent fraud and exception handling.
The TAPIR program completed migration of transaction flows by 2017, integrating dispute handling into the broader issuing and transaction-processing pipelines across Rabobank Netherlands operations. Governance emphasized centralized dispute workflow ownership, standardized procedures, and a staged rollout under TAPIR, delivering faster time-to-market, standardization and improved dispute and fraud management as described in the vendor case study.
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ING Nederland | Banking and Financial Services | 55901 | $20.1B | Netherlands | ACI Worldwide | ACI Automated Dispute Manager | Dispute Management | 2021 | n/a |
In 2021, ING Nederland implemented ACI Automated Dispute Manager. The deployment focused on dispute processing within payments operations in the Netherlands, Apps Category: .
The implementation centered on core dispute management capabilities typical of automated dispute systems, including case intake, standardized case lifecycle management, rules-based workflow automation, and consolidated dispute reporting. ACI Automated Dispute Manager was configured to enforce adjudication workflows and operational routing, aligning case statuses and evidence capture with payments operational procedures. Configuration emphasized reusable rules and automated adjudication routing to reduce manual triage.
Operational coverage targeted ING Nederland payments operations and payments product teams, with the payments product owner documented as launching and overseeing the project. The solution was architected to consume payment transaction records and dispute evidence feeds and to publish case outcomes back to payments operations, using standardized data ingestion and export patterns common for payments dispute management. Integrations and data flows were organized to support case-level reconciliation and operational tracking across dispute lifecycles.
Governance was described as led by payments product ownership and operations, with process redesign to standardize intake, escalation, and adjudication workflows across domestic sites. The project was launched to improve dispute resolution processes and expected operational improvements in dispute handling were noted.
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