List of ACI ReD Shield Customers
ACI Worldwide
6060 Coventry Drive,
Elkhorn, 68022, NE,
United States
Elkhorn, 68022, NE,
United States
1 402-390-7600
Professional Services
3103
$1.6B
Since 2010, our global team of researchers has been studying ACI ReD Shield customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ACI ReD Shield for AML, Fraud and Compliance from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ACI ReD Shield for AML, Fraud and Compliance include: John Lewis & Partners, a United Kingdom based Retail organisation with 69000 employees and revenues of $14.96 billion, AEGEAN, a Greece based Transportation organisation with 3274 employees and revenues of $2.04 billion, Plexus Worldwide, a United States based Consumer Packaged Goods organisation with 400 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using ACI ReD Shield, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the eCommerce software purchases.
The ACI ReD Shield customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of eCommerce software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AEGEAN | Transportation | 3274 | $2.0B | Greece | ACI Worldwide | ACI ReD Shield | AML, Fraud and Compliance | 2017 | n/a |
In 2017, AEGEAN implemented ACI ReD Shield as its Merchant Fraud Protection and Monitoring solution for online bookings and payments. The deployment delivered a highly customized instance of ACI ReD Shield tailored to the airline environment, with configuration work focused on rule orchestration and prioritization logic for transactional screening. AEGEAN ACI ReD Shield Merchant Fraud Protection and Monitoring supports bookings and revenue protection workflows across the organization.
The implementation included built in case management functionality and a bespoke reporting module that surfaces key transaction trends and investigative context. Configuration centered on enabling analysts to view transaction clusters quickly and to trigger timely rule changes, and the reporting module was designed to simplify operational monitoring and analyst triage.
Operational coverage emphasized booking and revenue functions within Aegean Airlines, with a consistent procedural focus on prioritizing short notice bookings in the fraud screening process. Governance and workflow adjustments formalized how screening priorities are applied and how rule changes are tested and pushed, giving Aegean Airlines the ability to view key transaction trends quickly and easily and to obtain information needed to implement timely and effective rule changes where needed.
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John Lewis & Partners | Retail | 69000 | $15.0B | United Kingdom | ACI Worldwide | ACI ReD Shield | AML, Fraud and Compliance | 2016 | n/a |
In 2016, John Lewis & Partners implemented ACI ReD Shield for Merchant Fraud Protection and Monitoring to strengthen fraud detection across its omni-channel retail and eCommerce operations. ACI ReD Shield is deployed as a real-time fraud prevention layer that provides the retailer with continuous visibility into online customer activity and fraud risk. This deployment reflects an expanded, ongoing partnership with ACI Worldwide supporting transaction-level decisioning for the retailer’s digital storefronts.
The implementation centers on real-time decisioning and risk scoring, behavioral analytics, and a rules management capability to separate legitimate customers from high-risk activity. Investigation workflow and case management are used to surface alerts and route suspect transactions for review, and rule tuning and policy configuration enable iterative adjustments to fraud criteria. These functional modules align with standard Merchant Fraud Protection and Monitoring capabilities for high-volume eCommerce environments.
Operationally, ACI ReD Shield is integrated into John Lewis & Partners checkout and payment authorization flows to provide inline scoring and blocking at the point of sale, supporting cross-channel visibility across online and mobile commerce. Fraud operations and risk teams consume dashboards and alerts from ReD Shield to prioritize investigations and adjust rules, while commerce and customer service functions use insights on online customer activity to inform dispute handling and customer experience decisions. The architecture emphasizes real-time telemetry and decisioning to meet retail transaction throughput needs.
Governance has been organized around centralized monitoring and continuous rule governance, with fraud analysts owning case workflows and policy owners responsible for tuning detection parameters. The stated outcomes for the ACI ReD Shield deployment include protecting revenues, supporting growth and enhancing customer experience, while providing John Lewis & Partners unique insight into fraud risk and online customer activity.
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Plexus Worldwide | Consumer Packaged Goods | 400 | $100M | United States | ACI Worldwide | ACI ReD Shield | AML, Fraud and Compliance | 2017 | n/a |
In 2017, Plexus Worldwide deployed ACI ReD Shield to support Merchant Fraud Protection and Monitoring. The implementation focused on monitoring fraud transactions and determining suspicious activity using ACI ReD Shield and other investigative tools, with the objective of protecting the business and customers from risk and loss.
The ACI ReD Shield implementation centered on transaction monitoring, rule based scoring and alert management feeding a structured case management workflow for investigations. Investigative capabilities were configured to support verification workflows to confirm fraud, documented decision points for escalation, and procedural steps for account termination when fraud was confirmed. Automation of alerting and case routing was used to align investigator workload with investigation stages and evidence capture processes.
Operational coverage included fraud operations, commissions and compliance teams, and customer facing support so that investigative findings could be operationalized into actions such as account suspension and launch of the buyback program. The project integrated ACI ReD Shield outputs with other tools used in investigation and with operational processes managed by commissions and compliance, enabling coordination to balance ambassador and distributor payouts during the new buyback program. Investigators used ACI ReD Shield to verify findings, confirm fraud, determine next steps and coordinate account termination and payout adjustments.
Governance and process transformation were addressed by developing the first ever standard operating procedures for every fraud investigation task at Plexus Worldwide, designed into a learning format using PowerPoint and submitted to the director for implementation. These SOPs institutionalized investigation steps, verification checkpoints and cross functional handoffs between fraud, compliance and commissions.
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Buyer Intent: Companies Evaluating ACI ReD Shield
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ACI ReD Shield. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ACI ReD Shield for AML, Fraud and Compliance include:
- Tilli Software, a United States based Professional Services organization with 90 Employees
- Weatherford College, a United States based Education company with 500 Employees
- ITCAN Technology and Digital Marketing, a United Arab Emirates based Professional Services organization with 150 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD ACI ReD Shield Coverage
ACI ReD Shield is a AML, Fraud and Compliance solution from ACI Worldwide.
Companies worldwide use ACI ReD Shield, from small firms to large enterprises across 21+ industries.
Organizations such as John Lewis & Partners, AEGEAN and Plexus Worldwide are recorded users of
ACI ReD Shield for AML, Fraud and Compliance.
Companies using ACI ReD Shield are most concentrated in Retail, Transportation and Consumer Packaged Goods, with adoption spanning over 21 industries.
Companies using ACI ReD Shield are most concentrated in United Kingdom, Greece and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ACI ReD Shield across Americas, EMEA, and APAC.
Companies using ACI ReD Shield range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 33.33%.
Customers of ACI ReD Shield include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ACI ReD Shield customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of AML, Fraud and Compliance.