List of Agilysys Book4Time CRM Customers
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Since 2010, our global team of researchers has been studying Agilysys Book4Time CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Agilysys Book4Time CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Agilysys Book4Time CRM for CRM include: Resorts World Las Vegas, a United States based Leisure and Hospitality organisation with 4500 employees and revenues of $800.0 million, Hotel del Coronado, a United States based Leisure and Hospitality organisation with 4000 employees and revenues of $500.0 million, Four Seasons Hotels London, a United Kingdom based Leisure and Hospitality organisation with 420 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using Agilysys Book4Time CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Agilysys Book4Time CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Four Seasons Hotels London | Leisure and Hospitality | 420 | $40M | United Kingdom | Agilysys | Agilysys Book4Time CRM | CRM | 2018 | n/a |
In 2018, Four Seasons Hotels London implemented Agilysys Book4Time CRM to manage spa bookings, guest profiles, and gift card processing for its rooftop spa in Mayfair. The Book4Time rollout began in August 2018 with remote setup followed by onsite training, positioning Agilysys Book4Time CRM as the operational booking and guest record system for the property. Apps Category:
The implementation covered core functional modules for appointment and resource scheduling, guest profile management, gift card processing, and online booking capture and reporting. Configuration work included booking calendar setup, guest notes and personalization fields, and occupancy reporting feeds that are now used for check-in and check-out workflows.
Operational coverage focused on spa operations at the Mayfair rooftop site and extended into front-of-house workflows through check-in/out and occupancy reporting, enabling a single source of truth for guest notes across spa and reception teams. Governance and rollout details emphasized remote system provisioning followed by on-site staff training, with process adjustments around personalized guest notes, booking confirmation flows, and gift card redemption procedures.
The deployment made Agilysys Book4Time CRM the primary application for spa reservations and guest interaction tracking at the property, and it is explicitly used for check-in/out, occupancy reporting and personalized guest notes while improving online booking capture and reporting.
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Hotel del Coronado | Leisure and Hospitality | 4000 | $500M | United States | Agilysys | Agilysys Book4Time CRM | CRM | 2019 | n/a |
In 2019, Hotel del Coronado implemented Agilysys Book4Time CRM. Apps Category: .
The deployment emphasized online and mobile spa booking to reduce call abandonment and improve reporting for Spa & Salon operations. Agilysys Book4Time CRM was configured to support appointment scheduling, guest profile capture, and channel-specific booking workflows commonly used in spa management.
The rollout covered the property Spa & Salon operations in the United States and went live in mid 2019, enabling online and mobile reservation intake alongside existing on-property service scheduling processes. The implementation scope included channel orchestration between web and mobile booking experiences and operational use by spa schedulers and service staff.
Operational go live occurred in mid 2019, and between June 2019 and July 2020 the property generated over $240,000 from online and mobile bookings. The case study also references plans to extend the deployment to leverage Book4Time's inventory module to bring inventory management into the same application footprint.
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Resorts World Las Vegas | Leisure and Hospitality | 4500 | $800M | United States | Agilysys | Agilysys Book4Time CRM | CRM | 2021 | n/a |
In 2021, Resorts World Las Vegas implemented Agilysys Book4Time CRM, a CRM, for AWANA Spa during the property pre-opening in the United States and the system went live in 2021. The deployment positioned Agilysys Book4Time CRM to serve as the central spa reservation and guest engagement platform for the property, aligning spa operations with pre-opening schedules and readiness activities.
The implementation focused on core functional modules including online bookings and appointment management, mobile therapist access and scheduling, retail point of sale and inventory support, and payroll configuration tied to service activity. Configuration work emphasized appointment workflows, upsell and promotion triggers at point of sale, and payroll data capture to support payroll processing requirements for therapists.
Integrations were scoped to support complex PMS integrations with the property management environment and to exchange payroll-relevant data with the hotel payroll configuration, enabling end-to-end booking to payroll flows for spa services. Operational coverage centered on the AWANA Spa department at the Resorts World Las Vegas property, with the system operating at property level across guest-facing and back-office spa functions.
Governance and rollout were executed during the 2021 pre-opening period with configuration, staff onboarding, and operational verification aligned to go-live timelines. The live implementation in 2021 delivered smoother operations, mobile access for therapists, and improved payroll and upsell workflows as reported by the property.
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