List of Agilysys Retail Customers
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United States
Since 2010, our global team of researchers has been studying Agilysys Retail customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Agilysys Retail for Retail Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Agilysys Retail for Retail Management include: Royal Caribbean Group, a United States based Leisure and Hospitality organisation with 105950 employees and revenues of $16.49 billion, ASM Global North America, a United States based Professional Services organisation with 2500 employees and revenues of $280.0 million, Wequassett Resort and Golf Club, a United States based Leisure and Hospitality organisation with 250 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using Agilysys Retail, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Agilysys Retail customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ASM Global North America | Professional Services | 2500 | $280M | United States | Agilysys | Agilysys Retail | Retail Management | 2011 | n/a |
In 2011 ASM Global North America deployed Agilysys Retail through its SAVOR culinary division, implementing Agilysys Eatec inventory and procurement functionality including retail management modules across venue concessions. The deployment targeted Retail Management use cases to standardize purchasing and inventory control across multiple sites while centralizing inventory visibility for concession operations.
The implementation comprised core inventory, procurement and retail management modules of Agilysys Retail, configured to support concession-level purchasing workflows, inventory tracking and merchandising controls. The architecture was executed as a US focused, multi‑site concession rollout covering Chesapeake Energy Arena, Hawaii Convention Center, Long Beach Convention and Entertainment Center and Savannah International Trade and Convention Center, aligning module configuration to site level menu and SKU management.
Operational scope encompassed SAVOR culinary operations and on site concessions teams, with the application driving standardized purchasing processes and consolidated inventory visibility across venues. Governance focused on process standardization for purchasing and inventory reconciliation across concession operations, enabling consistent workflows for ordering, receiving and stock control across the listed venues.
Reported outcomes at time of purchase included targeted reductions in food costs and labor, increased inventory turns and improved visibility across concessions as reported by the vendor. These vendor reported goals framed the implementation objectives for Agilysys Retail and the Agilysys Eatec inventory and procurement modules.
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Royal Caribbean Group | Leisure and Hospitality | 105950 | $16.5B | United States | Agilysys | Agilysys Retail | Retail Management | 2016 | n/a |
In 2016, Royal Caribbean Group expanded use of Agilysys Retail on its newest ships, deploying Agilysys InfoGenesis POS and Agilysys DataMagine document-management to optimize onboard point of sale transactions and automate archival of receipts and guest activity waivers. Agilysys Retail, Apps Category , was applied to US based cruise operations with an initial deployment focused on Harmony of the Seas and Ovation of the Seas to concentrate changes in POS and document management process areas.
The implementation configuration emphasized point of sale processing and automated document capture, leveraging InfoGenesis POS for transaction handling and DataMagine for receipt capture and waiver archival. Functional capabilities implemented included transaction routing for onboard retail and dining purchases, electronic capture and indexing of guest waivers, and automated archival workflows to move captured receipts and documents into managed storage.
Operational coverage was shipboard, targeting guest services and onboard retail operations across the fleet segment that sails from US ports. Integration scope was contained to onboard POS terminals and the document management layer, aligning transaction capture with automated archival of receipts and guest activity waivers to reduce manual handling and accelerate access to guest records.
Governance and rollout were executed as an expansion of existing Agilysys deployments, with configuration centralization for POS parameters and standardized document retention processes applied to newer vessels. The stated outcome was a streamlined set of POS and document-management workflows to improve guest service efficiency across the fleet.
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Wequassett Resort and Golf Club | Leisure and Hospitality | 250 | $50M | United States | Agilysys | Agilysys Retail | Retail Management | 2017 | n/a |
In 2017, Wequassett Resort and Golf Club implemented Agilysys Retail by deploying Agilysys InfoGenesis POS including InfoGenesis Flex mobile POS and the rGuest Pay payment gateway to streamline food and beverage and retail checkout across its Cape Cod resort. The deployment targeted food and beverage and retail operations under the Apps Category .
Configuration emphasized point of sale transaction workflows, mobile POS ordering through InfoGenesis Flex, and integrated payment capture via rGuest Pay, with Agilysys Retail used to centralize checkout, menu and retail item management and shift controls. Operational scope covered on property F&B outlets and retail points of sale, with rollout workstreams focused on terminal and mobile POS setup, staff training, payment routing and guest service workflows, and governance concentrated on application configuration and checkout workflow standardization to support productivity improvements, secure payments and enhanced guest service as articulated in the vendor announcement.
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