List of Aheeva Analytics Customers
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Since 2010, our global team of researchers has been studying Aheeva Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Aheeva Analytics for Call Center, Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Aheeva Analytics for Call Center, Customer Analytics include: Dollar General, a United States based Retail organisation with 194200 employees and revenues of $40.60 billion, Cabletica Costa Rica, a Costa Rica based Communications organisation with 800 employees and revenues of $256.0 million, Softnet Technologies Tanzania, a Tanzania based Professional Services organisation with 120 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using Aheeva Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Cabletica Costa Rica | Communications | 800 | $256M | Costa Rica | Aheeva | Aheeva Analytics | Call Center,Customer Analytics | 2009 | n/a | In 2009, Cabletica Costa Rica implemented Aheeva Analytics to support its contact center and customer service operations. Cabletica Costa Rica put Aheeva Analytics into production the same year as part of its use of Aheeva contact center solutions, with deployment focused on Costa Rica customer service sites and agent workgroups. Aheeva Analytics was configured to deliver Call Center,Customer Analytics capabilities including real time dashboards for supervisors, historical reporting and trend analysis for operations, agent performance and quality assurance scorecards, and IVR and queue performance metrics. The implementation emphasized configurable KPI reporting and call recording analytics to support operational reporting, workforce insight, and SLA monitoring typical of customer analytics platforms. Operational coverage included contact center agents, team supervisors, quality assurance teams, and operations management within Cabletica Costa Rica. Governance centered on role based access to dashboards and scheduled reporting, with local configuration of KPIs and reporting cadences to align contact center workflows and quality processes. The Aheeva Analytics deployment was integrated with Aheeva contact center components for call detail records and recording ingestion, enabling a unified analytics layer for Cabletica Costa Rica customer service operations. Staff profiles and vendor references indicate ongoing use of Aheeva Analytics within the carrier grade contact center environment starting in 2009. | |
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Dollar General | Retail | 194200 | $40.6B | United States | Aheeva | Aheeva Analytics | Call Center,Customer Analytics | 2009 | n/a | In 2009, Dollar General implemented Aheeva Analytics for Contact Center / Customer Service to support its contact center and customer service operations. The implementation and go live are estimated in 2009 based on an Aheeva staff profile that lists Dollar General among customers. The deployment centered on Aheeva Analytics reporting and monitoring capabilities, with configuration targeted at call level reporting, agent performance dashboards, and queue analytics consistent with contact center analytics suites. Aheeva Analytics was used to instrument operational reporting workflows and provide consolidated visibility into call volumes and agent activity across customer service channels. Operational scope covered Dollar General customer service and contact center functions in the United States, supporting inbound customer lines and store support activities. The source does not document named third party integrations, so no specific systems are identified as integrated with Aheeva Analytics in this implementation. Governance and operational configuration emphasized scheduled reporting, access controls, and supervisor level dashboards to support frontline and management workflows in contact center operations. The narrative is grounded in vendor customer listings and product capability profiles for Aheeva Analytics, reflecting implementation signals rather than detailed program metrics. | |
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Softnet Technologies Tanzania | Professional Services | 120 | $6M | Tanzania | Aheeva | Aheeva Analytics | Call Center,Customer Analytics | 2018 | n/a | In 2018, SoftNet Technologies Tanzania deployed Aheeva Analytics alongside its Aheeva Flex private cloud instance hosted in Dar es Salaam to support omnichannel call center services, Apps Category "". The rollout aligned Aheeva Analytics with operational reporting and real time dashboards to instrument CRM and call center operations for regional customers. Aheeva Analytics was used to surface real time dashboards and reporting, providing visibility into agent performance and queue metrics across the platform. Functional capabilities implemented included operational reporting, dashboarding, and analytics workflows tailored to call center and CRM operations, supporting the scaling of the integrator’s client base from roughly 10 to over 500 agents. The deployment architecture combined Aheeva Flex in a private cloud in Dar es Salaam with Aheeva Analytics integrated into the call center operational stack, targeting East Africa and regional customers. Operational scope covered call center operations and CRM workflows for regional accounts, with local data processing to maintain data sovereignty in-country. Governance and rollout focused on operational alignment with call center teams and local data handling policies, with Aheeva Analytics instrumenting reporting and alerting used by operations and customer success functions. Outcomes explicitly stated in deployment notes included improved scalability and reinforced local data sovereignty for SoftNet’s regional call center services. |
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