List of Aheeva Inbound Customers
Saint-Laurent, H4N 1C6, QC,
Canada
Since 2010, our global team of researchers has been studying Aheeva Inbound customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Aheeva Inbound for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Aheeva Inbound for Call Center include: TTEC, a United States based Professional Services organisation with 54000 employees and revenues of $2.46 billion, IO Solutions Call Center Inc., a Canada based Professional Services organisation with 322 employees and revenues of $59.0 million, Unicall Communication Group SRO, a Czech Republic based Professional Services organisation with 59 employees and revenues of $12.0 million and many others.
Contact us if you need a completed and verified list of companies using Aheeva Inbound, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Aheeva Inbound customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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IO Solutions Call Center Inc. | Professional Services | 322 | $59M | Canada | Aheeva | Aheeva Inbound | Call Center | 2020 | n/a | In 2020, IO Solutions Call Center Inc. deployed Aheeva Inbound for Contact center / inbound CRM operations. Public job postings and technographic records indicate Aheeva systems knowledge at IO Solutions, supporting Canadian and international delivery centres that handle inbound customer interactions. Implementation focused on Aheeva Inbound's inbound contact handling capabilities, including automated call distribution, IVR workflow configuration, agent desktop setup, and inbound CRM case management consistent with contact center platform functionality. Configuration work inferred from recruiting requirements and technographic signals included queue definitions, skill-based routing, and scripted agent workflows to standardize front-line customer service and escalation handling. Operational scope covered delivery centres in Canada and international sites, aligning telephony-based customer service, agent routing, and inbound CRM operations across those locations. Public records do not specify integrations or third-party connectors, therefore specific system interfaces are not enumerated in this insight. Governance appears to emphasize centralized contact center administration and operational knowledge, reflected in hiring that references Aheeva systems expertise. Module usage for Aheeva Inbound is inferred from job postings and AppsRunTheWorld records rather than a vendor case study, providing a technographic signal of contact center tooling at IO Solutions Call Center Inc. | |
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TTEC | Professional Services | 54000 | $2.5B | United States | Aheeva | Aheeva Inbound | Call Center | 2019 | n/a | In 2019 TTEC implemented Aheeva Inbound for CRM / customer-service inbound call handling in the United States, with public vendor listings recording TTEC as an Aheeva customer but no detailed vendor case study or measurable outcomes published. The year 2019 is explicitly associated with the recorded use of Aheeva Inbound in public listings rather than in a vendor case study. Aheeva Inbound was recorded as the application in use and module usage is inferred from Aheeva product listings rather than from a TTEC or Aheeva case study. Functional capabilities consistent with the CRM / customer-service inbound call handling category include inbound call routing, interactive voice response, queue management, agent desktop controls, and call recording, and the narrative centers on those core inbound contact center functions. The Aheeva Inbound reference is used to identify the solution class and likely functional footprint within TTEC contact center operations. Recorded coverage is limited to United States customer-service operations, and the public record does not detail deployment architecture, integrations, rollout sequencing, or governance and operational ownership. Because no implementation case study is published, specifics such as system topology, configuration items, or program governance were not documented publicly and cannot be confirmed from available sources. | |
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Unicall Communication Group SRO | Professional Services | 59 | $12M | Czech Republic | Aheeva | Aheeva Inbound | Call Center | 2013 | n/a | In 2013, Unicall Communication Group SRO implemented Aheeva Inbound as part of an Aheeva Contact Center deployment. AppsRunTheWorld records the purchase of Aheeva Contact Center to manage CRM and inbound contact-centre operations in the Czech Republic. The implementation centered on the Aheeva Inbound module and aligned with standard contact center capabilities including inbound call routing, automatic call distribution, interactive voice response, agent desktop functionality, call recording, and operational reporting. Aheeva Inbound is referenced directly in the record and module usage is inferred from the Aheeva Contact Center product classification rather than from a detailed Unicall case study. Operational scope covered Unicall customer service and inbound contact centre functions in the Czech Republic, with public documentation not specifying named integrations, rollout phases, or governance owners. AppsRunTheWorld notes that public details about project outcomes were not published, so claims about benefits or measurable results are not available in the record. |
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