List of Aircall Dashboard Customers
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United States
Since 2010, our global team of researchers has been studying Aircall Dashboard customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Aircall Dashboard for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Aircall Dashboard for Call Center include: SeatGeek, a United States based Professional Services organisation with 800 employees and revenues of $200.0 million, UNTUCKit, a United States based Retail organisation with 100 employees and revenues of $123.0 million, Crystal Travel & Tours, a United States based Leisure and Hospitality organisation with 500 employees and revenues of $100.0 million, Adore Me, a United States based Retail organisation with 350 employees and revenues of $45.0 million, Spotahome, a Spain based Professional Services organisation with 135 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Aircall Dashboard, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Aircall Dashboard customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Adore Me | Retail | 350 | $45M | United States | Aircall | Aircall Dashboard | Call Center | 2018 | n/a | In 2018 Adore Me implemented Aircall Dashboard as its Contact Center Solution for customer support. The Aircall Dashboard was deployed to empower Adore Me representatives to manage voice interactions through a centralized cloud console and align telephony with existing support workflows. The implementation configured Aircall Dashboard modules for inbound and outbound telephony, intelligent call routing, IVR flows, real-time dashboarding, call recording, and analytics to monitor agent performance and queue health. Configuration emphasized queue management and dashboard widgets to keep waiting times below 30 seconds, and included call tagging and context capture to preserve interaction details for follow up. Aircall Dashboard was integrated with the ticketing system Zendesk to surface call records and link voice interactions to support tickets within agent workflows, creating a unified voice-to-ticket experience. Adore Me reported a 10% increase in customer satisfaction scores and maintained average waiting times below 30 seconds after adoption, and leadership cited the Aircall Dashboard scalability as a key factor in the platform choice. | |
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Crystal Travel & Tours | Leisure and Hospitality | 500 | $100M | United States | Aircall | Aircall Dashboard | Call Center | 2018 | n/a | In 2018, Crystal Travel & Tours implemented Aircall Dashboard, deploying Aircall Dashboard as a Contact Center Solution to support contact center operations and reservation desk oversight. Kelly, a contact center manager, noted that her old phone system had some reporting features but a clunky interface, and with Aircall Dashboard she now reviews the dashboard daily and uses the live component to monitor the pulse of the team when she is away on travel. The implementation emphasized manager mobility and frontline supervision through a live interface rather than intermittent manual reporting. Configuration centered on dashboarding and live monitoring capabilities typical of a Contact Center Solution, delivering real-time activity feeds, call reporting and agent status visibility to inform daily operational decisions. Operational scope covered customer support and reservations functions at Crystal Travel & Tours, shifting supervisory workflows toward continuous remote monitoring and routine dashboard review. Governance and rollout prioritized manager adoption and standardizing the dashboard as the primary interface for team performance visibility. | |
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FR8Stars | Transportation | 27 | $3M | United States | Aircall | Aircall Dashboard | Call Center | 2018 | n/a | In 2018, FR8Stars implemented Aircall Dashboard, a Contact Center Solution to centralize inbound voice interactions for its customer operations. The deployment provisioned cloud-hosted telephony with real-time dashboards and queue management to consolidate inbound call handling and agent monitoring. Functional configuration focused on inbound call routing, call queuing, agent presence and live analytics within the Aircall Dashboard, enabling centralized visibility into volume and service levels across the contact team. Rollout occurred during the first business quarter of the engagement and instrumented the customer-facing call team without additional hiring. Governance changes emphasized operational monitoring and workflow adjustments driven by dashboard metrics, shifting daily call handling and escalation processes to be data driven. During that first quarter together inbound call volume increased by 80 percent and the team’s missed call rate decreased by 15 percent, outcomes recorded while using Aircall Dashboard. | |
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Construction and Real Estate | 50 | $1M | United States | Aircall | Aircall Dashboard | Call Center | 2018 | n/a |
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Communications | 30 | $3M | Canada | Aircall | Aircall Dashboard | Call Center | 2018 | n/a |
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Professional Services | 75 | $10M | Germany | Aircall | Aircall Dashboard | Call Center | 2018 | n/a |
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Professional Services | 50 | $5M | France | Aircall | Aircall Dashboard | Call Center | 2018 | n/a |
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Professional Services | 800 | $200M | United States | Aircall | Aircall Dashboard | Call Center | 2017 | n/a |
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Professional Services | 80 | $10M | France | Aircall | Aircall Dashboard | Call Center | 2018 | n/a |
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Professional Services | 135 | $20M | Spain | Aircall | Aircall Dashboard | Call Center | 2015 | n/a |
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Buyer Intent: Companies Evaluating Aircall Dashboard
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