List of Akiva Data Analytics Customers
Campinas, 13097,
Brazil
Since 2010, our global team of researchers has been studying Akiva Data Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Akiva Data Analytics for Analytics and BI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Akiva Data Analytics for Analytics and BI include: Privalia Brazil, a Brazil based Retail organisation with 450 employees and revenues of $245.0 million, Hs Telecom Brazil, a Brazil based Communications organisation with 700 employees and revenues of $40.0 million, Hopebridge Pediatric Specialists, a United States based Leisure and Hospitality organisation with 100 employees and revenues of $10.0 million, Alert Brasil Brazil, a Brazil based Professional Services organisation with 50 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Akiva Data Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Alert Brasil Brazil | Professional Services | 50 | $5M | Brazil | Akiva Software | Akiva Data Analytics | Analytics and BI | 2011 | n/a |
In 2011, Alert Brasil implemented Akiva Data Analytics alongside Akiva's XCall contact-center platform to centralize contact-center analytics and enable real time DAC monitoring. Akiva Data Analytics is deployed as an Analytics and BI application to deliver management dashboards and productivity reports that support contact center operations and workforce performance management.
Implementation centered on analytics and reporting modules that produced management dashboards and productivity reports, with real time DAC metrics and average handling time tracking configured to feed supervisor workflows. The Akiva Data Analytics deployment included workforce analytics views for agent performance and queue level monitoring, configured to inform daily operational decisions and scheduling adjustments.
Data flows originated from the Akiva XCall contact-center platform into Akiva Data Analytics, enabling consolidated monitoring and operational reporting for agents and operations managers. Centralizing monitoring and reporting shifted governance toward dashboard driven supervision, and the customer reported reductions in average handling times and improved overall agent productivity.
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Hopebridge Pediatric Specialists | Leisure and Hospitality | 100 | $10M | United States | Akiva Software | Akiva Data Analytics | Analytics and BI | 2022 | n/a |
In 2022, Hopebridge Pediatric Specialists piloted Akiva Data Analytics, Apps Category , within several ABA therapy centers in the United States to collect patient outcome data and evaluate additive benefits for applied behavior analysis therapy. The engagement used Akiva Data Analytics as a VR based, cloud-delivered analytics platform focused on clinical therapy processes across selected sites.
The implementation centered on patient outcome capture and analytics capabilities, including session instrumentation from VR interactions, time stamped event logging, and analytic tracking of behavioral measures. Reported measurement targets implemented in the pilot included social skills, joint attention, and response latency, reflecting clinical assessment and outcome monitoring modules typical of outcome analytics solutions.
Deployment architecture emphasized cloud based analytics receiving telemetry from on site VR sessions, with data aggregation and longitudinal tracking executed within the Akiva Data Analytics environment. Operational coverage was explicitly clinical, affecting ABA therapy workflows at multiple Hopebridge centers in the United States rather than enterprise functions outside therapy practice.
Governance and rollout were piloted as a targeted clinical study, with standardized measurement protocols and data collection procedures introduced during the pilot phase, and a wider randomized controlled trial planned for 2023 to validate additive benefits for ABA therapy. The narrative reflects a pilot to instrument clinical workflows, scale measurement consistency, and prepare for a controlled clinical evaluation in the following year.
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Hs Telecom Brazil | Communications | 700 | $40M | Brazil | Akiva Software | Akiva Data Analytics | Analytics and BI | 2011 | n/a |
In 2011, Hs Telecom Brazil deployed Akiva Data Analytics to support analytics for its contact center operations and outbound dialing automation. The implementation is tied to Akiva Software's XCall call management solution, with Akiva Data Analytics providing the Analytics and BI layer for operational reporting and performance monitoring.
The deployment focused on automated outbound dialing and centralization of contact center workflows, with Akiva Data Analytics configured to produce scheduled operational reports, performance statistics, and dashboards. Functional capability usage included automated report generation, agent performance analytics, and aggregated call activity reporting, aligning typical Analytics and BI modules with call-management telemetry.
Operational coverage centered on the contact center and outbound sales organization, where the platform ingested call activity and agent performance data to centralize reporting and operational visibility. Integrations were implemented between the XCall call-management environment and Akiva Data Analytics to enable continuous feed of call volumes, dialing outcomes, and agent metrics into a unified reporting layer.
Governance shifted toward centralized operational reporting and automated performance measurement, enabling routine distribution of performance statistics to contact center management. Outcomes reported in the source material include an increase in calls per agent and a reported doubling of revenue, driven by automated dialing, centralized operations, and the operational reporting produced by Akiva Data Analytics.
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Retail | 450 | $245M | Brazil | Akiva Software | Akiva Data Analytics | Analytics and BI | 2012 | n/a |
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