List of Alliance Business Suite BotMaker Customers
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United States
Since 2010, our global team of researchers has been studying Alliance Business Suite BotMaker customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Alliance Business Suite BotMaker for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Alliance Business Suite BotMaker for Chatbots and Conversational AI include: Infinity Comex Colombia, a Colombia based Distribution organisation with 26 employees and revenues of $2.0 million, Fenix Alliance, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million, Infinity Comex Argentina, a Argentina based Distribution organisation with 15 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Alliance Business Suite BotMaker, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Fenix Alliance | Professional Services | 10 | $1M | United States | Fenix Alliance Group | Alliance Business Suite BotMaker | Chatbots and Conversational AI | 2020 | n/a |
In 2023, Fenix Alliance deployed Alliance Business Suite BotMaker as an internal AI powered conversational agent engine within its United States call center operations, developed and tested by Fenix Alliance Group. The deployment uses the application Alliance Business Suite BotMaker and is described in vendor materials as an internal automation initiative, with the Apps Category "".
The implementation targeted automation of customer-service and sales workflows, implementing conversational AI capabilities such as intent recognition, dialog management, automated call routing and response orchestration to handle front line inquiries and lead qualification. Alliance Business Suite BotMaker was configured to operate inside contact flows to manage session state, escalation triggers and handoffs to human agents.
Operational scope was confined to Fenix Alliance Group call center teams in the United States, affecting customer service and sales functions rather than a company wide rollout. Governance and validation were documented by the vendor and centered on internal testing and staged use within call center operations, and vendor published outcomes include reduced operating costs and faster response times.
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Infinity Comex Argentina | Distribution | 15 | $1M | Argentina | Fenix Alliance Group | Alliance Business Suite BotMaker | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Infinity Comex Argentina implemented Alliance Business Suite modules Helpdesk and Manufacturing to support customer support and operational processes in Argentina. The deployment concentrated on Argentina operations and targeted CRM case handling and core manufacturing workflows within the company’s small distribution footprint.
Alliance Business Suite BotMaker is plausibly part of the Alliance Business Suite footprint and is aligned with the Chatbots and Conversational AI category, given the organization’s adoption of multiple ABS modules. The Alliance Business Suite BotMaker conversational module would be consistent with typical Chatbots and Conversational AI capabilities, such as automating customer inquiry intake, providing scripted responses for common CRM questions, and initiating ticket creation into the Helpdesk workflow.
Operational governance is expected to have been managed within the small company structure, with configuration and day to day administration supporting customer service and manufacturing functions at the Argentina site. The implementation narrative centers on Alliance Business Suite modules Helpdesk, Manufacturing, and the inferred Alliance Business Suite BotMaker, tying the application portfolio to customer support and operational process coverage.
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Infinity Comex Colombia | Distribution | 26 | $2M | Colombia | Fenix Alliance Group | Alliance Business Suite BotMaker | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Infinity Comex Colombia began purchasing multiple Alliance Business Suite modules from Fenix Alliance Group, with iCommerce listed among the modules, indicating broader Alliance Business Suite adoption for eCommerce and collaboration in Colombia. The company is a distribution firm in Colombia with approximately 26 employees and revenue of 2,000,000, and the recorded Suite purchases provide explicit context for additional Alliance Business Suite components within commercial and customer service functions. Alliance Business Suite BotMaker is inferred as part of Infinity Comex Colombia's broader Alliance Business Suite footprint, and Alliance Business Suite BotMaker is categorized under Chatbots and Conversational AI. Typical Chatbots and Conversational AI capabilities relevant to this inferred deployment include conversational customer service, automated order inquiry handling, lead capture and qualification, and multichannel messaging integrated with eCommerce workflows such as iCommerce. The implementation narrative therefore positions Alliance Business Suite BotMaker as supporting eCommerce and collaboration business functions across sales and customer service teams, with a modest, company-scale rollout consistent with the vendor module purchases recorded in 2020.
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