List of Alloy Navigator Customers
Alloy Software
400 Broadacres Dr #100,
Bloomfield, 7003, NJ,
United States
Bloomfield, 7003, NJ,
United States
1 973-661-9700
Professional Services
50
$5M
Since 2010, our global team of researchers has been studying Alloy Navigator customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Alloy Navigator for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Alloy Navigator for IT Service Management include: Makita U.S.A, a United States based Distribution organisation with 1300 employees and revenues of $244.0 million, The Juilliard School, a United States based Education organisation with 1000 employees and revenues of $132.0 million, North Cumbria Integrated Care NHS Foundation Trust, a United Kingdom based Healthcare organisation with 500 employees and revenues of $130.0 million, City of Red Wing, MN, a United States based Government organisation with 199 employees and revenues of $56.0 million and many others.
Contact us if you need a completed and verified list of companies using Alloy Navigator, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ITSM software purchases.
The Alloy Navigator customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ITSM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Red Wing, MN | Government | 199 | $56M | United States | Alloy Software | Alloy Navigator | IT Service Management | 2020 | n/a |
In 2020, City of Red Wing, MN implemented Alloy Navigator as its IT Service Management application. Alloy Navigator was deployed to centralize inventory management and service desk workflows across the municipality's IT estate.
Alloy Navigator was configured to support asset and inventory management, incident and service request tracking, and workflow driven ticketing. Configuration work emphasized asset lifecycle tracking for desktop and laptop provisioning, software configuration and endpoint protection processes that the IT team executes.
The application was deployed into an environment that includes Active Directory, Exchange 2010, VMware, Green Bytes SAN, Solarwinds network monitoring and a broad portfolio of municipal systems such as ArcGIS, Springbrook Financial, Police Case Management and Wonderware SCADA. Alloy Navigator served as the central IT Service Management record for tickets and assets spanning servers, virtual hosts, network devices and endpoint hardware across that environment.
Operational scope covered the city IT department supporting 199 employees and extended to functions that include desktop and laptop setup, remote access VPN, backup and security operations, network printer management and media server support for Channel 6. Governance practices established standardized service desk workflows and asset custodianship, with Alloy Navigator used to document tickets, asset inventory and change related activity across police, utilities and public works IT domains.
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Makita U.S.A | Distribution | 1300 | $244M | United States | Alloy Software | Alloy Navigator | IT Service Management | 2020 | n/a |
In 2020, Makita U.S.A implemented Alloy Navigator, deploying an IT Service Management solution to centralize help desk and service request handling across its United States regional offices. The implementation addressed a prior environment where there was no help desk software and support was tracked on notepads and Excel by two staff, creating inconsistent ticketing across dispersed sites and prompting the need for an enterprise-grade IT Service Management platform.
Makita configured Alloy Navigator as an integrated ITSM and ITAM platform, using the Alloy Navigator application to provide incident and request tracking, a web portal for end users, and a customizable interface that supports modular extension. The project emphasized extensibility, with Alloy Navigator positioned to accept additional modules such as Network Inventory and Knowledge Base and custom development, and the organization purchased an auditing package as a phase two addition.
The deployment included explicit integration with Active Directory to enable single sign on, so authenticated Windows users did not need separate credentials for the help desk portal. Makita and Alloy also developed a separate executive approval web portal that interfaces with Alloy Navigator, allowing managers and executives to approve or deny expenditure-related service requests via email links without logging into the core help desk interface.
Governance work focused on embedding business rules into Alloy Navigator, including multi-step approvals where certain hardware or expenditure requests require two managerial approvals and occasional executive signoff. The installation and training period took about two weeks, and a minor database compatibility issue was resolved through phone-based troubleshooting with Alloy support, enabling rapid rollout and onboarding of support personnel and end users.
Reported operational outcomes from the deployment include faster case resolution, with most problems resolved the same day or within 24 hours, broad user adoption of the Alloy Navigator web portal, and a corporate pricing model that accommodated many remote offices without per-office access fees. Makita plans follow-on work to activate the purchased Alloy auditing module, maintaining Alloy Navigator as the core IT Service Management application supporting IT, finance approval workflows, and executive signoff processes.
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North Cumbria Integrated Care NHS Foundation Trust | Healthcare | 500 | $130M | United Kingdom | Alloy Software | Alloy Navigator | IT Service Management | 2019 | n/a |
In 2019 North Cumbria Integrated Care NHS Foundation Trust implemented Alloy Navigator as its IT Service Management platform. Alloy Navigator became the central IT Service Management solution for the Trusts Digital Healthcare department during a major organisational reorganisation and the surge in demand caused by the COVID 19 crisis.
The implementation focused on a broad set of modules with explicit use of Incident Management, Service Management, Problem Management, Change Management, Work Order Management, Purchase Management, Contract Management, Project Management, Computer Management, Network Device Management, Hardware Management, Software License Management, workflow automation, ITIL compliant processes, and a self service portal. Alloy Navigator was configured to provide role based dashboards, live views and scheduled reports to support both service desk agents and management, and the solution was tailored to expose or separate workflows and data by team and shift.
Operational coverage extended across the Trusts Digital Healthcare teams and beyond, supporting project management, applications, information governance, primary care, business intelligence and risk management functions. The platform supported IT operations that manage over 15,000 devices across more than one hundred locations in Cumbria, including hospital wards, community recovery centres and the rapid distribution of laptops for staff working from home. Alloy Navigator was used to track assets down to switch port level, surface unauthorised software, and manage software license compliance as part of asset control.
Governance and process restructuring were central to the rollout, with Alloy Navigator enabling the consolidation of IT processes after the October 2019 merger, centralisation of infrastructure components and the creation of separated workflows for multiple teams. Onboarding processes were standardised, enabling rapid account provisioning and role assignment so newly moved or temporary staff could access dashboards, views and processes within minutes. The vendor provided an unlimited licensing arrangement through its Stay Strong program during the COVID 19 period, which supported rapid scaling of service desk capacity without licensing friction.
Results reported by the Trust were grounded in the Trusts stated outcomes, including software consolidation to reduce tool sprawl, reduced technical support costs through expanded use of the self service portal, decreased resolution times via workflow automation, easier onboarding during staff increases, and improved operational oversight through analytics and dashboards. Alloy Navigator is described by the Trust as a configurable, fully inclusive IT Service Management solution that unified IT operations and enabled stronger teamwork across Digital Healthcare and adjacent functions.
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Education | 1000 | $132M | United States | Alloy Software | Alloy Navigator | IT Service Management | 2019 | n/a |
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Buyer Intent: Companies Evaluating Alloy Navigator
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Alloy Navigator. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Alloy Navigator for IT Service Management include:
- New Jersey Division of Gaming Enforcement, a United States based Government organization with 200 Employees
- Government Of South Australia, a Australia based Government company with 115000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Alloy Navigator Coverage
Alloy Navigator is a IT Service Management solution from Alloy Software.
Companies worldwide use Alloy Navigator, from small firms to large enterprises across 21+ industries.
Organizations such as Makita U.S.A, The Juilliard School, North Cumbria Integrated Care NHS Foundation Trust and City of Red Wing, MN are recorded users of
Alloy Navigator for IT Service Management.
Companies using Alloy Navigator are most concentrated in Distribution, Education and Healthcare, with adoption spanning over 21 industries.
Companies using Alloy Navigator are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Alloy Navigator across Americas, EMEA, and APAC.
Companies using Alloy Navigator range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 75%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 0%.
Customers of Alloy Navigator include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Alloy Navigator customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.