List of Alvaria Quality (formerly Aspect Performance) Customers
Atlanta, 30346, GA,
United States
Since 2010, our global team of researchers has been studying Alvaria Quality (formerly Aspect Performance) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Alvaria Quality (formerly Aspect Performance) for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Alvaria Quality (formerly Aspect Performance) for Call Tracking and Recording include: GoDaddy, a United States based Communications organisation with 5518 employees and revenues of $4.57 billion, Union Bank of Philippines, a Philippines based Banking and Financial Services organisation with 8510 employees and revenues of $1.41 billion, Valley Medical Center, a United States based Healthcare organisation with 3700 employees and revenues of $797.0 million, RCN Corporation, a United States based Media organisation with 1500 employees and revenues of $700.0 million and many others.
Contact us if you need a completed and verified list of companies using Alvaria Quality (formerly Aspect Performance), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Alvaria Quality (formerly Aspect Performance) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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GoDaddy | Communications | 5518 | $4.6B | United States | Alvaria | Alvaria Quality (formerly Aspect Performance) | Call Tracking and Recording | 2017 | n/a | In 2017, GoDaddy deployed Alvaria Quality (formerly Aspect Performance), Apps Category: . The implementation targeted contact center quality assurance and agent coaching for GoDaddy’s customer support operations, and was positioned to support ongoing workforce management processes across the Tempe, Arizona site. Alvaria Quality was configured to manage evaluation forms, scoring and calibration workflows, recording playback, and structured coaching workflows that feed into agent performance reviews. The deployment emphasized integration of quality scoring with schedule and adherence review processes and supported intraday monitoring and exception handling used by Workforce Management Analysts and Global Workforce Management Specialists. The implementation integrated Alvaria Quality with the contact center telemetry and analytics stack explicitly referenced by GoDaddy, including CUIC and NICE for performance dashboards, IEX for workforce scheduling data, Tableau for reporting, Workday for HR and staffing records, and CISCO telephony for call recordings and skill audits. Those integrations enabled the use of evaluation outcomes in operational reporting, schedule adjustments, and real time queue management communications within C3 operations. Operational governance rested with the Workforce Management organization, which used the system for intraday and intraweek forecast and schedule analysis, ad hoc sizing requests, and weekly site performance assessments. Configuration and process workstreams focused on aligning evaluation criteria to existing KPIs, formalizing coaching and calibration cadence, and ensuring quality data flowed into resource planning and reporting processes. | |
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RCN Corporation | Media | 1500 | $700M | United States | Alvaria | Alvaria Quality (formerly Aspect Performance) | Call Tracking and Recording | 2022 | n/a | In 2022, RCN Corporation deployed Alvaria Quality (formerly Aspect Performance), Apps Category , across its US contact center and CRM area to consolidate contact-center data and drive near real time quality and performance insights. The implementation was delivered as part of an Aspect Alvaria WorkforceOS rollout to centralize quality monitoring and agent performance observation in customer service operations. Alvaria Quality was configured to support standard quality management workflows including call capture and consolidation, evaluation and scorecard workflows, and analytics surfaced on supervisor dashboards. The deployment emphasized normalization of contact-center data streams and configuration of evaluation templates to align quality criteria with operational service level objectives. Operational coverage targeted US customer service operations, with supervisors and contact center managers as primary users in the contact center and CRM area. Integration work focused on consolidating disparate contact-center telemetry into the WorkforceOS fabric and associating quality evaluations with contact and CRM context to enable faster, more accurate supervisor reporting. Governance centered on new supervisor reporting workflows and centrally managed quality evaluation processes to standardize scoring and feedback loops. The implementation delivered reported outcomes including a 41 point NPS uplift over a three year period and faster, more accurate reporting for supervisors. | |
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Union Bank of Philippines | Banking and Financial Services | 8510 | $1.4B | Philippines | Alvaria | Alvaria Quality (formerly Aspect Performance) | Call Tracking and Recording | 2018 | Trends & Technologies | In 2018, Union Bank of Philippines deployed Alvaria Quality (formerly Aspect Performance) as a foundational component of its Contact Center strategy, targeting centralized omni channel interaction handling across its Philippines customer service and banking operations. The initiative was part of a broader deployment of Aspect Alvaria contact center capabilities to standardize monitoring and quality workflows across voice and digital channels. Alvaria Quality was configured to provide interaction recording, quality monitoring, evaluator workflows, scorecards, and consolidated reporting, aligning quality management with contact center performance processes. The implementation emphasized evaluation automation and centralized scorecarding to surface agent coaching opportunities and to standardize service level oversight. The project integrated Alvaria Quality with the bank s customer experience platform CXP, auto dial functionality and workforce tools to unify interaction routing, outbound dialing and staffing processes. The deployment was executed with channel partner Trends & Technologies, tying quality controls into the omni channel contact center stack and workforce management routines. Governance changes included centralized interaction handling and standardized evaluation processes for the banking customer service function, with rollout across Union Bank s Philippines operations. The stated objective was to improve service levels and agent performance through consolidated quality monitoring and integrated workforce orchestration. | |
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Healthcare | 3700 | $797M | United States | Alvaria | Alvaria Quality (formerly Aspect Performance) | Call Tracking and Recording | 2017 | n/a |
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