List of Amazon Polly Customers
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Since 2010, our global team of researchers has been studying Amazon Polly customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Amazon Polly for Natural Language Processing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Amazon Polly for Natural Language Processing include: Tabcorp, a Australia based Leisure and Hospitality organisation with 5000 employees and revenues of $1.72 billion, Radiotelevisione svizzera RSI Switzerland, a Switzerland based Media organisation with 700 employees and revenues of $140.0 million, Valant, a United States based Healthcare organisation with 120 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using Amazon Polly, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Amazon Polly customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Radiotelevisione svizzera RSI Switzerland | Media | 700 | $140M | Switzerland | Amazon Web Services (AWS) | Amazon Polly | Natural Language Processing | 2021 | Claranet | In 2021 Radiotelevisione svizzera RSI Switzerland modernized its audio and video content-management and publishing workflows on AWS, deploying Amazon Polly as the text-to-speech engine. The deployment positioned Amazon Polly at the center of automated audio rendering pipelines, supporting programmatic generation of spoken audio for video captions, on-demand clips, and published audio assets, with the Apps Category Text-to-Speech explicitly in use. Implementation architecture combined Amazon Polly with AWS Elemental, AWS MediaConvert, and Amazon S3 to create an automated rendering and delivery chain. Amazon Polly handled text-to-speech synthesis, MediaConvert and Elemental managed video transcode and packaging, and S3 served as the durable content store and distribution origin, enabling workflow orchestration for content ingest, synthesis, and publishing. Operational coverage focused on RSI’s content production and publishing groups across Switzerland, with Claranet serving as the AWS consulting partner for design and rollout. Governance changes included pipeline orchestration and automated publishing controls to integrate synthesized audio into existing content-management processes, and the modernization effort reduced infrastructure costs by about 75 percent and cut publishing time in half as reported by RSI. | |
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Tabcorp | Leisure and Hospitality | 5000 | $1.7B | Australia | Amazon Web Services (AWS) | Amazon Polly | Natural Language Processing | 2022 | Convai | In 2022 Tabcorp modernized its IVR and contact-center workflows on AWS by deploying Amazon Polly as part of an Amazon Connect migration in Australia. Tabcorp deployed Amazon Polly within its IVR and Contact Center to read back transaction instructions and support customer self-service, aligning the Amazon Polly application with contact center automation and speech synthesis workloads. The implementation configured Amazon Polly as the text-to-speech engine inside Amazon Connect IVR flows, generating dynamic voice prompts for transaction readbacks and automated guidance. Functional capabilities implemented included real-time prompt rendering, transaction instruction readback, and integration points inside interactive voice response call flows to reduce agent-assisted interactions. Convai served as the systems integrator for the migration, integrating Amazon Polly with Amazon Connect on AWS and coordinating rollout across Tabcorp contact center operations in Australia. Operational scope covered contact center and customer service functions, with architecture centered on Amazon Connect as the contact-center platform and Amazon Polly as the speech synthesis module. The deployment scaled to handle 870 concurrent calls and achieved a reported reduction in IVR costs of almost US$2M per year while improving self-service usage. Governance and rollout emphasized staged migration of IVR flows into Amazon Connect with Amazon Polly voice rendering, and operational monitoring of concurrent-call capacity to validate the new IVR and Contact Center configuration. | |
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Valant | Healthcare | 120 | $50M | United States | Amazon Web Services (AWS) | Amazon Polly | Natural Language Processing | 2023 | n/a | In 2023, Valant integrated Amazon Polly and AWS Communication Developer Services to add voice reminders and robocall functionality to its telehealth and patient-communications features for behavioral-health practices in the United States, Apps Category "". The integration was deployed on Amazon Web Services and embedded voice channels directly into the platform’s appointment and outreach workflows to support automated patient notifications and outbound voice messaging. Implementation focused on Amazon Polly driven text-to-speech pipelines and the Communication Developer Services routing layer, enabling configurable voice reminder templates, scheduled robocall campaigns, and event-driven triggers from the patient-communications module. Functional capabilities implemented include automated appointment reminders, medication and follow-up nudges via voice, and programmable call sequencing tied to patient engagement rules within the telehealth feature set. Operational coverage targeted behavioral-health practices across the United States, with the solution instrumented inside Valant’s patient-communications and telehealth business functions. Governance emphasized template management, consent and opt-out handling within clinical workflows, and staged rollout across customer accounts. The deployment drove improved patient engagement, supported approximately 21% business growth, and doubled add-on revenue for practices using the platform, outcomes that were reported as part of the initiative. |
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