List of AMC Contact Canvas Customers
Richmond, 23220, VA,
United States
Since 2010, our global team of researchers has been studying AMC Contact Canvas customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased AMC Contact Canvas for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using AMC Contact Canvas for Call Center include: Wayfair, a United States based Retail organisation with 13500 employees and revenues of $12.20 billion, CPS Energy, a United States based Utilities organisation with 3628 employees and revenues of $3.50 billion, Colmobil Corp, a Israel based Distribution organisation with 1000 employees and revenues of $600.0 million and many others.
Contact us if you need a completed and verified list of companies using AMC Contact Canvas, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The AMC Contact Canvas customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Colmobil Corp | Distribution | 1000 | $600M | Israel | AMC Technology | AMC Contact Canvas | Call Center | 2018 | n/a |
In 2018, Colmobil Corp implemented AMC Contact Canvas as a Call Center Suite to deliver accurate customer data automatically to agents' CRM when answering inbound calls. The deployment targeted Colmobil's customer-facing contact center to improve agent efficiency and the accuracy of incoming call handling.
AMC Contact Canvas was configured to perform real-time caller identification and automated record matching, presenting a screen-pop of the most relevant customer fields directly in the agent CRM at call answer. Configuration emphasized automated data delivery and update prompts, standardizing the agent desktop experience and reducing manual lookup steps.
The implementation included an explicit integration with the agents' CRM so caller information could be pushed into active records and updated during the call. Operational scope covered inbound call handling across Colmobil's contact teams, positioning AMC Contact Canvas as the CTI adjacent data layer that feeds matched customer profiles to agents on call event triggers.
Governance changes introduced workflow steps for agents to validate or update records during interactions, increasing the frequency of caller data updates. Following the rollout Colmobil reported increases in overall call center utilization, improved accuracy in incoming call handling, and an increase in caller data updates attributable to the AMC Contact Canvas implementation.
|
 |
CPS Energy | Utilities | 3628 | $3.5B | United States | AMC Technology | AMC Contact Canvas | Call Center | 2016 | n/a |
In 2016, CPS Energy deployed AMC Contact Canvas as its Call Center Suite to maintain telephony to CRM integration while the utility migrated telephony from Avaya AES to Cisco UCCX. The implementation was led by CPS Energy IT lead Felix Melendes and focused on preserving agent-facing screen pop workflows that connect incoming calls to SAP CRM records for the contact center operation.
AMC Contact Canvas served as the integration middleware and screen pop engine, interfacing with the new automatic call distributor, a quality management system, a call recording device, workflow management tooling, and call back services introduced during the migration. AMC Contact Canvas supported both Avaya and Cisco UCCX telephony platforms and sustained SAP CRM integration, enabling contact center agents to reduce repeated customer identification, a benefit explicitly noted by Melendes who described the migration as a breeze.
|
 |
Wayfair | Retail | 13500 | $12.2B | United States | AMC Technology | AMC Contact Canvas | Call Center | 2013 | n/a |
In 2013, Wayfair implemented AMC Contact Canvas to integrate their contact center, selecting the product for its cost effectiveness and flexible solutions for the company. AMC Contact Canvas was provisioned as a Call Center Suite to support Wayfair's customer service and contact center operations, consolidating agent workflows and multichannel customer interactions under a single platform. The implementation centered on providing a unified agent desktop and consistent call routing across voice and digital channels to streamline day to day support activity.
Configuration focused on standard Call Center Suite capabilities including interactive voice response IVR, automatic call distribution ACD, computer telephony integration CTI, agent scripting, and operational reporting. Integrations were executed with telephony infrastructure and core CRM systems to enable screen pop, call context, and structured escalation paths for agents. Operational governance included configuration control, agent onboarding workflows, and quality monitoring to maintain consistent handling policies, with Wayfair's procurement decision explicitly driven by cost effectiveness and solution flexibility.
|
Buyer Intent: Companies Evaluating AMC Contact Canvas
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||