List of Amdocs Customer Engagement Platform Customers
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United States
Since 2010, our global team of researchers has been studying Amdocs Customer Engagement Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Amdocs Customer Engagement Platform for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Amdocs Customer Engagement Platform for Customer Engagement include: HSBC, a United Kingdom based Banking and Financial Services organisation with 5836 employees and revenues of $4.95 billion, Cricket Wireless, a United States based Communications organisation with 7700 employees and revenues of $2.35 billion, Verifone, a United States based Banking and Financial Services organisation with 4700 employees and revenues of $1.30 billion and many others.
Contact us if you need a completed and verified list of companies using Amdocs Customer Engagement Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cricket Wireless | Communications | 7700 | $2.4B | United States | Amdocs | Amdocs Customer Engagement Platform | Customer Engagement | 2016 | n/a |
In 2016, Cricket Wireless implemented Amdocs Customer Engagement Platform as its Customer Interaction Management solution. The Amdocs Customer Engagement Platform was deployed to operationalize AMDOCS Customer Interaction Management toolsets for customer account management, consolidating interaction handling and agent-facing account workflows. Cricket Wireless used Amdocs Customer Engagement Platform Customer Interaction Management to support customer account management and contact center operations.
The implementation configured core modules typical of Customer Interaction Management, including account management, case management, interaction orchestration, knowledge-enabled agent scripting, and workflow automation. Deployment favored a centralized application tier that served agent desktops and interaction routing channels, while governance centered on standardized interaction scripts, role-based access controls, and workflow approval processes for account-related operations. Operational ownership focused on customer care and account management teams, embedding the Amdocs Customer Engagement Platform into routine customer-facing processes and service handling.
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HSBC | Banking and Financial Services | 5836 | $5.0B | United Kingdom | Amdocs | Amdocs Customer Engagement Platform | Customer Engagement | 2011 | n/a |
In 2011, HSBC implemented Amdocs Customer Engagement Platform for Customer Interaction Management to support customer service and contact center operations. The deployment centralized interaction handling across voice, email, and web channels and established a single interaction orchestration layer for front-line agents and supervisors.
The Amdocs Customer Engagement Platform configuration included omnichannel routing, interaction and case management, an agent desktop with session context, and rules-based workflow orchestration to standardize inquiry handling. Functional capabilities emphasized interaction history, profile-driven context, and scripted agent workflows consistent with Customer Interaction Management requirements.
Operational scope targeted customer service and contact center business functions, with governance enforced through role-based access controls, standardized interaction handling processes, and centralized queue monitoring. Rollout and operationalization focused on aligning agent workflows and supervisory controls to the platform configuration while preserving existing service delivery processes.
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Verifone | Banking and Financial Services | 4700 | $1.3B | United States | Amdocs | Amdocs Customer Engagement Platform | Customer Engagement | 2011 | n/a |
In 2011, Verifone implemented Amdocs Customer Engagement Platform as its Customer Interaction Management solution for phone-based technical support and customer service. Verifone used Amdocs Customer Engagement Platform for Customer Interaction Management in technical support and customer service functions, with a focus on documenting hardware and software troubleshooting and installation interactions.
The implementation centered on interaction logging and case creation to support Level 2 Technical Support, with structured records capturing diagnostic steps, resolution notes, and installation checklists. Configuration emphasized templated call records and scripted fields to standardize documentation during phone support and technician-assisted troubleshooting.
Operational coverage included VASC Technicians and customer support agents who used the platform to record customer interactions, escalate complex issues, and transfer case ownership between first line and Level 2 support. The Amdocs Customer Engagement Platform served as the central interaction repository enabling consistent handoff and traceability of troubleshooting activities across technical support workflows.
Governance changes formalized how phone support documented incidents, defined escalation criteria for Level 2 Technical Support, and established case ownership and documentation standards within support operations. These process changes embedded the Amdocs Customer Engagement Platform as the authoritative system for customer interaction records during hardware and software troubleshooting and installation.
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