List of Anboto Virtual Agent Customers
Bilbao , 48950 ,
Spain
Since 2010, our global team of researchers has been studying Anboto Virtual Agent customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Anboto Virtual Agent for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Anboto Virtual Agent for Chatbots and Conversational AI include: Santander Bank, a Spain based Banking and Financial Services organisation with 211141 employees and revenues of $63.12 billion, Bbva Spain, a Spain based Banking and Financial Services organisation with 28854 employees and revenues of $10.25 billion, Vueling Airlines, a Spain based Aerospace and Defense organisation with 4600 employees and revenues of $1.13 billion and many others.
Contact us if you need a completed and verified list of companies using Anboto Virtual Agent, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Anboto Virtual Agent customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bbva Spain | Banking and Financial Services | 28854 | $10.2B | Spain | Anboto Group | Anboto Virtual Agent | Chatbots and Conversational AI | 2011 | n/a |
In 2011, Bbva Spain deployed Anboto Virtual Agent. Apps Category:
The implementation addressed web-based virtual assistant and chatbot functionality for online customer service and CRM within retail banking in Spain, reflecting Anboto Group's early 2010s rollout of virtual assistants for banking clients. Anboto Virtual Agent was configured as a website virtual assistant to handle customer inquiries, scripted support dialogues, and FAQ automation for front-end digital channels.
Module configuration emphasized conversational UI, intent recognition, dialogue orchestration, and escalation workflows to human agents for complex cases, aligning with typical virtual assistant capabilities in CRM and retail banking automation. The deployment supported content management and intent tuning processes to refine conversational accuracy and customer routing.
Operational coverage focused on bbva.es and Spanish retail banking customer service, impacting CRM and digital customer support functions. Governance centered on vendor collaboration with Anboto Group for staged provisioning to web channels, ongoing content governance, and monitoring of conversational interactions for continuous improvement.
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Santander Bank | Banking and Financial Services | 211141 | $63.1B | Spain | Anboto Group | Anboto Virtual Agent | Chatbots and Conversational AI | 2012 | n/a |
In 2012, Santander Bank incorporated the Anboto Virtual Agent into its public Spanish web channel as a customer-facing interface. The Anboto Virtual Agent was deployed in a CRM/customer service context to serve as an interlocutor with users and to handle common customer queries online.
The implementation focused on conversational handling of routine inquiries, delivering scripted and dynamically generated responses consistent with web self service workflows. Configuration centered on intent recognition and automated response flows designed to resolve simple questions and to hand off complex issues to human channels when required, reflecting typical virtual agent functional modules for query classification, response orchestration, and escalation.
Operational coverage was limited to Santander Bank public web properties in Spain, where the virtual assistant was positioned to reduce simple web inquiries to live agents and to improve online customer engagement. The deployment impacted digital customer service operations and web channel routing, aligning the Anboto Virtual Agent with CRM/customer service objectives for frontline query handling.
Governance and rollout were announced in 2012 for the Spanish web channel, with implementation scoped to online customer engagement and first line customer support interaction. The stated aims were improved online engagement and reduction of routine live agent volume, without documented metrics provided in the source notes.
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Vueling Airlines | Aerospace and Defense | 4600 | $1.1B | Spain | Anboto Group | Anboto Virtual Agent | Chatbots and Conversational AI | 2011 | n/a |
In 2011, Vueling Airlines deployed Anboto Virtual Agent, Apps Category , as a web based virtual assistant on its public website in Spain. The implementation focused on CRM and customer service self service to support online customer service and online sales tasks such as online check in and ticket purchase.
The deployment delivered conversational flows and guided self service workflows configured to surface online check in guidance and to assist with ticket purchase navigation. Functional modules implemented included intent routing, scripted transactional flows, and context sensitive help linked to web support and commerce touchpoints. Configuration emphasized embedding the Anboto Virtual Agent in the site front end to maintain session continuity across customer journeys.
Integration work described in the implementation centered on front end embedding within Vueling's public web infrastructure, operating for the Spain market and supporting customer service and online sales functions. Operational coverage extended to the customer service organization and web support teams, with the virtual assistant positioned as a first line web self service channel and navigation aid. No specific backend system integrations were specified in the provided notes.
Governance responsibility was retained by web content owners and customer service for conversational script maintenance and ongoing tuning of guided flows. The solution went live in mid 2011 and improved web self service availability and navigation for customers according to the implementation notes.
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