List of Apptentive Customers
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Since 2010, our global team of researchers has been studying Apptentive customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Apptentive for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Apptentive for Customer Experience include: JetBlue, a United States based Transportation organisation with 23000 employees and revenues of $9.28 billion, Zillow, a United States based Construction and Real Estate organisation with 6730 employees and revenues of $2.30 billion, RetailMeNot, Inc., a United States based Retail organisation with 500 employees and revenues of $55.0 million, Tvg Network, a United States based Leisure and Hospitality organisation with 150 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Apptentive, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Apptentive customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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JetBlue | Transportation | 23000 | $9.3B | United States | Apptentive | Apptentive | Customer Experience | 2018 | n/a |
In 2018 JetBlue implemented Apptentive for Mobile Customer Feedback. The Apptentive deployment centralized in-app feedback capture and response workflows to pull customers’ voices into one channel, providing an overall picture of sentiment and trends that product and customer experience teams could act on. Functional capabilities implemented included targeted in-app surveys, mechanisms to surface positive and critical responses, and consolidated reporting for trend analysis and strategy planning.
Operationally the implementation routed feedback into a centralized Voice of Customer channel used by customer experience, product, and operations teams, supporting triage and escalation workflows and informing roadmap decisions. Governance focused on response processes and prioritization so critical responses could be surfaced and remediated, and Apptentive data was explicitly used to understand how to improve service and to build strategy from customer feedback.
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RetailMeNot, Inc. | Retail | 500 | $55M | United States | Apptentive | Apptentive | Customer Experience | 2019 | n/a |
In 2019, RetailMeNot, Inc. implemented Apptentive for Mobile Customer Feedback to centralize mobile user sentiment and product feedback. RetailMeNot deployed Apptentive to support product management and customer experience functions across its mobile properties, using the platform to capture in-app feedback and surface actionable insights to product and marketing stakeholders.
The implementation emphasized Apptentive’s core Mobile Customer Feedback capabilities, including in-app feedback collection, user sentiment capture, and dashboarded insight delivery that product teams can use to prioritize fixes and feature work. Configuration focused on event-driven feedback prompts and survey flows consistent with Mobile Customer Feedback best practices, and the Apptentive application name appears in reporting and stakeholder communications.
Operational coverage extended across RetailMeNot’s mobile applications and product teams, with the platform embedded into mobile release and feedback loops rather than replacing or referring to any prior named system. The deployment supported cross-functional use by product, UX, and marketing teams, enabling feedback to be routed into existing development and product planning workflows.
Governance and adoption were notable, with company leadership adoption reported from the CEO down, and insights derived from Apptentive being presented at an all-hands meeting. RetailMeNot characterized Apptentive as a known value-add tool throughout the company and stated that the team loves Apptentive, indicating strong user advocacy and internal uptake.
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Tvg Network | Leisure and Hospitality | 150 | $25M | United States | Apptentive | Apptentive | Customer Experience | 2022 | n/a |
In 2022 Tvg Network deployed Apptentive for Mobile Customer Feedback on its website to capture customer sentiment and structured feedback directly from digital visitors. The implementation targeted customer experience and digital product teams at the leisure and hospitality operator, with Apptentive embedded as a site-level feedback channel using the vendor's web SDK for session linked feedback capture.
Apptentive was configured to surface contextual prompts, collect qualitative comments and structured ratings, and aggregate responses into reporting dashboards for product and CX review. The technical approach emphasized front end instrumentation and event based triggers to attach feedback to user journeys, while the rollout was governed by staged page level deployments and defined handling workflows for support and product management teams.
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Construction and Real Estate | 6730 | $2.3B | United States | Apptentive | Apptentive | Customer Experience | 2018 | n/a |
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Buyer Intent: Companies Evaluating Apptentive
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