List of Arcserve ShadowXafe Customers
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Since 2010, our global team of researchers has been studying Arcserve ShadowXafe customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Arcserve ShadowXafe for Backup as a Service (BaaS) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Arcserve ShadowXafe for Backup as a Service (BaaS) include: Pax8, a United States based Professional Services organisation with 1600 employees and revenues of $380.0 million, Connectwise, a United States based Professional Services organisation with 3100 employees and revenues of $312.0 million, Razor Technology, a United States based Professional Services organisation with 45 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Arcserve ShadowXafe, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Arcserve ShadowXafe customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Connectwise | Professional Services | 3100 | $312M | United States | Arcserve | Arcserve ShadowXafe | Backup as a Service (BaaS) | 2019 | n/a |
In 2019 ConnectWise announced integration support for Arcserve ShadowXafe. Arcserve ShadowXafe is a Backup as a Service (BaaS) application and the integration was intended to enable reporting, billing and SLA orchestration via PSA and RMM tools for managed service providers.
The implementation emphasis targeted core backup and recovery telemetry, service level indicators, and consumption metrics being surfaced into PSA and RMM workflows. Functional capabilities associated with the integration include centralized reporting, SLA orchestration, and billing data synchronization, aligning backup monitoring and BCDR workflows with MSP service operations.
Integrations linked Arcserve ShadowXafe to PSA and RMM systems used by MSPs, supporting IT operations and service delivery across North America. Operational coverage focused on MSP service desks and managed backup operations, with protection events and recovery status feeding into ticket workflows and billing records.
Governance activity centered on aligning SLA definitions and billing rules between Arcserve ShadowXafe and MSP PSA configurations, and formalizing escalation and remediation workflows within MSP operations. The announcement represented an integration partner win to streamline MSP billing and SLA management for BaaS/BCDR.
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Pax8 | Professional Services | 1600 | $380M | United States | Arcserve | Arcserve ShadowXafe | Backup as a Service (BaaS) | 2020 | n/a |
In 2020, Pax8 added Arcserve ShadowXafe to its cloud catalog to enable channel partners to offer backup-as-a-service and cloud disaster recovery solutions in North America. The listing makes Arcserve ShadowXafe available through Pax8's marketplace as a Backup as a Service (BaaS) offering, positioning the application for partner-led provisioning and commercial distribution.
The implementation emphasis was on catalog and distribution integration rather than internal on-premise deployment, with configuration focused on marketplace listing, subscription provisioning, and partner enablement workflows typical of Backup as a Service (BaaS) operations. Functional capabilities inferred from the announcement include provisioning of backup and cloud DR services, catalog metadata management, and licensing orchestration to support MSP and channel packaging.
Operational scope centered on Pax8 channel partners across North America and impacted IT and backup business functions related to partner acquisition and service delivery. Governance and rollout details concentrated on marketplace onboarding and catalog-driven provisioning processes to streamline partner go-to-market. Pax8 articulated outcomes of lowering partner acquisition costs and improving operational efficiency as part of the catalog addition.
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Razor Technology | Professional Services | 45 | $5M | United States | Arcserve | Arcserve ShadowXafe | Backup as a Service (BaaS) | 2019 | n/a |
In 2019, Razor Technology deployed Arcserve ShadowXafe as an MSP-focused IT/data protection (BaaS/DRaaS) solution to standardize backup and disaster-recovery services across its managed IT client environments. The deployment centralized protection policies and operational visibility for the company’s managed services operations supporting its professional services clientele.
Arcserve ShadowXafe was configured to deliver ShadowXafe-managed cloud backup and DR capabilities, using policy-driven backup orchestration, automated recovery workflows, and capacity monitoring to track storage utilization and retention. Configuration emphasized multi-tenant management and role-based access for service technicians, and included scheduled recovery testing to validate restore procedures and maintain serviceability.
Operational scope covered Razor Technology’s managed IT client environments, aligning backup policies with SLA requirements and standardizing incident response and recovery procedures. Governance focused on centralized policy administration and periodic recovery validation, and according to the provided notes the deployment led to improved SLA compliance, reduced recovery times, and enhanced capacity monitoring.
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