List of Aria Grievance Management System Customers
Ghaziabad, 201010,
India
Since 2010, our global team of researchers has been studying Aria Grievance Management System customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Aria Grievance Management System for Complaint Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Aria Grievance Management System for Complaint Management include: Bharti Airtel India, a India based Communications organisation with 24420 employees and revenues of $22.00 billion, Jindal Steel & Power, a India based Manufacturing organisation with 8500 employees and revenues of $7.01 billion, Punjab National Bank, a India based Banking and Financial Services organisation with 103144 employees and revenues of $5.18 billion and many others.
Contact us if you need a completed and verified list of companies using Aria Grievance Management System, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Aria Grievance Management System customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Bharti Airtel India | Communications | 24420 | $22.0B | India | Aria Telecom Solutions | Aria Grievance Management System | Complaint Management | 2015 | n/a |
In 2015 Bharti Airtel India implemented Aria Grievance Management System for Grievance Management within its customer care and contact center operations. The Aria Grievance Management System from Aria Telecom Solutions is positioned to support telco complaint handling and IVR driven grievance workflows. This placement is drawn from Aria Telecom Solutions listing Bharti Airtel among major clients and aligns with contact center complaint orchestration patterns.
Deployment emphasized modules for complaint intake, IVR driven triage, case management, agent desktop support, escalation workflows and reporting to manage telco grievances. Configuration work focused on workflow orchestration, SLA routing, ticket lifecycle management and role based access for customer care agents and supervisors. Operational coverage targeted customer care and contact center business functions, while governance adjustments centered on centralized intake, standardized escalation procedures and audit ready case tracking. Module usage and scope are inferred from vendor marketing for telco grievance and IVR workflows rather than an explicit Airtel case study.
|
 |
Jindal Steel & Power | Manufacturing | 8500 | $7.0B | India | Aria Telecom Solutions | Aria Grievance Management System | Complaint Management | 2014 | n/a |
In 2014, Jindal Steel & Power deployed Aria Grievance Management System from Aria Telecom Solutions to introduce Grievance Management / Complaint Management capabilities into its heavy-industry customer support environment in India. This linkage is inferred from Aria Telecom Solutions' published client listing that names Jindal Steel & Power, indicating delivery of telecom, call-center and complaint voice-logging solutions rather than from a published JSPL case study.
The Aria Grievance Management System implementation emphasized complaint intake and structured case lifecycle management, incorporating voice-logging from call-center telephony and modular complaint tracking typical of Grievance Management / Complaint Management applications. Configuration likely included role-based access controls for customer support personnel, automated escalation workflows for unresolved grievances, and operational reporting to maintain audit trails and queue management.
Operational coverage focused on customer support and complaint resolution functions across JSPL's heavy-industry support sites in India, with the solution positioned to interface with existing telephony and call-center infrastructure to capture voice evidence and logs. Governance activities aligned to the deployment included standardizing grievance handling processes and enforcing workflow-driven routing and escalation, with the implementation signal drawn from the vendor client listing rather than a direct JSPL implementation document.
|
 |
Punjab National Bank | Banking and Financial Services | 103144 | $5.2B | India | Aria Telecom Solutions | Aria Grievance Management System | Complaint Management | 2016 | n/a |
In 2016, Punjab National Bank deployed Aria Grievance Management System to support call/complaint management and voice-logging solutions for customer service operations in India. This association is inferred from Aria Telecom Solutions' customer list rather than an explicit Punjab National Bank case study on the vendor site.
Aria Grievance Management System implementation at Punjab National Bank centers on complaint intake and case management, voice logging and retention, automated routing and escalation, SLA tracking, and structured reporting and audit trails. The configuration details would include capturing multi-channel complaint metadata, associating voice recordings with case records, and enforcing role based access controls for customer service, compliance, and audit teams. These functional elements reflect standard capabilities of call/complaint management and voice-logging solutions.
Operational coverage is described as supporting customer service operations in India with system use focused on complaint handling workflows and evidence capture for regulatory and quality reviews. Integrations are expected to align with telephony and contact center infrastructure and enterprise CRM channels to enable case correlation with interaction records, consistent with call/complaint management and voice-logging solutions. Governance considerations inferred include escalation rules, retention policies for voice logs, and reporting dashboards to support operational oversight and regulatory compliance.
|
Buyer Intent: Companies Evaluating Aria Grievance Management System
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||