List of Artologik HelpDesk IT Customers
Vaexjoe, 35196,
Sweden
Since 2010, our global team of researchers has been studying Artologik HelpDesk IT customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Artologik HelpDesk IT for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Artologik HelpDesk IT for IT Service Management include: Groupement Mousquetaires, a France based Retail organisation with 150000 employees and revenues of $58.11 billion, Scania Group, a Sweden based Automotive organisation with 58163 employees and revenues of $19.37 billion, Sparkasse Mainfranken Wurzburg, a Germany based Banking and Financial Services organisation with 1573 employees and revenues of $200.0 million and many others.
Contact us if you need a completed and verified list of companies using Artologik HelpDesk IT, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Artologik HelpDesk IT customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Groupement Mousquetaires | Retail | 150000 | $58.1B | France | Artologik | Artologik HelpDesk IT | IT Service Management | 2009 | n/a |
In 2009, Groupement Mousquetaires implemented Artologik HelpDesk IT to replace spreadsheet-based HR/PIS processes for about 350 HR users in France. Artologik HelpDesk IT was selected for HR/PIS use, with the vendor highlighting simplicity, flexibility and fast installation under a rental agreement.
Groupement Mousquetaires implemented Artologik HelpDesk IT for HR/PIS personnel management workflows, centralizing request intake and case tracking for HR operations. The deployment focused on configuring ticketing and request tracking workflows, approval routing and status tracking to move personnel management tasks out of spreadsheets and into a structured helpdesk application.
The rollout covered HR teams in France and concentrated on operationalizing personnel management activities, instituting audit trails and standardized workflows to improve tracking and execution of HR tasks. Governance emphasized rapid provisioning under the rental agreement and process change from ad hoc spreadsheets to managed ticket workflows, with the vendor noting quick installation as a key factor in adoption.
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Scania Group | Automotive | 58163 | $19.4B | Sweden | Artologik | Artologik HelpDesk IT | IT Service Management | 2010 | n/a |
In 2010, Scania Group implemented Artologik HelpDesk IT, Category: . The Artologik HelpDesk IT deployment centralized IT support intake across Scania in Sweden and was configured to handle IT support tickets, access requests, internal orders, and workshop and prototype requests. The deployment emphasized ticket visibility and digitization of paper processes to reduce manual handling.
Functional configuration included request intake forms, ticket lifecycle tracking, prioritization workflows, and queue assignment for IT and workshop teams operating in Sweden. The system supported business functions in IT support and internal operations and standardized request categories to create consistent routing and ownership. Governance changes aligned local support teams to centralized ticket handling and established workflow ownership and visibility controls.
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Sparkasse Mainfranken Wurzburg | Banking and Financial Services | 1573 | $200M | Germany | Artologik | Artologik HelpDesk IT | IT Service Management | 2012 | n/a |
In 2012, Sparkasse Mainfranken Wurzburg implemented Artologik HelpDesk IT, Apps Category , to structure and process internal IT and service requests across its operations in Germany. The deployment established a centralized intake and tracking capability for IT and service tickets, creating a single point for request logging and status visibility. The implementation focused on internal service management within IT and adjacent service teams rather than external customer support.
Artologik HelpDesk IT was configured to enforce structured request forms and lifecycle states, supporting ticket creation, assignment and status progression consistent with help desk workflows. Configuration emphasized role based delegation and process rules to enable clearer handoffs between departments, and the system supported routing and escalation pathways typical of internal service desk software. The full application name Artologik HelpDesk IT is used throughout to identify the installed solution and its operational role.
Governance and rollout followed a phased expansion model, the vendor reference notes a planned roll out to further areas after approximately one year of live operation. Operational scope covered IT and service functions across departments in Germany, with process standardization intended to increase transparency of tasks and to enable faster, more structured delegation across departments. The vendor reference explicitly reports increased transparency and enabling of faster, more structured delegation as outcomes of the initial deployment.
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