List of Aryza Collections Suite Customers
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Since 2010, our global team of researchers has been studying Aryza Collections Suite customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Aryza Collections Suite for Debt Collection and Recovery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Aryza Collections Suite for Debt Collection and Recovery include: Affinity Water, a United Kingdom based Utilities organisation with 1407 employees and revenues of $394.0 million, Hoist Finance, a Sweden based Banking and Financial Services organisation with 1496 employees and revenues of $285.0 million, Snap Finance United Kingdom, a United Kingdom based Banking and Financial Services organisation with 90 employees and revenues of $17.0 million and many others.
Contact us if you need a completed and verified list of companies using Aryza Collections Suite, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Aryza Collections Suite customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Affinity Water | Utilities | 1407 | $394M | United Kingdom | Aryza | Aryza Collections Suite | Debt Collection and Recovery | 2023 | n/a |
In 2023 Affinity Water implemented Aryza Collections Suite within a Collections and Customer Communications context to improve customer communications and debt management across its service area in the South East of England. The deployment targeted finance and collections teams and customer communications processes in the UK, positioning Aryza Collections Suite as the operational platform for conversational messaging and automated collection workflows.
The Aryza Collections Suite implementation included Aryza Engage and Webio conversational messaging components, with AI driven SMS bots and smart scheduling used to automate customer conversations and payment prompts. Functional capabilities configured included two way SMS conversations, automated outreach scheduling, conversational payment routing, and message orchestration to recover overdue accounts while managing customer service interactions.
Operational coverage focused on finance, collections, and customer communications departments, with workflow automation designed to hand off conversational outcomes into existing payment and account management processes. The implementation emphasized message cadence control, AI intent detection for routing responses, and automated payment conversation flows to reduce manual collector interventions.
Governance and rollout were executed in 2023 with a program level focus on collections process change and messaging governance across the targeted regions. Outcomes reported from the deployment included an increase in customer response rates from under 2% to over 20% and an overall engagement uplift of approximately 100 percent, reflecting the impact of conversational automation on customer engagement and debt recovery efforts.
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Hoist Finance | Banking and Financial Services | 1496 | $285M | Sweden | Aryza | Aryza Collections Suite | Debt Collection and Recovery | 2020 | n/a |
In 2020, Hoist Finance implemented Aryza Collections Suite, Apps Category: . The deployment for Hoist Finance in Italy focused on customer engagement within collections and credit management operations and is estimated to have gone live in 2020.
The implementation used Aryza Engage WhatsApp Business conversational customer engagement capabilities inside Aryza Collections Suite to handle early-stage outbound messaging and to enable remote agent operations. Functional configuration emphasized conversational forms for payment plans, scripted conversational flows for payment negotiation, and routing logic to escalate to live agents when required.
Integrations included a channel connection to WhatsApp Business to deliver outbound conversational messages and to support two-way customer responses, enabling remote agents to operate without colocated contact center infrastructure. Operational scope was explicitly collections and credit management processes in Italy, with the solution enabling rapid remote-agent deployment and distributed agent workflows across the region.
Governance and process changes centered on standardizing outbound messaging workflows, embedding conversational form templates for payment arrangements, and aligning agent scripts and escalation rules with collections policies. The rollout aimed to improve customer engagement and speed resolution times, outcomes cited in the implementation notes.
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Snap Finance United Kingdom | Banking and Financial Services | 90 | $17M | United Kingdom | Aryza | Aryza Collections Suite | Debt Collection and Recovery | 2021 | n/a |
In 2021, Snap Finance United Kingdom implemented Aryza Collections Suite to introduce conversational collections messaging and automate early-stage outreach in its UK finance operations. The deployment used Aryza Engage conversational messaging within Aryza Collections Suite, Apps Category: . The project targeted customer collections workflows and agent-assisted engagement across Snap Finance United Kingdom's collections function.
Aryza Engage's configuration focused on AI agents for early-stage outbound messaging, ID&V workflows and payment automation, enabling asynchronous conversational threads that agents could manage at scale. Functional capabilities implemented included outbound messaging orchestration, conversational identity and verification flows and automated payment handling through the Aryza Engage layer. The implementation emphasized conversational automation rather than voice-first dialler workflows.
Operational coverage remained within the United Kingdom collections teams, where agents shifted from synchronous calling to handling many asynchronous conversations, improving agent productivity and collection outcomes. Snap Finance United Kingdom reported messaging outperforming the dialler by three times and agents handling many asynchronous conversations as explicit outcomes of the 2021 deployment. Governance adjustments focused on redefining agent workflows, conversational queue management and scripted AI agent handoffs to human agents.
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