List of ASC SAC Customers
Minas Gerais, 38411-106,
Brazil
Since 2010, our global team of researchers has been studying ASC SAC customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ASC SAC for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ASC SAC for Customer Support include: Banco BV, a Brazil based Banking and Financial Services organisation with 4464 employees and revenues of $450.0 million, Tribanco Brazil, a Brazil based Banking and Financial Services organisation with 700 employees and revenues of $282.0 million, Algar Tech, a Brazil based Professional Services organisation with 130 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using ASC SAC, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ASC SAC customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Algar Tech | Professional Services | 130 | $25M | Brazil | ASC Brazil | ASC SAC | Customer Support | 2015 | n/a |
In 2015, Algar Tech implemented ASC SAC as a Customer Support solution with ASC Brazil to automate collections and customer contact workflows. The deployment focused on conversational automation using ASC SAC's AI-driven chatbot, and the project is documented in ASC case materials and press coverage.
Algar Tech configured ASC SAC to operate a collections bot and an AI chatbot named Carol, with natural language interaction capabilities tuned for payment reminders and inbound customer inquiries. ASC SAC was instrumented for WhatsApp as a primary messaging channel, enabling automated handling of conversational threads and scripted collections dialogues.
The implementation integrated the ASC SAC chatbot into Algar Tech's collections and contact center operations, centralizing AI-driven interaction routing and response handling for customer support teams. Operational coverage emphasized collections and customer contact functions, leveraging WhatsApp channel orchestration to increase handled interaction volume and reduce manual contact work.
Governance and rollout were executed as a vendor partnership between Algar Tech and ASC Brazil, with staged adoption across collections workflows and phased augmentation of the chatbot conversational models. ASC case materials report a doubling of average handled interactions and measurable cost reductions within months, and Algar Tech later strengthened the strategic relationship by acquiring a stake in ASC in 2020.
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Banco BV | Banking and Financial Services | 4464 | $450M | Brazil | ASC Brazil | ASC SAC | Customer Support | 2020 | n/a |
In 2020, Banco BV implemented ASC SAC to support customer-facing operations in the Customer Support category. The engagement focused on using ASC SAC as the primary CRM and messaging layer for Brazil, addressing high-volume inbound channels and improving response quality for retail finance customers.
The ASC SAC implementation included integration of ASC SAC with the WhatsApp Business API and AI-driven chatbot capabilities, deploying the WhatsApp API module and conversational chatbot module to automate initial intake, routing, and scripted responses. The ASC SAC deployment emphasized simultaneous handling of multiple customers through automated conversational flows and queueing logic, enabling contact center agents to escalate and take over sessions when needed.
Architecturally the implementation connected ASC SAC as an omnichannel orchestration layer, linking WhatsApp sessions to chatbot engines and the banks CRM workflows to maintain customer context and case records. Operational coverage targeted customer service and contact center functions across Brazil, with governance focused on messaging workflows, chatbot training, and agent takeover procedures, delivering improved response consistency and the ability to handle concurrent customer interactions as documented in vendor case materials.
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Tribanco Brazil | Banking and Financial Services | 700 | $282M | Brazil | ASC Brazil | ASC SAC | Customer Support | 2021 | n/a |
In 2021, Tribanco Brazil implemented ASC SAC for digital customer support. ASC SAC is a Customer Support application deployed in Brazil to centralize omnichannel queues and provide real-time supervisory monitoring for frontline service teams, improving the organization and flow of customer service operations as described in vendor materials.
Configured modules included omnichannel queue management and real-time monitoring, enabling supervisors and managers to view live queue states and agent activity to support operational decision making. The deployment focused on Tribanco's customer service function, with monitoring workflows and manager dashboards introduced to increase visibility and support supervisor-led queue balancing and intervention, outcomes highlighted in the ASC Brazil testimonial.
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