List of Aspect Workforce Management Customers
Westford, 1886, MA,
United States
Since 2010, our global team of researchers has been studying Aspect Workforce Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Aspect Workforce Management for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Aspect Workforce Management for Workforce Management include: Netflix, a United States based Media organisation with 14000 employees and revenues of $39.00 billion, Ausrion, a United States based Professional Services organisation with 23000 employees and revenues of $9.00 billion, RCN Corporation, a United States based Media organisation with 1500 employees and revenues of $700.0 million, Best Egg, a United States based Banking and Financial Services organisation with 615 employees and revenues of $150.0 million and many others.
Contact us if you need a completed and verified list of companies using Aspect Workforce Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Aspect Workforce Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ausrion | Professional Services | 23000 | $9.0B | United States | Aspect Software | Aspect Workforce Management | Workforce Management | 2019 | n/a |
In 2019 Ausrion implemented Aspect Workforce Management, deploying Aspect Inform and Aspect Workforce Mobile to improve contact-center agent communications, scheduling, and real-time notifications across its US contact centers. The deployment focused on the Apps Category , and targeted contact center and HR operational processes within the United States.
Aspect Workforce Management was configured to centralize shift scheduling and intraday notification workflows, with Aspect Inform used to manage real-time alerting and Aspect Workforce Mobile delivering agent self-service communications and schedule updates. Configuration emphasized schedule adherence, agent availability visibility, and automated notifications to reduce manual roster handling and accelerate intra-day adjustments.
Operational coverage included Asurion contact center sites in the United States and encompassed contact center operations and HR scheduling processes. Governance and process changes centered on formalizing notification and fill procedures for OT and VTO, and the vendor case study reports higher agent satisfaction, lower absenteeism, and increased OT and VTO fill rates as outcomes of the implementation.
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Best Egg | Banking and Financial Services | 615 | $150M | United States | Aspect Software | Aspect Workforce Management | Workforce Management | 2021 | n/a |
In 2021, Best Egg implemented Aspect Workforce Management in the Workforce Management category to move from Excel-based scheduling to a unified workforce management and dialing platform. The deployment targeted US contact center operations to support rapid post-COVID growth and to centralize scheduling and capacity planning for agent teams.
Aspect Workforce Management was configured to provide schedule creation and automated roster management, schedule adherence monitoring, and real-time agent state visibility. The implementation emphasized operational workflows for shift assignment, intraday adjustments, and adherence reporting within the Aspect Workforce Management application.
The solution was integrated with Aspect telephony to unify workforce management with dialing and call handling, consolidating agent state and telephony telemetry for operational analysis. Operational coverage focused on contact center agents and workforce operations teams across Best Egg’s US sites, enabling coordinated scheduling and dialing orchestration.
Governance shifted from decentralized spreadsheets to centralized schedule ownership and adherence governance, with operations leadership using Aspect Workforce Management for ongoing performance monitoring. According to the vendor case study, schedule adherence improved from the mid-80s to over 90% within two years and delivered approximately 10% reductions in agent-based unit costs.
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Netflix | Media | 14000 | $39.0B | United States | Aspect Software | Aspect Workforce Management | Workforce Management | 2015 | n/a |
In 2015, Netflix implemented Aspect Workforce Management in the Apps Category . Aspect Workforce Management served as the central workforce management platform for Netflix's customer service organization, supporting scheduling, forecasting, intraday management, and WFM reporting across the business.
The Aspect Workforce Management architecture was governed by an internal WFM systems organization that onboarded and trained a team of Global System Analysts to support more than 150 WFM users, from intraday analysts to capacity planners. Configuration work included forecast engine tuning, schedule optimization rules, adherence tracking, and data analytics instrumentation to deliver localized WFM reporting and decision support. Netflix documented system architecture and administration processes to maintain platform continuity while scaling operational coverage.
Operational deployment expanded from five contact centers to over twenty five contact centers across fifteen countries with support for 20 plus languages, and the implementation incorporated 5 plus custom ACD and BI integrations to reconcile telephony and reporting feeds. The WFM program partnered with Capacity Planning, FP&A, and FinTech to modernize long range capacity planning and financial models in Anaplan, creating an integrated planning workflow between WFM and finance. Netflix managed vendor relationships with Aspect, Teleopti, and Calabrio to coordinate multi vendor WFM tooling and RFP evaluation.
Governance included centralized system ownership, regular onboarding and training, and an RFP driven vendor governance process to steward platform changes and updates. Process transformation included a move from ratio based headcount planning to workload based planning for Back Office and Escalations, resulting in a 45% cost savings while improving SLAs. Operational risk was mitigated through dedicated global analysts, vendor coordination, and custom integrations to preserve data continuity across scheduling, real time adherence, and capacity planning workflows.
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Media | 1500 | $700M | United States | Aspect Software | Aspect Workforce Management | Workforce Management | 2022 | n/a |
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