List of Aspect Zipwire Customers
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United States
Since 2010, our global team of researchers has been studying Aspect Zipwire customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Aspect Zipwire for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Aspect Zipwire for Call Center include: Sysnet Global Solutions, a Ireland based Professional Services organisation with 350 employees and revenues of $50.0 million, Melco Embroidery, a United States based Manufacturing organisation with 200 employees and revenues of $20.0 million, VIPdesk Connect, a United States based Professional Services organisation with 200 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Aspect Zipwire, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Aspect Zipwire customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Melco Embroidery | Manufacturing | 200 | $20M | United States | Aspect Software | Aspect Zipwire | Call Center | 2016 | n/a |
In 2016, Melco Embroidery implemented Aspect Zipwire as its Cloud Contact Center solution. The deployment leveraged Aspect Zipwire built-in IVR functionality and cloud routing to enable scalable handling of inbound contacts and to support remote representatives. Configuration emphasized IVR-driven call flows and standardized agent session handling to ensure consistent contact triage.
Aspect Zipwire was provisioned with the option to activate additional channels in the future, preserving multi-channel engagement capabilities beyond voice. The implementation targeted customer service and technical support operations across Melco Embroidery United States operations, centralizing contact routing, remote agent access and workforce flexibility. Governance focused on central configuration of IVR scripts and routing rules to align agent workflows with support operations.
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Sysnet Global Solutions | Professional Services | 350 | $50M | Ireland | Aspect Software | Aspect Zipwire | Call Center | 2017 | n/a |
In 2017, Sysnet Global Solutions implemented Aspect Zipwire as its Cloud Contact Center platform to support customer service and contact center operations. The deployment paired Aspect Zipwire with Aspect EQ Workforce Optimization to boost agent productivity and standardize contact handling workflows.
The implementation used Aspect Zipwire as a cloud hosted contact centre platform, chosen for its flexibility, on demand scalability, security posture, and ease of deployment. Aspect EQ Workforce Optimization was configured to provide WFO capabilities including quality monitoring and workforce scheduling and forecasting to improve agent utilization and adherence to service processes.
Selection followed a formal tendering process comprising Aspect Software and two competing suppliers, with Sysnet selecting Aspect based on product maturity and vendor support. Operational scope focused on centralized customer service and contact centre functions, with platform configuration aligned to contact routing, agent desktop workflows, and WFO driven scheduling.
Governance emphasized vendor managed support and iterative rollout, with Sysnet citing Aspect support staff as a differentiator. Sysnet reported that Aspect Zipwire combined with Aspect EQ Workforce Optimization was intended to boost agent productivity and that vendor service added an extra layer of value to customer service.
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VIPdesk Connect | Professional Services | 200 | $20M | United States | Aspect Software | Aspect Zipwire | Call Center | 2016 | n/a |
In 2016, VIPdesk Connect implemented Aspect Zipwire as its Cloud Contact Center platform following an exhaustive RFP process. VIPdesk had been operating an on-premise contact center solution for a number of years and selected Aspect Zipwire because it delivered native support for video, chat, and SMS omnichannel engagement to expand client-facing options and improve service to end customers.
Aspect Zipwire was provisioned as a cloud-hosted contact center solution, configured to provide omnichannel routing, agent-facing session controls, and multichannel queuing and engagement capabilities consistent with Cloud Contact Center deployments. Configuration work centered on enabling video, chat, and SMS channels alongside voice, and on aligning agent desktops and reporting to support multichannel handling and contact center operations.
The implementation integrated Aspect EQ Workforce Management Cloud, which fully integrates with Aspect Zipwire to support staffing, forecasting, and scheduling for VIPdesk contact center teams. Governance was driven by RFP-defined requirements and configuration controls, with process changes focused on omnichannel handling and workforce planning for client service teams.
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Buyer Intent: Companies Evaluating Aspect Zipwire
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