List of Asseco Live Platform Customers
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Since 2010, our global team of researchers has been studying Asseco Live Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Asseco Live Platform for Call Center, Customer Experience, Customer Analytics, Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Asseco Live Platform for Call Center, Customer Experience, Customer Analytics, Customer Support include: Halkbank North Macedonia, a Macedonia based Banking and Financial Services organisation with 975 employees and revenues of $235.0 million, Vilniaus Vandenys Lithuania, a Lithuania based Utilities organisation with 596 employees and revenues of $67.0 million, Kentbank, a Croatia based Banking and Financial Services organisation with 200 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using Asseco Live Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Asseco Live Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Halkbank North Macedonia | Banking and Financial Services | 975 | $235M | Macedonia | Asseco Group | Asseco Live Platform | Call Center,Customer Experience,Customer Analytics,Customer Support | 2022 | Asseco South Eastern Europe | In 2022, Halkbank AD Skopje implemented Asseco Live Platform as a contact center/CRM to centralize customer care operations across North Macedonia. The deployment positioned Asseco Live Platform as the primary contact center and CRM application supporting frontline customer engagement and collections workflows. The Asseco Live Platform implementation encompassed voice, email, SMS, campaign management, ticketing and collection workflow modules, configured to support agent routing, case lifecycle tracking and campaign orchestration. The implementation included configuration of workflow automation and ticket escalation rules within Asseco Live Platform to standardize handling of inbound and outbound customer interactions. Integration work included Active Directory integration for user authentication and role-based access, and the project was executed in collaboration with vendor Asseco Group and system integrator Asseco South Eastern Europe. Operational coverage focused on the bank s contact center and collections teams, consolidating channels into a single contact center/CRM platform for customer service and recovery business functions. Governance and rollout were conducted jointly with Asseco South Eastern Europe, with phased adoption across agent groups and reporting functions instrumented inside Asseco Live Platform. The bank reported increased agent efficiency, faster ticket handling and improved reporting within months of the Live rollout. | |
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Kentbank | Banking and Financial Services | 200 | $30M | Croatia | Asseco Group | Asseco Live Platform | Call Center,Customer Experience,Customer Analytics,Customer Support | 2022 | Asseco South Eastern Europe | In 2022 Kentbank implemented Asseco Live Platform as an omnichannel contact center and CRM to unify email, phone, social and web channels across Croatia, the Apps Category "". Asseco Live Platform was introduced to consolidate customer interactions into a single handling layer and to provide a consistent operational front end for service agents. The implementation was delivered by Asseco South Eastern Europe with a 15-person joint team and went live for approximately 200 employees in 2022. Functional capabilities implemented included omnichannel contact handling across email, voice, social and web channels, CRM customer record consolidation, and a 360° customer view to support service and sales workflows. Operational scope focused on customer service and front-office functions across Croatia, with governance and rollout coordinated between Kentbank and Asseco South Eastern Europe through the joint delivery team. The project explicitly reported improved response times and higher customer satisfaction following the deployment, and the vendor relationship is with Asseco Group. | |
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Vilniaus Vandenys Lithuania | Utilities | 596 | $67M | Lithuania | Asseco Group | Asseco Live Platform | Call Center,Customer Experience,Customer Analytics,Customer Support | 2023 | Asseco | In 2023 Vilniaus Vandenys Lithuania contracted Asseco Lithuania, in consortium with Alna Business, to deploy the Asseco Live Platform as part of a FAVAKA implementation. The Asseco Live Platform implementation includes Live 3.0 CRM/contact-center and is categorized as CRM/contact-center, combined with financial management and accounting modules to centralize customer communication and billing across Lithuania. The technical scope centers on Live 3.0 CRM/contact-center for omnichannel customer support, coupled with financial management and accounting modules to manage billing and invoicing workflows. Configuration work emphasizes contact-center workflows and customer data consolidation within the Asseco Live Platform, aligning CRM case handling with billing events and account records. Operational coverage spans customer service and billing functions across Lithuania, with Asseco Lithuania named as the system integrator in consortium with Alna Business. The program is a multi-module utility transformation signed in 2023 and scheduled for completion in 2026, sequencing CRM/contact-center capability ahead of broader financial module rollouts. Governance is structured around the Asseco and Alna consortium, using phased releases and configuration governance to manage cutover risk and service continuity. Rollout planning explicitly separates omnichannel contact-center activation from subsequent financial and accounting module adoption, enabling staged training and process alignment for customer service and finance teams. |
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