List of Atlassian Jira Service Desk Customers
Atlassian
Level 6, 341 George Street,
Sydney, 2000, NSW,
Australia
Sydney, 2000, NSW,
Australia
61 2 9262-1443
Professional Services
13813
$5.2B
Since 2010, our global team of researchers has been studying Atlassian Jira Service Desk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Atlassian Jira Service Desk for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Atlassian Jira Service Desk for IT Service Management include: McKesson, a United States based Professional Services organisation with 45000 employees and revenues of $400.00 billion, Volkswagen, a Germany based Automotive organisation with 639608 employees and revenues of $380.70 billion, CVS, a United States based Healthcare organisation with 300000 employees and revenues of $378.96 billion, CVS Health, a United States based Healthcare organisation with 219000 employees and revenues of $372.81 billion, Toyota, a Japan based Automotive organisation with 383853 employees and revenues of $323.16 billion and many others.
Contact us if you need a completed and verified list of companies using Atlassian Jira Service Desk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ITSM software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Data Gumbo | Professional Services | 25 | $3M | United States | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2020 | n/a |
In 2020, Data Gumbo implemented Atlassian Jira Service Desk as a customer-facing service portal on their website. The Atlassian Jira Service Desk deployment addresses IT Service Management needs for the company's support and operations functions. The implementation provides a public service desk entry point embedded on Data Gumbo's website to intake and track user requests.
Configuration focused on incident and request management workflows, a self-service portal with structured request forms, a knowledge base for repeat issues, and automation rules for ticket routing and basic SLA enforcement. Access controls and role-based routing were used to align tickets to support and operations personnel, and governance was formalized around triage, escalation, and service request fulfillment processes. The description centers on centralizing customer-facing ticketing through Atlassian Jira Service Desk and strengthening IT Service Management practices without presuming additional integrations.
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Polly Insurance Agency | Insurance | 200 | $45M | United States | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2022 | n/a |
In 2022, Polly Insurance Agency deployed Atlassian Jira Service Desk to centralize customer facing ticketing and internal IT support workflows. Atlassian Jira Service Desk was implemented as the organization’s IT Service Management platform and is exposed on the company website as the primary customer service portal.
The implementation emphasized standard IT Service Management capabilities, including request intake via the public portal, incident and request management, a service catalog, knowledge base authoring, SLA configuration, and automation rules for triage and routing. Configuration work focused on custom request types, queue configuration for IT and customer service teams, and workflow states to support common insurance industry request lifecycles.
Operational coverage includes external customers via the website and internal IT and customer service functions across the organization in the United States. The deployment centralized ticket lifecycle management and provided a single source for issue tracking, escalation workflows, and knowledge documentation aligned with IT Service Management practices.
Governance shifted toward defined service ownership and formalized request triage, with role based access and SLA driven prioritization embedded in workflows. Rollout activities prioritized portal availability and internal team onboarding, and the implementation positioned Atlassian Jira Service Desk to support continued refinement of support processes and knowledge governance within Polly Insurance Agency.
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Revendex Group | Professional Services | 25 | $2M | Switzerland | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2018 | n/a |
In 2018, Revendex Group implemented Atlassian Jira Service Desk on its website to provide a web based intake and support channel. Atlassian Jira Service Desk is deployed as the core IT Service Management platform to manage ticketing, self service requests, and knowledge base access for the professional services firm. Configuration emphasizes request types, custom workflows, and role based queues sized for a 25 person organization to support both internal IT support and client facing service requests.
Deployment uses the Jira Service Desk web portal embedded on Revendex.com, exposing web forms for issue submission and routing tickets into structured queues. Standard IT Service Management capabilities such as automated routing rules, SLA categories, and a customer facing portal were configured to streamline incident and service request handling. Operational governance is organized around a small team model with defined request ownership, escalation paths, and configuration controls within Atlassian Jira Service Desk to maintain queue hygiene and request lifecycle visibility.
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Studio 3T | Professional Services | 55 | $6M | Germany | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2024 | n/a |
In 2024, Studio 3T implemented Atlassian Jira Service Desk on their website to consolidate customer-facing support and to provide a structured IT Service Management capability for customer support and internal IT operations. Studio 3T Atlassian Jira Service Desk IT Service Management supports the company’s professional services delivery by centralizing incoming requests and creating a single touchpoint on the public site for ticket submission and status tracking.
The deployment focuses on a web-embedded service portal, request intake and ticketing workflows, SLA rule configuration, and role-based agent queues appropriate to a 55-person professional services firm. Configuration work emphasized request types, automated routing and escalation rules, a searchable knowledge base for common support articles, and lightweight workflow automation to align service requests and incident handling with existing customer success and operations processes. Governance was implemented through defined agent roles and approval rules, with a phased internal rollout to support and IT teams while the website portal remained the primary external access point for customers.
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Super Payments | Professional Services | 50 | $5M | United Kingdom | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2022 | n/a |
In 2022, Super Payments implemented Atlassian Jira Service Desk as its IT Service Management solution. The deployment exposes a public facing service portal on the Super Payments website to capture customer support requests and system issues. The implementation is scoped for a 50 employee professional services firm operating in the United Kingdom and targets both external customer support and internal IT request handling.
The Jira Service Desk implementation includes configuration of a service portal, request types, a service catalog, incident management workflows, SLA tracking, and knowledge base articles to support self service. Administrators configured ticket queues, automated routing rules, and approval workflows consistent with IT Service Management practices to streamline request fulfillment. Automation rules and forms were applied to standardize intake and reduce manual triage within a small team operational model.
Operational governance centered on defining triage roles, escalation paths, and SLA policies for Support and Operations teams, with ownership assigned to internal administrators. Rollout leveraged the website integration to consolidate external tickets into the Atlassian Jira Service Desk instance while internal users access the same platform for IT and service requests across the United Kingdom. Super Payments Atlassian Jira Service Desk IT Service Management alignment documents business function relationships across customer service, IT support, and operations.
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Professional Services | 25 | $2M | Canada | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2025 | n/a |
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Communications | 3155 | $4.3B | Germany | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2020 | n/a |
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Retail | 700 | $82M | United States | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2018 | n/a |
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Retail | 4000 | $1.8B | United States | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2019 | n/a |
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Professional Services | 90 | $10M | Sweden | Atlassian | Atlassian Jira Service Desk | IT Service Management | 2022 | n/a |
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Buyer Intent: Companies Evaluating Atlassian Jira Service Desk
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Atlassian Jira Service Desk. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Atlassian Jira Service Desk for IT Service Management include:
- Systemhaus for you Germany, a Germany based Professional Services organization with 30 Employees
- UBS, a Switzerland based Banking and Financial Services company with 106789 Employees
- Olive, a United States based Healthcare organization with 1400 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Atlassian Jira Service Desk Coverage
Atlassian Jira Service Desk is a IT Service Management solution from Atlassian.
Companies worldwide use Atlassian Jira Service Desk, from small firms to large enterprises across 21+ industries.
Organizations such as McKesson, Volkswagen, CVS, CVS Health and Toyota are recorded users of
Atlassian Jira Service Desk for IT Service Management.
Companies using Atlassian Jira Service Desk are most concentrated in Professional Services, Automotive and Healthcare, with adoption spanning over 21 industries.
Companies using Atlassian Jira Service Desk are most concentrated in United States, Germany and Japan, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Atlassian Jira Service Desk across Americas, EMEA, and APAC.
Companies using Atlassian Jira Service Desk range from small businesses with 0-100 employees - 45.57%, to mid-sized firms with 101-1,000 employees - 35.66%, large organizations with 1,001-10,000 employees - 14.74%, and global enterprises with 10,000+ employees - 4.03%.
Customers of Atlassian Jira Service Desk include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Atlassian Jira Service Desk customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.