List of AT&T Contact Center Solution Customers
Dallas, 75202, TX,
United States
Since 2010, our global team of researchers has been studying AT&T Contact Center Solution customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased AT&T Contact Center Solution for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using AT&T Contact Center Solution for Call Center include: GEICO, a United States based Insurance organisation with 40000 employees and revenues of $35.09 billion, Insight Global, a United States based Professional Services organisation with 5000 employees and revenues of $4.00 billion, Youngs Market Company, a United States based Consumer Packaged Goods organisation with 3500 employees and revenues of $2.90 billion and many others.
Contact us if you need a completed and verified list of companies using AT&T Contact Center Solution, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The AT&T Contact Center Solution customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
GEICO | Insurance | 40000 | $35.1B | United States | AT&T | AT&T Contact Center Solution | Call Center | 1993 | n/a |
In 1993 GEICO implemented the AT&T Contact Center Solution as a Call Center platform to support its long-distance voice and data services relationship with AT&T. The Chevy Chase based insurer, which is the sixth largest private passenger auto insurance company in the United States, structured the engagement as multi-year procurement driven by contact center capacity and carrier services, and the renewal was tied to a four-year contract cycle valued at $90 million.
The AT&T Contact Center Solution configuration focused on enterprise call routing and telephony provisioning, aligning voice trunking and data connectivity to agent desktops, interactive voice response, automatic call distribution, and centralized contact queue reporting common to Call Center deployments. The implementation emphasized consolidated voice and data service delivery from AT&T to support inbound and outbound customer interactions and operational reporting for contact operations.
Governance was executed through a four-year contract cadence with AT&T, keeping long-distance voice and data service procurement and contact center operations under unified vendor management. Operational coverage aligned with GEICO customer service and claims contact functions across the United States, tying carrier service levels and telecommunications provisioning directly to Call Center operational workflows.
|
 |
Insight Global | Professional Services | 5000 | $4.0B | United States | AT&T | AT&T Contact Center Solution | Call Center | 2017 | n/a |
In 2017, Insight Global deployed the AT&T Contact Center Solution as a Call Center implementation tied to AT&T Collaborate Services. The engagement combined project management oversight and hands on management of installations for small and large businesses, aligning delivery teams around Collaborate service provisioning and cutover timelines.
The AT&T Contact Center Solution implementation concentrated on standard Call Center capabilities, including contact routing, agent desktop tools, real time monitoring and reporting, and collaboration features to support live agent interactions. Configuration emphasis included queue management, skill based routing and workflow configuration to match contact handling patterns and service level requirements.
Operational coverage included technical support and training during installation and post installation phases, with dedicated troubleshooting and service assistance to stabilize operations. The work impacted customer service and operations functions within client environments and established trained agent and support cohorts for ongoing use of the contact center platform.
Governance was organized around formal project management for AT&T Collaborate Services, documented handoff and training processes, and post installation technical support procedures. The engagement specified training curricula and troubleshooting workflows to support agent adoption and operational handover of the AT&T Contact Center Solution.
|
 |
Youngs Market Company | Consumer Packaged Goods | 3500 | $2.9B | United States | AT&T | AT&T Contact Center Solution | Call Center | 2015 | n/a |
In 2015, Youngs Market Company deployed AT&T Contact Center Solution, a Call Center application to support customer-facing telephone operations. The implementation centered on AT&T Collaborate hosted solution phones, with provisioning and system administration performed through AT&T hosted telephony services and centralized administration consoles.
Implementation activities included install and administration of AT&T Collaborate hosted solution phones, handset configuration, user account provisioning, and management of call routing, queue and hunt group behavior, and voicemail policies as part of Call Center operational workflows. Governance emphasized IT telephony administration processes for phone lifecycle management and configuration change control, and the AT&T Contact Center Solution supported contact center and customer service business functions through ongoing operational administration.
|
Buyer Intent: Companies Evaluating AT&T Contact Center Solution
- Samsung Electronics, a South Korea based Manufacturing organization with 262647 Employees
- Politecnico di Torino, a Italy based Education company with 1424 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||