List of Autochat Customers
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Since 2010, our global team of researchers has been studying Autochat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Autochat for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Autochat for Customer Engagement include: Engines For Africa South Africa, a South Africa based Automotive organisation with 30 employees and revenues of $6.0 million, Autoclima Uruguay, a Uruguay based Automotive organisation with 10 employees and revenues of $1.0 million, Acacia Safaris Uganda, a Uganda based Leisure and Hospitality organisation with 25 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Autochat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Autochat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Acacia Safaris Uganda | Leisure and Hospitality | 25 | $1M | Uganda | Autochat | Autochat | Customer Engagement | 2023 | n/a |
In 2023, Acacia Safaris Uganda implemented Autochat as a Customer Engagement solution. Acacia Safaris Uganda appears to use Autochat to route website visitors into WhatsApp conversations for bookings and pre-sales support, leveraging Autochat's WordPress and WhatsApp plugin capabilities and aligning with CRM and sales activities in East Africa.
The implementation narrative centers on conversational routing and a web chat widget embedded on the corporate WordPress site, with functional modules inferred to include lead capture, message templates, and automated handoff workflows to booking and sales staff. Operational coverage focuses on bookings and pre-sales support for the East Africa sales region, with front-line sales teams receiving WhatsApp conversations for CRM follow up and ongoing customer engagement.
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Autoclima Uruguay | Automotive | 10 | $1M | Uruguay | Autochat | Autochat | Customer Engagement | 2023 | n/a |
In 2023 Autoclima Uruguay implemented Autochat in the Customer Engagement category to capture web and WhatsApp leads and increase enquiries and consultations across high and low season in Montevideo. The deployment targeted sales and CRM use cases for a small automotive retailer, with the explicit objective of raising inbound enquiry volume and consultation requests.
The implementation used the Autochat web and WhatsApp lead-capture solution, leveraging the Autochat WordPress and WhatsApp plugin as the primary delivery mechanism on Autoclima Uruguay’s website. Configuration focused on lead-capture and initial qualification workflows typical of Customer Engagement platforms, including persistent site chat, WhatsApp handoff for conversational enquiries, and capture of contact and consultation intent.
Operational coverage was concentrated on Montevideo and centered on the sales and CRM function, aligning chat and messaging channels to showroom and service enquiry workflows. Given the vendor testimonial and plugin listing, the technical footprint is a plugin-based integration into the company website, operating across web chat and WhatsApp messaging channels to handle seasonal traffic variation.
Governance and operational ownership were positioned with the sales/CRM team that manages enquiry handling and consultation scheduling, consistent with a 10-employee organizational scale. Autochat is listed by the vendor as a customer, and the stated outcome from the implementation is increased enquiries and consultations during high and low season in Montevideo.
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Engines For Africa South Africa | Automotive | 30 | $6M | South Africa | Autochat | Autochat | Customer Engagement | 2023 | n/a |
In 2023, Engines For Africa South Africa implemented Autochat as a Customer Engagement application. The deployment used Autochat's automatic web chat and WhatsApp contact functionality embedded via the Autochat plugin on the company website to capture inbound leads and accelerate customer enquiries for sales and CRM use cases in South Africa.
Configuration centered on Autochat web chat and WhatsApp modules, with scripted conversational flows and structured lead capture fields to standardize incoming customer information. Automation was applied to route captured leads into sales follow-up workflows and to trigger notifications for designated sales staff, reducing manual data entry and formalizing initial qualification steps.
Integrations are described at the workflow level, handing off captured contacts into CRM and sales processes without naming a specific CRM product, therefore the implementation is characterized by channel-to-CRM handoff and sales queue routing rather than by named connectors. Operational coverage focused on the digital customer contact layer of Engines For Africa South Africa, using the public website and WhatsApp as the primary inbound channels.
Governance and rollout were organized around messaging templates, lead routing rules, and sales/CRM ownership for response SLAs, enabling incremental configuration through the Autochat plugin. The vendor-cited outcome is explicit use of Autochat to capture leads and accelerate customer enquiries, supporting the companys CRM and sales workflows.
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Buyer Intent: Companies Evaluating Autochat
Discover Software Buyers actively Evaluating Enterprise Applications
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