List of AutomationEdge Hyperautomation Platform Customers
AutomationEdge
2500 Wilcrest Dr, Suite 300 – #1804,
Houston, 77042, TX,
United States
Houston, 77042, TX,
United States
1 662-339-6067
Professional Services
500
$100M
Since 2010, our global team of researchers has been studying AutomationEdge Hyperautomation Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased AutomationEdge Hyperautomation Platform for Robotic Process Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using AutomationEdge Hyperautomation Platform for Robotic Process Automation include: HDFC Bank, a India based Banking and Financial Services organisation with 214521 employees and revenues of $23.22 billion, Cadence Design Systems, a United States based Professional Services organisation with 13800 employees and revenues of $5.30 billion, University of Maryland Medical System, a United States based Healthcare organisation with 33600 employees and revenues of $5.00 billion, Mashreq Bank, a United Arab Emirates based Banking and Financial Services organisation with 5400 employees and revenues of $1.01 billion and many others.
Contact us if you need a completed and verified list of companies using AutomationEdge Hyperautomation Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cadence Design Systems | Professional Services | 13800 | $5.3B | United States | AutomationEdge | AutomationEdge Hyperautomation Platform | Robotic Process Automation | 2018 | n/a |
In 2018, Cadence implemented the AutomationEdge Hyperautomation Platform in a Robotic Process Automation deployment to automate high volume service desk operations and reduce manual ticket handling. The initiative targeted Remedyforce based ITSM workflows where manual categorization and lack of self-service had left internal employees facing long resolution times, with the service desk resolving only about 20 percent of the 20,000 to 30,000 tickets logged monthly.
The AutomationEdge Hyperautomation Platform was configured to deliver core Robotic Process Automation capabilities alongside machine learning, natural language processing, ETL and API integration functionality, leveraging ready bots and a drag and drop automation framework. The pilot focused on two onboarding and offboarding services, automated allocation and deallocation of Cisco phone and Cisco Webex accounts, and expanded to self-service alias and group management and automated security compliance tasks for detection and remediation of compromised accounts. Automated ticket categorization and self-help documentation were instrumented to funnel incidents into self-service versus service-desk assisted flows.
Integrations were implemented with the existing Remedyforce service desk and with the targeted Cisco communications services through the platform's API integration features, while AutomationEdge's alerting capabilities were used to create automated notifications and reporting. Operational coverage included the internal service desk team, IT operations staff and the broader employee population as end users, enabling rapid configuration and deployment of the selected use-cases by the process automation team.
Governance and process changes were driven by management led root-cause analysis, documentation of ticket categories, and prioritized pilot scope that formalized ticket reassignment rules and self-help procedures. The rollout included retraining IT staff to shift effort away from repetitive work toward higher technical tasks, and management expanded exploration of additional business and IT processes for automation following the pilot.
Explicit outcomes reported from the AutomationEdge implementation include a reduction in average ticket resolution time from 17 plus hours to 4 hours, a 40 percent reduction in resolution time for automated tickets, a 30 percent increase in service ticket resolution rate, and a drastic reduction in backlog. The program delivered quantifiable operational benefits including cost savings of USD 90,000 from Cisco phone account automation and remediation of approximately 2,000 compromised user accounts, along with reduced human errors and improved employee satisfaction.
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HDFC Bank | Banking and Financial Services | 214521 | $23.2B | India | AutomationEdge | AutomationEdge Hyperautomation Platform | Robotic Process Automation | 2025 | n/a |
In 2025 HDFC Bank implemented the AutomationEdge Hyperautomation Platform to automate more than 15 business functions using Robotic Process Automation. The deployment targeted HR, retail and corporate banking, payroll, and reconciliation workflows and centered on document centric automation to accelerate case handling and reduce manual interventions.
The implementation automated talent acquisition documentation in HR, loan application processing in retail and corporate banking, end of day and account reconciliations, and payroll processing. The AutomationEdge Hyperautomation Platform was used to orchestrate RPA bots and attended automation, and module usage such as AutomationEdge’s DocEdge IDP is consistent with the reported error free document processing and reduced manual data extraction in loan and onboarding documents.
Operational coverage spanned core business functions within HDFC Bank in India, embedding Robotic Process Automation into existing front office and back office workflows across HR, lending, reconciliation, and payroll teams. The architecture emphasized document ingestion, automated validation and exception handling, and orchestration of bots to hand off work between systems and human reviewers where needed.
Governance focused on standardizing document workflows and introducing centralized orchestration and exception management to control bot operations and throughput. Outcomes reported by AutomationEdge included a reduction in loan application processing time from approximately 40 minutes to approximately 20 minutes, error free document processing, and improved customer satisfaction and reduced turnaround time as cited by the vendor.
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Mashreq Bank | Banking and Financial Services | 5400 | $1.0B | United Arab Emirates | AutomationEdge | AutomationEdge Hyperautomation Platform | Robotic Process Automation | 2023 | n/a |
In 2023, Mashreq Bank implemented the AutomationEdge Hyperautomation Platform to modernize its IT service desk. The deployment applied AutomationEdge Hyperautomation Platform within the bank's UAE IT operations to automate more than 100 IT service use cases covering end user support, user access management, network data center security, and application support, enabling resolution of approximately 10,000 tickets per month.
The implementation leveraged Robotic Process Automation capabilities to standardize ticket triage, automate runbooks, and provide conversational intake for routine incidents. Module usage is inferred to include AutomationEdge IT Process Automation and Conversational AI capabilities based on the case description, with automation workflows designed for ticket classification, automated remediation, and self service chatbot interactions.
Operational coverage focused on IT operations, security operations, and application support functions across the bank's UAE operations, with the platform updating ticket statuses and executing remediation steps within existing IT service management and infrastructure control planes. The deployment emphasized orchestration between automated workflows and human escalation paths to preserve service governance and auditability.
Governance workstreams included formalizing automated runbooks, defining escalation thresholds, and embedding automated approvals into incident workflows to maintain change control. Outcomes stated in the case study include improved turnaround times by up to 90 percent, a customer satisfaction level near 75 percent, and reduced costs and turnaround time while handling roughly 10,000 tickets per month through the AutomationEdge Hyperautomation Platform, reflecting a Bank AutomationEdge Hyperautomation Platform Robotic Process Automation IT service desk implementation.
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University of Maryland Medical System | Healthcare | 33600 | $5.0B | United States | AutomationEdge | AutomationEdge Hyperautomation Platform | Robotic Process Automation | 2025 | n/a |
In 2025 University of Maryland Medical System deployed AutomationEdge Hyperautomation Platform to automate password reset and helpdesk workflows across its enterprise support environment. The deployment targeted more than 45,000 users and focused on reducing manual helpdesk load for IT service desks supporting clinical and administrative staff.
The AutomationEdge Hyperautomation Platform implementation used Conversational AI and IT process automation capabilities to orchestrate automated password resets and to handle first touch helpdesk interactions. Module usage aligned with Robotic Process Automation functional patterns, including conversational dialog management, automated runbook execution, and ticket lifecycle actions.
The US implementation integrated with Cherwell and Dialogflow IVR to automate ticket creation and to execute password reset flows end to end. Integrations were scoped to the helpdesk function, enabling voice and chat entry points to trigger automated remediation and to populate ITSM records in Cherwell.
Governance and workflow restructuring centralized automated handling of common password and ticket tasks within orchestration logic, with handoff rules for escalation to human agents. Deployment emphasized conversational intent routing, automated ticket correlation, and process automation governance to reduce manual intervention and streamline incident intake.
Outcomes reported from the AutomationEdge Hyperautomation Platform deployment include a reduction in call turnaround from approximately 45 minutes to approximately 1.1 minutes, a roughly 80 percent reduction in helpdesk overload, and the automation freeing about 2 full time equivalent staff from repetitive password reset work.
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Buyer Intent: Companies Evaluating AutomationEdge Hyperautomation Platform
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FAQ - APPS RUN THE WORLD AutomationEdge Hyperautomation Platform Coverage
AutomationEdge Hyperautomation Platform is a Robotic Process Automation solution from AutomationEdge.
Companies worldwide use AutomationEdge Hyperautomation Platform, from small firms to large enterprises across 21+ industries.
Organizations such as HDFC Bank, Cadence Design Systems, University of Maryland Medical System and Mashreq Bank are recorded users of
AutomationEdge Hyperautomation Platform for Robotic Process Automation.
Companies using AutomationEdge Hyperautomation Platform are most concentrated in Banking and Financial Services, Professional Services and Healthcare, with adoption spanning over 21 industries.
Companies using AutomationEdge Hyperautomation Platform are most concentrated in India, United States and United Arab Emirates, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of AutomationEdge Hyperautomation Platform across Americas, EMEA, and APAC.
Companies using AutomationEdge Hyperautomation Platform range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 75%.
Customers of AutomationEdge Hyperautomation Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified AutomationEdge Hyperautomation Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Robotic Process Automation.