List of Avaya Business Advocate Customers
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United States
Since 2010, our global team of researchers has been studying Avaya Business Advocate customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya Business Advocate for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya Business Advocate for Customer Experience include: Pebble Beach Resort Co Dba Lone Cypress Shop, a United States based Leisure and Hospitality organisation with 1700 employees and revenues of $520.0 million, Holiday Autos United Kingdom, a United Kingdom based Transportation organisation with 50 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Avaya Business Advocate, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Avaya Business Advocate customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Holiday Autos United Kingdom | Transportation | 50 | $10M | United Kingdom | Avaya | Avaya Business Advocate | Customer Experience | 2002 | n/a |
In 2002, Holiday Autos United Kingdom implemented Avaya Business Advocate on Avaya DEFINITY to improve contact centre routing and to handle high seasonal call volumes in the UK. The deployment targeted Customer Experience improvements across contact centre operations and CRM related customer touchpoints. Call Centre Technology supplied and implemented Avaya Business Advocate, configuring the Avaya DEFINITY based environment to provide call routing, automatic call distribution and queuing to scale handling during peak travel seasons. The implementation centralized routing logic and operational workflows, impacting customer service and reservation functions, and the vendor projected several hundred thousand pounds in savings and a strong ROI while aiming to reduce costs and speed handling to improve CRM and contact centre outcomes.
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Pebble Beach Resort Co Dba Lone Cypress Shop | Leisure and Hospitality | 1700 | $520M | United States | Avaya | Avaya Business Advocate | Customer Experience | 2001 | Pricewaterhousecoopers |
In 2001 Pebble Beach Resort Co Dba Lone Cypress Shop implemented Avaya Business Advocate to support Customer Experience for its hotel and golf reservations operations. The purchase occurred in August 2001 and the engagement was advised by Pricewaterhousecoopers, targeting the United States reservations contact centre.
The Avaya Business Advocate deployment focused on call routing and contact centre orchestration, leveraging automated call distribution, skills-based routing, queue management, and real-time reporting to standardize reservation handling workflows. Configuration emphasized routing logic for hotel and golf reservations, interactive call-handling sequences, and supervisory monitoring to improve first-contact handling across reservation agents.
Operational coverage was centered on the reservations contact centre and associated CRM and contact-centre processes, affecting reservation agents, frontline supervisors, and customer service operations. The implementation integrated Avaya Business Advocate into the telephony environment of the reservations operation and was positioned to improve CRM and contact-centre performance through better routing and call management.
Pricewaterhousecoopers provided advisory oversight during the rollout to the reservations function, aligning operational procedures and agent workflows with the new routing configuration. As reported the implementation reduced average speed of answer from 85 seconds to 30 seconds and increased confirmed reservations resulting from first-call outcomes from approximately 12 to 15 percent to just over 20 percent, demonstrating measurable improvements in Customer Experience for Pebble Beach reservations.
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Buyer Intent: Companies Evaluating Avaya Business Advocate
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