List of Baidu AI Cloud Customers
Beijing, 100085,
China
Since 2010, our global team of researchers has been studying Baidu AI Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Baidu AI Cloud for Application Hosting and Computing Services from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Baidu AI Cloud for Application Hosting and Computing Services include: State Grid, a China based Utilities organisation with 1361000 employees and revenues of $545.95 billion, 37 Interactive Entertainment, a China based Media organisation with 3249 employees and revenues of $2.47 billion, Hebei Broadcasting Wireless Media, a China based Media organisation with 259 employees and revenues of $85.0 million, Geely International Hong Kong, a Hong Kong based Distribution organisation with 30 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using Baidu AI Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Baidu AI Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
37 Interactive Entertainment | Media | 3249 | $2.5B | China | Baidu | Baidu AI Cloud | Application Hosting and Computing Services | 2024 | n/a |
In 2024, 37 Interactive Entertainment implemented Baidu AI Cloud as an Application Hosting and Computing Services solution to restructure its game customer-service stack, deploying large models and retrieval augmented generation to power a domain-tuned intelligent 客服 system across its gaming operations in China. The deployment targeted customer service as the primary business function and emphasized vertical semantic understanding for game-specific dialogs and knowledge retrieval.
The implementation combined Baidu AI Cloud large model inference with RAG style retrieval, domain tuning of models for game terminology, and automated response generation to handle first contact resolution and intent classification. Functional capabilities implemented included conversational understanding, contextual knowledge retrieval, escalation routing to human agents, and automated ticket summarization to reduce manual handling of complex tickets.
Architecturally the solution used Baidu AI Cloud compute for model hosting and inference, a retrieval layer for indexed game knowledge and technical documentation, and an orchestration layer that connected the AI-driven conversational layer to existing support workflows and agent consoles. Operational scope covered 37 Interactive Entertainment gaming operations in China, integrating the intelligent 客服 system into live support channels to streamline ticket flows and agent interactions.
Governance and rollout emphasized domain tuning, accuracy validation, and staged operationalization across support teams, with ongoing model refinement based on support transcripts. The AI-driven rollout improved vertical semantic understanding and accuracy, boosting SLA attainment to 99.3 percent and significantly reducing complex-ticket routing and manual handling time.
|
 |
Geely International Hong Kong | Distribution | 30 | $6M | Hong Kong | Baidu | Baidu AI Cloud | Application Hosting and Computing Services | 2019 | n/a |
In 2019, Geely International Hong Kong deployed Baidu AI Cloud to cloudify production, enable global R&D collaboration, and provide AI capabilities for vehicle cockpit and connected services in China. The Baidu AI Cloud implementation is categorized under Application Hosting and Computing Services and was delivered as a 1+6+N hybrid cloud platform architecture to support compute, storage and AI workloads.
Baidu AI Cloud built the 1+6+N hybrid cloud platform delivering IaaS, AI/ML and data lake capabilities. The implementation included provisioning of virtualized compute and storage layers, model training and inference runtimes, and a centralized data lake for telemetry and training datasets, aligning platform services with Application Hosting and Computing Services functional expectations.
Operational coverage targeted production operations and global R&D teams, with specific emphasis on supporting connected services and vehicle cockpit AI development in China. The deployment enabled collaborative development workflows across Geely International Hong Kong R&D groups while centralizing hosting and compute resources under the hybrid cloud topology.
The project delivered a reported reduction in operations and maintenance costs of approximately 30 percent and an increase in resource utilization of about 20 percent, outcomes provided by Baidu in the implementation summary. Governance and rollout emphasized cloudification of production workloads and orchestration of shared AI and data capabilities through the hybrid platform.
|
|
|
Hebei Broadcasting Wireless Media | Media | 259 | $85M | China | Baidu | Baidu AI Cloud | Application Hosting and Computing Services | 2025 | n/a |
In 2025 Hebei Broadcasting Wireless Media implemented Baidu AI Cloud as its primary Application Hosting and Computing Services platform to host AI-driven content services. This deployment builds on a strategic cooperation agreement signed in Beijing on June 15, 2023 between Hebei Broadcasting Wireless Media, Baidu Smart Cloud, and Xiaodu Technology, and it formalizes a joint effort to integrate cloud AI with broadcaster delivery channels.
The implementation centers on Baidu AI Cloud hosted compute and model serving for content intelligence, with explicit integration of Baidu Smart Cloud capabilities such as smart tags and recommendation engines. Configuration work focused on content tagging pipelines, real time recommendation inference, and packaging of delivery formats to support multiple endpoint classes, including large-screen IPTV, Xiaodu Smart Medium Screen hardware, and mobile device clients.
Integration scope includes Hebei IPTV as a primary distribution system and extends to device-level functional integration with Xiaodu Technology hardware, enabling synchronized content and feature sets across platforms. Operational coverage is described at the platform and application layer, affecting content operations and distribution workflows, while the parties will jointly develop an artificial intelligence industry innovation base in Hebei to support ongoing development and deployment.
Governance is formalized through the strategic cooperation agreement and collaborative industry base, which establishes joint development responsibilities between Hebei Broadcasting Wireless Media, Baidu Smart Cloud, and Xiaodu Technology. Baidu AI Cloud provides the Application Hosting and Computing Services foundation that consolidates AI model hosting, inference, and content delivery orchestration for the broadcaster.
|
 |
|
Utilities | 1361000 | $546.0B | China | Baidu | Baidu AI Cloud | Application Hosting and Computing Services | 2021 | n/a |
|
Buyer Intent: Companies Evaluating Baidu AI Cloud
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||