List of Birdeye Referrals Customers
Palo Alto, 94306-1554, CA,
United States
Since 2010, our global team of researchers has been studying Birdeye Referrals customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Birdeye Referrals for Referral Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Birdeye Referrals for Referral Management include: Waterstone Mortgage, a United States based Banking and Financial Services organisation with 800 employees and revenues of $170.0 million, Superior Storage, a United States based Construction and Real Estate organisation with 50 employees and revenues of $20.0 million, Exclusive Furniture LP, a United States based Retail organisation with 10 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using Birdeye Referrals, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Birdeye Referrals customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Exclusive Furniture LP | Retail | 10 | $3M | United States | Birdeye | Birdeye Referrals | Referral Management | 2021 | n/a |
In 2021, Exclusive Furniture LP implemented Birdeye Referrals as part of Birdeye's platform to automate and track referral requests across its Houston store network. The implementation is a retail marketing CRM referral management use case in the United States and centers on using Birdeye Referrals for Referral Management tied to local store acquisition activities.
The deployment focused on automating referral request capture and tracking workflows, leveraging Birdeye Referrals to orchestrate request delivery, status tracking, and centralized visibility for marketing teams. Configuration emphasized referral request automation and analytics, aligning referral workflows with point of sale and in-store staff prompts to increase referral program consistency.
Operational coverage was explicitly the Houston store network, with business function impact concentrated in marketing and store operations rather than enterprise back office. The rollout was positioned as a store-level marketing automation layer, centralizing referral management processes across retail locations in the United States.
Reported outcomes from the case study included a 61% increase in website visits and a 16% increase in Google searches within the first three months after implementing Birdeye Referrals. These results were presented as near-term marketing engagement indicators tied to the Referral Management implementation.
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Superior Storage | Construction and Real Estate | 50 | $20M | United States | Birdeye | Birdeye Referrals | Referral Management | 2020 | n/a |
In 2020 Superior Storage implemented Birdeye Referrals as its Referral Management solution across its US multi-location operations. The deployment established time-based referral workflows to support a marketing CRM use case for move-in cohorts, with Birdeye Referrals used to orchestrate outbound referral requests and automated review collection.
Configuration focused on time-triggered automation, specifically sending referral requests two weeks after move-in, and on capturing social shares and referral attribution through the Birdeye Referrals application. Functional capabilities implemented included referral request orchestration, share tracking, and automated review solicitation as part of the same customer engagement sequence.
Operational scope covered marketing and customer acquisition activities across Superior Storage locations in the United States, with the system applied to multi-site move-in events and ongoing reputation management. The rollout aligned referral and review workflows with front-line operations and marketing CRM processes, formalizing a repeatable cadence for post-move outreach.
Outcomes reported in the case study include 26 shares and six new customers in the first month after adoption of Birdeye Referrals, along with stated large uplifts in reviews, website visits, and search views. These results reflect direct attribution to the Referral Management and review automation workflows implemented by Superior Storage.
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Waterstone Mortgage | Banking and Financial Services | 800 | $170M | United States | Birdeye | Birdeye Referrals | Referral Management | 2017 | n/a |
In 2017, Waterstone Mortgage implemented Birdeye Referrals to automate review and survey requests for loan originators across its U.S. branch network. The deployment targeted customer feedback loops and referral-generation workflows consistent with Referral Management capabilities.
The implementation used Birdeye Referrals to standardize review solicitation and survey orchestration, configuring role-based outreach for loan originators and centralized message templates to improve consistency of customer follow up. Delivery emphasized cloud-based, SaaS operational patterns and built-in analytics for tracking review volume and survey responses, aligning with common Referral Management functional modules such as review automation, survey management, and referral request workflows.
Operational coverage spanned branch-level loan origination and branch management functions across Waterstone Mortgage's United States footprint, with governance implemented via centralized templates and workflow rules to ensure consistent customer contact. The case study reports a 338% increase in reviews and an associated uptick in referral business across its US branches following the Birdeye Referrals implementation.
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