List of Blip Conversational Platform Customers
Belo Horizonte, 30130-174, MG,
Brazil
Since 2010, our global team of researchers has been studying Blip Conversational Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Blip Conversational Platform for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Blip Conversational Platform for Chatbots and Conversational AI include: Banco Itau, a Brazil based Banking and Financial Services organisation with 93200 employees and revenues of $28.40 billion, iFood, a Brazil based Distribution organisation with 5539 employees and revenues of $991.0 million, Nespresso Brazil, a Brazil based Retail organisation with 500 employees and revenues of $120.0 million and many others.
Contact us if you need a completed and verified list of companies using Blip Conversational Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Banco Itau | Banking and Financial Services | 93200 | $28.4B | Brazil | Blip | Blip Conversational Platform | Chatbots and Conversational AI | 2019 | n/a |
In 2019, Banco Itau deployed Blip Conversational Platform to run the Leia para uma criança WhatsApp campaign, using Chatbots and Conversational AI for a nationwide marketing and corporate social responsibility outreach. The campaign began in 2019 and targeted distribution of children's books digitally across Brazil, positioning the Blip Conversational Platform as the primary orchestration layer for user engagement and content delivery.
Implementation centered on a conversational bot built on the Blip Conversational Platform that managed user opt-in flows, message routing, content delivery links, and session-level interaction handling. Configuration included automated message templates, conversational menus, and download link provisioning to control digital distribution at scale.
The solution integrated directly with WhatsApp as the delivery channel, enabling high-volume inbound and outbound messaging while preserving channel semantics and user consent workflows. Operational coverage spanned Brazil, and the platform managed peak messaging loads, user state management, and download tracking across the campaign lifecycle.
The campaign delivered stated scale outcomes, with about 2.5 million books downloaded, more than 800,000 users engaged, and approximately 8 million messages processed through the Blip Conversational Platform. Rollout was executed as a nationwide program beginning in 2019, framed as a marketing and CSR initiative rather than a transactional banking service.
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iFood | Distribution | 5539 | $991M | Brazil | Blip | Blip Conversational Platform | Chatbots and Conversational AI | 2022 | n/a |
In 2022, iFood deployed the Blip Conversational Platform to automate restaurant partner onboarding on WhatsApp. The deployment used Chatbots and Conversational AI to support sales and partner acquisition processes across Brazil starting in the second half of 2022.
Implementation focused on an automated Self Sign In flow and an AI assisted menu generation flow within the Blip Conversational Platform. The solution configured conversational workflows and automated prompts to capture partner details and guide restaurants through menu submission and generation steps for partners that lacked menus.
The Blip Conversational Platform was integrated with WhatsApp as the primary engagement channel for restaurant partners, and the automated flows reduced transfers to human support, changing partner support handoff procedures. Operational coverage targeted sales and partner acquisition teams and partner success functions in Brazil, with the platform escalating to human agents only for exceptions or complex cases.
The deployment increased automated flow conversion by approximately 26 percent, unlocked about 34.6 percent of partners who lacked menus, and delivered customer satisfaction around 97.6 percent while reducing transfers to human support. Rollout began in the second half of 2022 in Brazil, aligning onboarding and partner acquisition workflows with conversational automation provided by the Blip Conversational Platform.
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Nespresso Brazil | Retail | 500 | $120M | Brazil | Blip | Blip Conversational Platform | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Nespresso Brazil partnered with Blip to implement Blip Conversational Platform in the Chatbots and Conversational AI category, deploying WhatsApp as the primary channel to expand commerce and after sales messaging in Brazil. The engagement began in November 2021 and centered on sales and CRM automation to support digital commerce and customer service during peak seasonal activity.
Implementation focused on building automated conversational commerce flows, order status and fulfillment notifications, and CRM oriented case handoffs to human agents, leveraging the Blip Conversational Platform's flow orchestration and decision routing capabilities common to Chatbots and Conversational AI. Campaign orchestration and templated message flows were configured to run against seasonal promotions, enabling rapid iteration on message content and conversion paths.
Integration work centered on the WhatsApp channel, operationalizing automated messaging across Nespresso Brazil's sales and after sales functions and rolling out in phased campaigns through March 2022. By March 2022 and through seasonal campaigns, automated WhatsApp flows reported conversion rates up to about 72 to 73 percent, improving digital sales efficiency and customer experience while centralizing conversational operations on the Blip Conversational Platform.
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