List of Bloomfire Customer Support Customers
Austin, 78703-4776, TX,
United States
Since 2010, our global team of researchers has been studying Bloomfire Customer Support customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Bloomfire Customer Support for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Bloomfire Customer Support for Customer Support include: Orvis, a United States based Retail organisation with 1700 employees and revenues of $300.0 million, Activeprospect, a United States based Professional Services organisation with 150 employees and revenues of $25.0 million, AGIA Affinity, a United States based Insurance organisation with 310 employees and revenues of $7.5 million and many others.
Contact us if you need a completed and verified list of companies using Bloomfire Customer Support, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Bloomfire Customer Support customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Activeprospect | Professional Services | 150 | $25M | United States | Bloomfire | Bloomfire Customer Support | Customer Support | 2021 | n/a |
In 2021, ActiveProspect implemented Bloomfire Customer Support to consolidate internal and customer-facing knowledge bases across the United States. The initiative centralized access to product and support information for both employees and customers and consolidated four separate knowledge systems into a single Bloomfire Customer Support platform.
The deployment was configured around a centralized knowledge repository, article publishing workflows, content tagging and search capabilities to improve discoverability of product and support content. Bloomfire Customer Support was used to standardize article creation and approval processes, enforce content taxonomy, and provide role based access for internal contributors and customer viewers.
Operational coverage focused on support and product information workflows for ActiveProspect staff and customer portals within the United States, supporting both internal service desks and external self service. The implementation emphasized unified content governance, authoring ownership, and ongoing content curation to sustain a single source of truth for customer facing knowledge.
Governance and rollout included consolidation of four systems into one platform and the establishment of centralized editorial workflows to manage publishing cadence. ActiveProspect documented a 183% increase in published knowledge articles within the first six months after implementing Bloomfire Customer Support, reflecting accelerated content production and broader article availability for support and product teams.
|
 |
AGIA Affinity | Insurance | 310 | $8M | United States | Bloomfire | Bloomfire Customer Support | Customer Support | 2016 | n/a |
In 2016 AGIA Affinity deployed Bloomfire Customer Support, branded internally as KATE, to centralize policies and procedures for contact center and customer-facing associates in the United States. The SaaS rollout targeted Customer Support workflows and established a single-source knowledge repository to improve the speed and accuracy of phone-based assistance.
The implementation of Bloomfire Customer Support emphasized a searchable knowledge base, structured article templates, content tagging, and role-based content curation to support rapid agent lookup and consistent guidance. Configuration work focused on surfacing procedures and policy content within agent workflows and enabling designated content owners to publish and update articles without developer intervention.
Operational coverage included contact center teams and customer-facing associates across the United States, aligning the knowledge platform with onboarding and live support processes. The system was embedded into phone-support workflows to reduce time spent searching for answers and to lower instances of calls placed on hold.
Governance practices were organized to centralize content ownership, standardize article lifecycle and review processes, and accelerate policy updates across support teams. The Bloomfire Customer Support deployment produced a 15% decrease in new-hire onboarding time, a 15% improvement in talk time within two months, and a 50% reduction in calls placed on hold.
|
 |
Orvis | Retail | 1700 | $300M | United States | Bloomfire | Bloomfire Customer Support | Customer Support | 2018 | n/a |
In 2018 Orvis implemented Bloomfire Customer Support as a Customer Support knowledge base to support contact center agents and product training in the United States. The deployment launched in November 2018 and established a centralized repository of product and service content, searchable knowledge articles, and community-driven question workflows to improve frontline access to accurate information.
Bloomfire Customer Support was configured with knowledge base authoring, tagging and search optimization, and community Q&A workflows to enable agent self-service and distribution of training content. The rollout focused on US contact center teams and training functions, with governance centered on content curation and question resolution processes, and it resulted in doubled first-call resolution while driving 92% community engagement and 100% of platform questions answered.
|
Buyer Intent: Companies Evaluating Bloomfire Customer Support
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||