List of BMC Helix Remedyforce Customers

BMC Software

2103 CityWest Blvd,
Houston, 77042, TX,
United States

https://www.bmc.com/

1 800-793-4262

Professional Services

6500

$2.3B

Since 2010, our global team of researchers has been studying BMC Helix Remedyforce customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased BMC Helix Remedyforce for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using BMC Helix Remedyforce for IT Service Management include: TotalEnergies, a France based Oil, Gas and Chemicals organisation with 100000 employees and revenues of $195.61 billion, Ministère de l'Education Nationale de la Jeunesse et des Sports, a France based Government organisation with 837000 employees and revenues of $117.79 billion, Bank West BnP Paribas, a France based Banking and Financial Services organisation with 178000 employees and revenues of $76.46 billion, Sanofi, a France based Life Sciences organisation with 82878 employees and revenues of $47.74 billion, Airbus, a France based Aerospace and Defense organisation with 56000 employees and revenues of $33.95 billion and many others.

Contact us if you need a completed and verified list of companies using BMC Helix Remedyforce, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The BMC Helix Remedyforce customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
Airbus	Aerospace and Defense	56000	$34.0B	France	BMC Software	BMC Helix Remedyforce	IT Service Management	2014	n/a	In 2014 Airbus began a program to migrate its enterprise BMC Remedy environment and deploy BMC Helix Remedyforce as the IT Service Management platform. The initiative targeted SeMaPHORE, the groupwide instance used across Airbus companies to support Incident, Problem, Change, Release and Request management, and included a concurrent infrastructure replacement activity. Project leadership roles included a Technical Leader and Project Manager Deputy overseeing schedule and resource coordination from October 2014 through August 2015. The implementation configured core ITSM modules within BMC Helix Remedyforce to operationalize incident, problem, change, release and request workflows, and the program recorded an upgrade activity from BMC Remedy version 7 to version 8 as part of the overall consolidation. The Configuration Management System was a named deliverable, aggregating multiple datasets into a central CMS repository to provide a single source for configuration data and more accurate reporting, with ongoing operations, maintenance and evolutions assigned to the project and service management function. Reporting integration was explicitly addressed, SMARTER being the linked reporting solution based on Business Object Xi R3 and providing embedded reports surfaced from SeMaPHORE data. The work functionally connected the IT Service Management platform to enterprise reporting and configuration data sources, and coordination activities covered projects that depended on SeMaPHORE. The program activity is documented from the Région de Toulouse, France delivery footprint. Governance responsibilities included the ITSM Category Owner role, maintaining Aspire category information, and contributing to the 2015 Master Plan by producing a convergence map and initiative road map for 2015 to 2020. The governance model combined application ownership, category stewardship and a strategy built with headquarters focusing on application obsolescence, retirement, consistency and convergence. Airbus BMC Helix Remedyforce IT Service Management work therefore combined technical upgrade, CMS consolidation, and category level governance to centralize service management operations.
Bank West BnP Paribas	Banking and Financial Services	178000	$76.5B	France	BMC Software	BMC Helix Remedyforce	IT Service Management	2013	n/a	In 2013, Bank West BnP Paribas implemented BMC Helix Remedyforce under the CHOPIN ITSM Tool Migration project, positioning the rollout to address IT Service Management requirements across its IT organization. The engagement is recorded as a service for DEVOTEAM and emphasized transitioning operational workflows toward a consolidated ITSM platform. BMC Helix Remedyforce was configured to support core ITIL processes, with explicit focus on change management plus incident and request handling. Implementation work included configuration of incident management workflows and request fulfillment processes, and the program included ITIL process training animation to align service desk and operations teams to new procedures. The migration activity encompassed prior Remedy 6.3 and BMC ITSM 7.6 environments as part of the CHOPIN Project, consolidating tooling and operational practices onto BMC Helix Remedyforce. Operational coverage centered on IT operations and service desk functions, with process orchestration intended to streamline incident routing and request lifecycle management. Governance work emphasized change management process adoption, using ITIL process training animation for incident and request streams to drive procedural alignment. The narrative for the CHOPIN Project ties tool migration and process training together, reflecting a combined technical and organizational approach to IT Service Management.
Bouygues Telecom	Communications	10500	$8.5B	France	BMC Software	BMC Helix Remedyforce	IT Service Management	2012	n/a	In 2012 Bouygues Telecom implemented BMC Helix Remedyforce as its core IT Service Management platform to centralize incident and problem workflows across its communications operations. The deployment positioned BMC Helix Remedyforce to support Level 3 incident management and formal Problem Manager responsibilities, aligning the application to operational continuity and SLA compliance. Configuration centered on Incident Management and Problem Management capabilities within BMC Helix Remedyforce, with formalized processes for classification, prioritization, resolution, and post mortem review writing. The implementation included structured escalation for Level 3 incidents in BMC Helix Remedyforce, documented workarounds, management of manufacturer calls, VSR handling, and preproduction test monitoring associated with putting into production activities. Operational scope covered L2 and N3 expert coordination, bringing together DBA, SAN, NAS, Middleware, Windows, Linux, and network specialists to resolve complex incidents and run end to end problem investigations. The environment for the BMC Helix Remedyforce implementation spanned Windows, Unix, Linux, Middleware, and network infrastructure elements, with the platform used by operations, infrastructure, and release teams to manage crises and service interruptions. Governance practices emphasized guarantor roles for service quality and continuity, explicit compliance with SLAs, and regular performance review processes. Bouygues Telecom used BMC Helix Remedyforce to formalize incident classification and problem phasing, to coordinate crisis cells and expert management, and to instrument production rollout monitoring without referencing a specific implementation partner.
	Banking and Financial Services	7500	$2.3B	France	BMC Software	BMC Helix Remedyforce	IT Service Management	2016	n/a
	Banking and Financial Services	80518	$29.8B	France	BMC Software	BMC Helix Remedyforce	IT Service Management	2014	n/a
	Government	700	$50M	France	BMC Software	BMC Helix Remedyforce	IT Service Management	2013	n/a
	Professional Services	400	$50M	Australia	BMC Software	BMC Helix Remedyforce	IT Service Management	2021	n/a
	Education	833	$350M	Hong Kong	BMC Software	BMC Helix Remedyforce	IT Service Management	2017	n/a
	Government	8934	$1.8B	New Zealand	BMC Software	BMC Helix Remedyforce	IT Service Management	2020	n/a
	Government	837000	$117.8B	France	BMC Software	BMC Helix Remedyforce	IT Service Management	2014	n/a

Showing 1 to 10 of 22 entries

Buyer Intent: Companies Evaluating BMC Helix Remedyforce

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating BMC Helix Remedyforce. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating BMC Helix Remedyforce for IT Service Management include:

Douglas County United States, a United States based Government organization with 200 Employees
Tata Communications, a India based Communications company with 5852 Employees
Federated Hermes, a United States based Banking and Financial Services organization with 2000 Employees

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