List of BMC Remedy Action Request System Customers

BMC Software

2103 CityWest Blvd,
Houston, 77042, TX,
United States

https://www.bmc.com/

1 800-793-4262

Professional Services

6500

$2.3B

Since 2010, our global team of researchers has been studying BMC Remedy Action Request System customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased BMC Remedy Action Request System for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using BMC Remedy Action Request System for IT Service Management include: Collins Aerospace, a United States based Aerospace and Defense organisation with 80000 employees and revenues of $28.30 billion, Odido (formerly T-Mobile Netherlands), a Netherlands based Communications organisation with 2000 employees and revenues of $2.00 billion, Dsk Bank Ead, a Bulgaria based Banking and Financial Services organisation with 3560 employees and revenues of $1.00 billion, HM Treasury, a United Kingdom based Government organisation with 1603 employees and revenues of $366.0 million and many others.

Contact us if you need a completed and verified list of companies using BMC Remedy Action Request System, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The BMC Remedy Action Request System customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
Collins Aerospace	Aerospace and Defense	80000	$28.3B	United States	BMC Software	BMC Remedy Action Request System	IT Service Management	2019	Spectrum Mobile	In 2019 Collins Aerospace deployed BMC Remedy Action Request System as the core platform for an IT Service Management initiative supporting its airport IT managed services group. The deployment paired the BMC Remedy Action Request System with a field technician mobile application to provide direct, real-time access to incident records and acknowledgement workflows at point of service across more than 40 airports, and the rollout involved implementation support from Spectrum Mobile. The implementation centered on incident management capabilities within BMC Helix ITSM and BMC Remedy Action Request System, with configuration focused on mobile-triggered ticket creation, rapid acknowledgement workflows, and repair dispatch orchestration. Standard IT Service Management functional terminology such as incident capture, acknowledgement, assignment, and status updates was applied to streamline field-to-back-end processes and reduce manual handoffs. Integration architecture linked the mobile application to the BMC Helix ITSM and BMC Remedy Action Request System back-end to synchronize ticket state, timestamps, and technician acknowledgements in near real time, enabling end-to-end visibility for airport operations and field service teams. Operational coverage explicitly included the airport IT managed services organization and field technicians working onsite at more than 40 airport locations, consolidating incident handling under the IT Service Management platform. Governance changes concentrated on formalizing mobile-first acknowledgement procedures and updating incident response workflows to prioritize rapid field confirmations and repair initiation. The deployment produced reported outcomes including approximately 2,200 man-hours saved per year and a reduction in acknowledgement time from about 8 minutes to about 2 minutes, reflecting measurable operational efficiency gains tied directly to the BMC Remedy Action Request System integration.
Dsk Bank Ead	Banking and Financial Services	3560	$1.0B	Bulgaria	BMC Software	BMC Remedy Action Request System	IT Service Management	2022	Virtusa	In 2022 Dsk Bank Ead implemented an integrated ITSM solution based on BMC Remedy Action Request System to standardize ITIL-aligned processes across its Bulgarian operations. The BMC Remedy Action Request System serves as the central IT Service Management platform and the engagement was delivered by BRIGHT, a Virtusa company, per the published case study. The implementation concentrated on core ITSM capabilities including incident management, end user self service and workflow automation for service requests and ticket routing. BMC Remedy Action Request System was configured to enforce ITIL aligned process definitions and to provide a unified service desk interface for both IT and business support teams. Operational integration included linking the IT Service Management platform with existing monitoring tools to convert alerts into prioritized incidents and to streamline event driven ticket creation. The rollout covered IT teams and business area support functions within Bulgaria, providing a single intake and tracking capability for enterprise service requests and incidents. Governance and process transformation focused on standardized service management governance and consistent incident handling procedures across affected departments, with BRIGHT executing configuration, testing and rollout phases. Reported project outcomes include improved service quality and increased incident resolution rates as stated in the case study.
HM Treasury	Government	1603	$366M	United Kingdom	BMC Software	BMC Remedy Action Request System	IT Service Management	2014	n/a	In 2014 HM Treasury implemented BMC Remedy Action Request System for IT Service Management to centralize incident and request handling across its corporate IT organization. The deployment established a primary ticketing and service catalog platform that supported over 3000 onsite and remote customers, including senior officials and VIP users, and was positioned to manage both routine service requests and high SLA escalations. Configuration and functional modules focused on call handling and assignment workflows, service catalogue building, field updates and data analysis, and asset management through CMDB form updates. BMC Remedy Action Request System was used for catalogue requirements gathering, catalogue item provisioning, and structured incident handling, with bespoke forms and field mappings created to capture device, SIM and warranty attributes. Operational integrations and touch points included SCCM for imaging and software deployment, Active Directory and Exchange 2013 for new starter provisioning and mailbox creation, AirWatch and BES for mobile device enrollment and management, Vodafone VCOL for SIM and account control, and CMDB updates for asset reconciliation. The ARS implementation therefore acted as the orchestration layer linking ticket lifecycle events to configuration management, software distribution, mobile provisioning and telephony account controls. Governance workstream activity covered process documentation, engineers work instructions, frequently asked questions, and end to end process design for mobile devices from purchasing through Vodafone SIM provisioning and database maintenance. Migration testing for Windows 8.1, classroom training on client software and devices, VIP support procedures, and new starter on boarding processes were defined and executed to align operational teams to the BMC Remedy Action Request System driven workflows.
	Communications	2000	$2.0B	Netherlands	BMC Software	BMC Remedy Action Request System	IT Service Management	2014	Logicalis Group

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