List of Brainformatics CRM+ Customers
Mühldorf, 84453,
Germany
Since 2010, our global team of researchers has been studying Brainformatics CRM+ customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Brainformatics CRM+ for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Brainformatics CRM+ for CRM include: Vtours Germany, a Germany based Leisure and Hospitality organisation with 150 employees and revenues of $650.0 million, Secontec Germany, a Germany based Professional Services organisation with 120 employees and revenues of $8.0 million, Jtel Germany, a Germany based Communications organisation with 30 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Brainformatics CRM+, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Jtel Germany | Communications | 30 | $5M | Germany | Brainformatics | Brainformatics CRM+ | CRM | 2021 | n/a |
In 2021 Jtel Germany implemented Brainformatics CRM+ as a CRM to consolidate customer data and streamline service processes in Germany. The vendor reference on Brainformatik's site explicitly endorses Brainformatics CRM+ for customer data consolidation and service workflow improvements, indicating production use by customer facing teams. Jtel Germany operates with about 30 employees, so the deployment is proportionate to a small scale communications provider focusing CRM functionality for sales and service operations.
Module level details are not published by the vendor, therefore module adoption is inferred from the testimonial and is likely centered on contact management, case or ticket management for Support, and sales pipeline management for Vertrieb, reflecting typical CRM capabilities. Deployment architecture and integrations are not disclosed, however the implementation narrative and endorsement suggest a centralized CRM instance to unify customer records and operationalize service workflows across customer service and sales functions, with governance and rollout targeted at consolidating customer data and streamlining service processes.
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Secontec Germany | Professional Services | 120 | $8M | Germany | Brainformatics | Brainformatics CRM+ | CRM | 2020 | n/a |
In 2020, Secontec Germany implemented Brainformatics CRM+. The CRM deployment used Brainformatics CRM+ to centralize customer relationship workflows while introducing finance and process automation for invoicing and bookkeeping.
The implementation configured the Aktivposten module alongside a DATEV integration to digitize invoicing and bookkeeping processes. Functional configurations included CRM contact and opportunity management, billing orchestration, and accounting automation to support structured handoffs from sales and service teams to accounting.
Integrations prioritized DATEV to align with German accounting practices and the Aktivposten module for posting and asset handling, operating across Secontec Germany's finance and service delivery teams. The operational scope covered CRM and finance/process automation in Germany, with automation of accounting handoffs between operational units and the accounting function.
Governance and rollout emphasized process standardization across sales, services, and finance to reduce manual reconciliation and improve bookkeeping cadence. Customer testimonial evidence reports measurable time savings and significant monthly and annual effort reductions in invoicing and bookkeeping following the Brainformatics CRM+ deployment.
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Vtours Germany | Leisure and Hospitality | 150 | $650M | Germany | Brainformatics | Brainformatics CRM+ | CRM | 2017 | n/a |
In 2017, Vtours Germany deployed Brainformatics CRM+ as its CRM backbone to centralize customer interactions across its German travel operations. Brainformatics CRM+ functions as the company CRM for contact and case management, consolidating email threads, booking inquiries, and service history to support customer service and reservations business functions in the leisure and hospitality sector. The deployment emphasizes CRM capabilities such as standardized customer profiles, interaction timelines, and automated email workflows to provide a unified view for front-line agents.
The implementation includes service automation modules and an explicit integration with Typewise for AI-assisted customer service to accelerate triage and improve response drafting and quality. Operational coverage extends across customer service and reservation teams within Germany, and governance was adapted to standardize response templates, escalation rules, and ownership of customer records during a phased rollout. Vtours has operated Brainformatics CRM+ since around 2017, and the configuration delivered measurable efficiency gains in email handling and service automation while improving response speed and response quality.
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