List of Brilliant Customer Customers
Stockholm, 115 23,
Sweden
Since 2010, our global team of researchers has been studying Brilliant Customer customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Brilliant Customer for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Brilliant Customer for Customer Experience include: Lyko, a Sweden based Retail organisation with 1200 employees and revenues of $387.0 million, Riksbyggen, a Sweden based Construction and Real Estate organisation with 2400 employees and revenues of $300.0 million, Skellefteå Kraft, a Sweden based Professional Services organisation with 50 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Brilliant Customer, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Brilliant Customer customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Lyko | Retail | 1200 | $387M | Sweden | Brilliant Future | Brilliant Customer | Customer Experience | 2021 | n/a |
In 2021, Lyko implemented Brilliant Customer from Brilliant Future as its Customer Experience platform. The Brilliant Customer deployment collects real-time customer feedback across online, in-store and support channels in Sweden and centralizes CSAT and NPS signals for analysis. The implementation focuses on customer service operations and CX analytics to inform frontline and management decision making.
Operationally the deployment instrumented omnichannel feedback capture, real-time analytics, and KPI dashboards to make CSAT and NPS visibility part of everyday team workflows, with data surfaced to customer service teams and retail store managers. Configuration emphasized CSAT and NPS scoring, trend analytics, and alerting to support continuous customer experience measurement. Lyko uses Brilliant Customer to drive CSAT and NPS improvements in Sweden and to embed those metrics into team KPIs.
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Riksbyggen | Construction and Real Estate | 2400 | $300M | Sweden | Brilliant Future | Brilliant Customer | Customer Experience | 2018 | n/a |
In 2018 Riksbyggen deployed Brilliant Customer to measure and improve customer service performance across its customer service organisation in Sweden, using the application as a Customer Experience platform to centralise performance visibility. The deployment focused on embedding measurement into daily service operations, positioning Brilliant Customer as the primary tool for tracking service KPIs and interaction outcomes.
Brilliant Customer was configured to support continuous performance measurement, coaching workflows, root cause analysis, and customer journey assessment, reflecting common Customer Experience capabilities for frontline service quality management. The implementation emphasized dashboards and structured feedback loops, enabling managers to surface repeat issues and guide improvement work through the Brilliant Customer interface.
Operational coverage remained centered on Riksbyggen's customer service organisation in Sweden, with the solution used by frontline agents, team leads, and service managers, and influencing HR coaching and engagement activities. Measurements from Brilliant Customer were institutionalised into coaching cycles and root cause workstreams, changing how service quality issues were diagnosed and corrected across teams.
Outcomes reported include year on year improvements in customer service performance, with measurement results used explicitly as the basis for coaching and root cause work to develop the customer journey and increase employee engagement.
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Skellefteå Kraft | Professional Services | 50 | $5M | Sweden | Brilliant Future | Brilliant Customer | Customer Experience | 2019 | n/a |
In 2019 Skellefteå Kraft deployed Brilliant Customer to track customer feedback across channels and to support coaching and personal development for customer facing employees in Sweden. The Brilliant Customer deployment serves as the Customer Experience platform for the company, instrumenting feedback capture and team workflows inside its customer service organization.
Configuration and operational use focus on multi channel feedback tracking and coaching and personal development capabilities, with teams using Brilliant Customer to follow feedback streams, set personal goals and embed those goals into routine customer service processes. Governance and workflow adjustments centered on operationalizing feedback into coaching cycles and service quality improvement activities, with the platform used by frontline teams and managers across Skellefteå Kraft in Sweden to drive continual service quality improvements.
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