List of Broadcaster Bot Customers
Mexico City, 11590,
Mexico
Since 2010, our global team of researchers has been studying Broadcaster Bot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Broadcaster Bot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Broadcaster Bot for Chatbots and Conversational AI include: CancunCards, a Mexico based Leisure and Hospitality organisation with 440 employees and revenues of $110.0 million, Amigo Paisano, a United States based Banking and Financial Services organisation with 120 employees and revenues of $30.0 million, Coca-Cola Peru, a Peru based Consumer Packaged Goods organisation with 65 employees and revenues of $16.0 million and many others.
Contact us if you need a completed and verified list of companies using Broadcaster Bot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Amigo Paisano | Banking and Financial Services | 120 | $30M | United States | Concepto Movil | Broadcaster Bot | Chatbots and Conversational AI | 2019 | n/a |
In 2019 Amigo Paisano deployed Broadcaster Bot from Concepto Movil as a Chatbots and Conversational AI solution to power its WhatsApp channel for customer service and promotions supporting remittance users. The implementation supported an active user base of approximately 150,000 and enabled roughly 15,000 monthly conversations, operations serving Latin America and focusing on conversational engagement for remittance customers. The deployment linked the company, Broadcaster Bot, and the Chatbots and Conversational AI category to customer support and promotion workflows.
Broadcaster Bot was configured to use conversational automation and campaign broadcasting capabilities, with inferred use of the WhatsApp Business API alongside chatbot modules and agent and supervisor modules to enable automated responses, live agent escalation, and campaign message orchestration. Functional coverage included inbound customer service messaging, outbound promotional broadcasts for remittance offers, and supervision workflows for agents to monitor and intervene in conversations. The architectural pattern centered on a WhatsApp channel integration, conversational middleware, and agent supervision layers to coordinate automated and human responses.
Operational governance focused on aligning chat operations and promotional campaign processes, integrating campaign orchestration into customer service workflows and establishing agent supervisor controls for quality and escalation. Outcomes explicitly reported included improved retention and a substantial increase in promotion redemptions from approximately 25% to approximately 44%, while the Broadcaster Bot implementation continued to service the stated monthly conversation volume and regional remit.
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CancunCards | Leisure and Hospitality | 440 | $110M | Mexico | Concepto Movil | Broadcaster Bot | Chatbots and Conversational AI | 2023 | n/a |
In 2023, CancunCards implemented Broadcaster Bot to automate customer-service and sales conversations over WhatsApp and RCS in Mexico. Broadcaster Bot is a Chatbots and Conversational AI application deployed to manage high-volume messaging across mobile channels for a leisure and hospitality operator.
The implementation configured channel modules including WhatsApp Business API and RCS, coupled with a conversational chatbot and agent-routing capability to enable automated responses and live agent handoffs. Broadcaster Bot was instrumented to provide continuous messaging workflows, enabling automated 24/7 customer engagement and reducing initial response times to approximately 30 seconds.
Operational scope covered customer service and sales functions across CancunCards' Mexico operations, handling roughly 925 monthly conversations and producing 1,424 reservations within the first year of operation. The deployment emphasized automated lead qualification and reservation conversation handling, with agent-routing sustaining higher agent productivity and creating a new direct-sales channel via messaging.
Governance and process changes included establishing messaging triage and live chat handoff rules, and operationalizing 24/7 support workflows to shift routine inquiries to the conversational layer while preserving agent escalation paths. The Broadcaster Bot implementation is described in the vendor case study as a channel-level automation for WhatsApp and RCS that restructured frontline customer engagement and sales interaction patterns.
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Coca-Cola Peru | Consumer Packaged Goods | 65 | $16M | Peru | Concepto Movil | Broadcaster Bot | Chatbots and Conversational AI | 2023 | n/a |
In 2023, Coca-Cola Peru implemented Broadcaster Bot provided by Concepto Móvil to execute nationwide promotional mechanics across Peru. The deployment established campaign infrastructure for purchase accumulation, coupon exchange and image analysis for promotion redemptions supporting marketing promotion operations.
Broadcaster Bot was configured to use Promociones MKT functionality combined with BroadcasterBot channels such as WhatsApp and RCS to orchestrate messaging, collect purchase proofs, and automate coupon issuance. The Broadcaster Bot application, categorized as Chatbots and Conversational AI, included campaign scheduling, user segmentation and automated redemption validation as core conversational campaign capabilities. Image analysis capability was used to validate redemptions and reduce manual review.
Operational coverage focused on nationwide marketing and consumer promotion teams, with campaign templates and automated validation rules to scale execution. Governance centered on campaign workflow configuration, permissioned access for marketing operators, and rulesets for redemption eligibility. Outcomes included scalable campaign execution and automated redemption flows across the country.
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