List of Broadcom CA Customer Experience Manager Customers
Palo Alto, 94304, CA,
United States
Since 2010, our global team of researchers has been studying Broadcom CA Customer Experience Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Broadcom CA Customer Experience Manager for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Broadcom CA Customer Experience Manager for Customer Experience include: Optus, a Australia based Communications organisation with 8000 employees and revenues of $5.10 billion, St.George Bank, a Australia based Banking and Financial Services organisation with 5700 employees and revenues of $1.20 billion, Acxiom, a United States based Professional Services organisation with 3650 employees and revenues of $650.0 million and many others.
Contact us if you need a completed and verified list of companies using Broadcom CA Customer Experience Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Broadcom CA Customer Experience Manager customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Acxiom | Professional Services | 3650 | $650M | United States | Broadcom | Broadcom CA Customer Experience Manager | Customer Experience | 2009 | n/a | In 2009, Acxiom implemented Broadcom CA Customer Experience Manager as part of a consolidated CA monitoring deployment to support Customer Experience across its large-scale marketing services operations in the United States. The Broadcom CA Customer Experience Manager implementation was positioned to provide unified visibility across customer-facing systems while extending monitoring coverage into infrastructure and application layers. The deployment combined infrastructure monitoring, application performance management, mainframe project monitoring and security monitoring capabilities under Broadcom CA Customer Experience Manager. Functional configuration included centralized dashboards, consolidated alerting, real-time application performance metrics and mainframe job and batch monitoring to surface incidents affecting customer-facing services and downstream processes. Operational scope focused on Acxiom’s marketing services and IT operations teams in the United States, tying monitoring outputs to service delivery and operational support workflows. Governance and process changes centered on consolidating monitoring ownership and standardizing incident triage, with the explicit aim of improving service delivery through unified visibility across customer-facing systems. | |
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Optus | Communications | 8000 | $5.1B | Australia | Broadcom | Broadcom CA Customer Experience Manager | Customer Experience | 2009 | n/a | In 2009, Optus deployed Broadcom CA Customer Experience Manager as part of a broader CA Application Performance Management engagement across its Australian telecom operations. The rollout incorporated CA Wily Introscope and CA eHealth to instrument application and service layers and establish end-to-end visibility of customer-facing systems. Broadcom CA Customer Experience Manager was used to consolidate application performance telemetry into service-oriented views, enabling transaction-level tracing, real-time performance monitoring, aggregated service health dashboards, and root-cause analysis workflows aligned to Customer Experience objectives. The implementation emphasized application performance monitoring capabilities common to the Customer Experience category, with configuration focused on instrumentation and centralized visibility across multi-tier application stacks. Operationally the deployment covered Optus customer service and operations functions across its Australian network, allowing teams to spot developing issues before they affected customer service and to more rapidly identify root causes. The project supported existing incident detection and triage processes by feeding APM telemetry into operational workflows, directly supporting Optus customer-experience objectives without claiming quantified outcomes. | |
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St.George Bank | Banking and Financial Services | 5700 | $1.2B | Australia | Broadcom | Broadcom CA Customer Experience Manager | Customer Experience | 2009 | n/a | In 2009, St.George Bank deployed Broadcom CA Customer Experience Manager to diagnose response time issues and improve visibility for customer-facing banking transactions in Australia. The implementation leveraged CA Wily Customer Experience Manager functionality alongside a recently installed CRM to correlate transaction timing with customer session context, delivering end to end instrumentation and transaction tracing aligned to Customer Experience monitoring use cases. The deployment focused on application performance monitoring, real time transaction tracing, and dashboarding to surface latency and failure patterns to both IT and business stakeholders. Integration with the bank CRM provided case-level context for performance incidents, improving investigative workflows and operational collaboration. The project increased transparency between IT and the business, helping optimize operations and reduce customer-impacting performance problems. |
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