List of Broadly Customers
Broadly
1500 Bdwy Ste 200,
Oakland, 94612-2002, CA,
United States
Oakland, 94612-2002, CA,
United States
1 510-400-6039
Professional Services
30
$3M
Since 2010, our global team of researchers has been studying Broadly customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Broadly for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Broadly for Customer Engagement include: Neighborly Assetco, a United States based Professional Services organisation with 2000 employees and revenues of $500.0 million, Classic Aire Care, part of Heartland Home Services, a United States based Construction and Real Estate organisation with 220 employees and revenues of $45.0 million, Arthur F Schultz, a United States based Retail organisation with 37 employees and revenues of $8.0 million, Eurotech Auto Service United States, a United States based Automotive organisation with 50 employees and revenues of $4.0 million, Affordable Contractors, a United States based Construction and Real Estate organisation with 10 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using Broadly, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Broadly customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Affordable Contractors | Construction and Real Estate | 10 | $3M | United States | Broadly | Broadly | Customer Engagement | 2017 | n/a |
In February 2017 Affordable Contractors, Inc. in Miami implemented Broadly in the Customer Engagement category to operationalize reputation management and customer review workflows. The deployment targeted a small contracting firm of roughly 10 employees and focused on customer-facing communication and post-service feedback capture rather than back-office systems.
The implementation concentrated on Broadly review-generation and reputation-management capabilities, with primary modules implemented including review-generation, listings optimization, and branded review requests. Configuration emphasized automated review-generation workflows and templated branded review requests to capture customer feedback at service closeout, aligning Broadly with Customer Engagement functions such as outbound customer outreach, reputation monitoring, and review lifecycle management.
Listings optimization was applied to the company’s online presence including Google listings, and the platform’s review-generation module was embedded into customer communication sequences used by field crews and customer service staff in Miami. Operational coverage therefore encompassed front-line service teams and customer-facing processes, integrating review solicitation into routine service completion workflows.
Governance focused on standardizing branded review requests and maintaining listings accuracy, with internal rollout and process ownership retained by Affordable Contractors staff beginning in February 2017. The customer case study documents outcomes explicitly, crediting Broadly with driving 55+ Google reviews and reporting a 50% revenue increase after joining Broadly.
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Arthur F Schultz | Retail | 37 | $8M | United States | Broadly | Broadly | Customer Engagement | 2020 | n/a |
In 2020, Arthur F Schultz implemented Broadly, deploying the Broadly Customer Engagement solution on their website. The deployment used a cloud delivered customer engagement widget embedded in site pages to capture reviews and enable customer messaging. Implementation scope focused on the retailer's customer touchpoints across its United States operations and was sized to the companys 37 employees, with management and configuration handled by internal operations and marketing staff.
Functional modules implemented include automated review solicitation, reputation management, a review display widget on the website, and customer messaging workflows to support service and sales inquiries. Governance changes centered on establishing response workflows for incoming messages and moderation of reviews, with operations staff owning message routing and cadence for review requests. The configuration reflects standard Customer Engagement patterns for retail businesses, aligning front counter and marketing workflows with web based customer feedback and engagement tooling.
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Burlington Automotive | Automotive | 12 | $2M | United States | Broadly | Broadly | Customer Engagement | 2020 | n/a |
In 2020, Burlington Automotive deployed Broadly as a Customer Engagement solution on its website. The deployment centralized customer communication and online reputation workflows for the 12 employee United States automotive service business. Broadly was configured to automate review solicitation, capture customer feedback through website forms and messaging, and consolidate incoming customer messages for response management.
The implementation was embedded directly into the company website to capture service appointments and trigger post-service review prompts, linking front-line staff workflows to a single customer engagement interface. Operational ownership was assigned to sales and service staff to manage two-way messaging, review responses, and feedback triage, with configuration focused on review management, customer messaging, and contact capture. The description reflects a lightweight, small business deployment of Broadly that centralizes customer communication and reputation channels across customer-facing functions.
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Classic Aire Care, part of Heartland Home Services | Construction and Real Estate | 220 | $45M | United States | Broadly | Broadly | Customer Engagement | 2020 | n/a |
In 2020, Classic Aire Care implemented Broadly as a Customer Engagement solution on their public website. The deployment places Broadly front and center on the company web presence to capture customer interactions and surface client feedback through their site. Classic Aire Care is identified as using Broadly on their website, and Broadly is referenced by name as the application in use.
The Broadly implementation centralizes customer engagement capabilities aligned with the Customer Engagement category, including automated review solicitation, customer messaging, and online reputation management as commonly provided by this class of software. Configuration appears focused on web channel touchpoints, with workflows for soliciting feedback and managing customer replies likely instrumented through site-affiliated forms and engagement widgets. The narrative restates Broadly to clarify the Company Application Category Business Function relationship as Classic Aire Care Broadly Customer Engagement.
Operational coverage is oriented to customer facing functions such as marketing and service operations given the on-site integration. Governance likely includes standardized engagement templates and ownership by customer experience or marketing teams to ensure consistent review solicitation and message handling across jobs and service calls. The implementation narrative emphasizes the web integration as the primary system connection, without additional third party integrations specified in the source.
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Eurotech Auto Service United States | Automotive | 50 | $4M | United States | Broadly | Broadly | Customer Engagement | 2022 | n/a |
In 2022, Eurotech Auto Service United States deployed Broadly as their Customer Engagement application on their website. The implementation embeds Broadly’s website widget to capture customer contact information and to manage online review solicitation, positioning Broadly as the primary customer-facing engagement layer for appointment confirmations and post-service feedback.
Configuration concentrated on review solicitation workflows, two-way customer messaging, automated appointment reminders, and contact capture forms, aligned to front-desk and service advisor workflows. Broadly is implemented on the company website and services customer communications and marketing functions, with administrative access and messaging governance scoped to shop managers and front-office staff and training focused on template and cadence management.
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Professional Services | 2000 | $500M | United States | Broadly | Broadly | Customer Engagement | 2019 | n/a |
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Transportation | 10 | $2M | United States | Broadly | Broadly | Customer Engagement | 2019 | n/a |
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Construction and Real Estate | 10 | $1M | United States | Broadly | Broadly | Customer Engagement | 2021 | n/a |
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Leisure and Hospitality | 25 | $2M | United States | Broadly | Broadly | Customer Engagement | 2016 | n/a |
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Buyer Intent: Companies Evaluating Broadly
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Broadly Coverage
Broadly is a Customer Engagement solution from Broadly.
Companies worldwide use Broadly, from small firms to large enterprises across 21+ industries.
Organizations such as Neighborly Assetco, Classic Aire Care, part of Heartland Home Services, Arthur F Schultz, Eurotech Auto Service United States and Affordable Contractors are recorded users of
Broadly for Customer Engagement.
Companies using Broadly are most concentrated in Professional Services, Construction and Real Estate and Retail, with adoption spanning over 21 industries.
Companies using Broadly are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Broadly across Americas, EMEA, and APAC.
Companies using Broadly range from small businesses with 0-100 employees - 77.78%, to mid-sized firms with 101-1,000 employees - 11.11%, large organizations with 1,001-10,000 employees - 11.11%, and global enterprises with 10,000+ employees - 0%.
Customers of Broadly include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Broadly customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Engagement.