List of Buffer Engage Customers
San Francisco, 94115, CA,
United States
Since 2010, our global team of researchers has been studying Buffer Engage customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Buffer Engage for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Buffer Engage for Customer Engagement include: Stripe, a United States based Professional Services organisation with 8500 employees and revenues of $5.12 billion, Slack, a United States based Communications organisation with 2700 employees and revenues of $903.0 million, The Albert Bowls Club, a Australia based Leisure and Hospitality organisation with 8 employees and revenues of $1.1 million and many others.
Contact us if you need a completed and verified list of companies using Buffer Engage, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Buffer Engage customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Slack | Communications | 2700 | $903M | United States | Buffer | Buffer Engage | Customer Engagement | 2016 | n/a |
In 2016, Slack adopted Buffer Engage to centralize social customer service workflows within its Customer Engagement tooling. Slack used Buffer Reply now Buffer Engage as a social customer service and community engagement application to manage high-volume Twitter and Facebook interactions across its United States operations, coordinating replies across the team.
Deployment emphasized a shared social inbox and workflow controls consistent with Customer Engagement platforms, including conversation assignment, status tracking, and internal collaboration to coordinate multiagent responses. Operational scope covered customer service and community management functions, consolidating social conversations and CRM style conversation histories, and reported outcomes included faster response times and improved team coordination.
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Stripe | Professional Services | 8500 | $5.1B | United States | Buffer | Buffer Engage | Customer Engagement | 2016 | n/a |
In 2016, Stripe deployed Buffer Engage in the Customer Engagement category to support customer service and CRM workflows. The deployment ran out of Stripe United States operations and focused on monitoring and responding to customer conversations on social platforms, with an emphasis on developer and merchant inquiries, establishing a direct link between Stripe Buffer Engage Customer Engagement and frontline support teams.
The implementation centralized a social inbox and real-time monitoring, and was configured to support team assignment, shared conversation workflows, and standardized response handling. Implementation applied category-aligned capabilities such as multi-channel message aggregation, tagging and prioritization, and reusable response templates to streamline inbox handling, and produced quicker reply turnaround and more consistent handling of developer and merchant support inquiries.
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The Albert Bowls Club | Leisure and Hospitality | 8 | $1M | Australia | Buffer | Buffer Engage | Customer Engagement | 2016 | n/a |
In 2016 The Albert Bowls Club implemented Buffer Engage in the Customer Engagement category to centralize social customer service and community moderation across its social channels. The deployment of Buffer Engage focused on consolidating outward and inbound social interactions into a single operational workflow for a small leisure and hospitality operator based in Australia.
The implementation leveraged Buffer Engage functionality such as a unified social inbox, message routing and moderation workflows to support social customer service and light CRM activities, aligning capabilities with typical Customer Engagement use cases. Buffer's product launch noted WordPress.com as an early user and reported outcomes in that announcement included reduced inbox backlog and faster response times, which align with the Albert Bowls Club rollout objectives for improved reply throughput and more consistent community moderation.
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