List of bxp software Quality Customers
Dublin, D12 DK4,
Ireland
Since 2010, our global team of researchers has been studying bxp software Quality customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased bxp software Quality for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using bxp software Quality for Call Tracking and Recording include: Eircom plc, a Ireland based Communications organisation with 3437 employees and revenues of $1.65 billion, Fexco, a Ireland based Banking and Financial Services organisation with 2600 employees and revenues of $1.50 billion, Dublin City Council, a Ireland based Government organisation with 6000 employees and revenues of $1.46 billion and many others.
Contact us if you need a completed and verified list of companies using bxp software Quality, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The bxp software Quality customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Dublin City Council | Government | 6000 | $1.5B | Ireland | bxp software | bxp software Quality | Call Tracking and Recording | 2017 | n/a |
In 2017 Dublin City Council implemented bxp software Quality to support assessments, case management and customer-service processes across its local government operations. The deployment is categorized under Call Tracking and Recording and was positioned to consolidate recordkeeping, assessment scoring and customer interaction logging within a single Quality application.
The implementation emphasized configurable requirement lists and weighted scoring for assessments, features highlighted in the council testimonial and consistent with the vendor Quality and Case Management capabilities. Module usage is inferred to center on the Quality Case Management module, with configuration focused on assessment templates, score weighting rules and case lifecycle workflows to manage evidence capture and decision documentation.
Operational coverage addressed customer-service teams, assessment officers and caseworkers, aligning assessment workflows with service request handling and recorded interactions. Governance workstreams included standardizing assessment criteria, formalizing case handling procedures and instrumenting audit-ready records using bxp software Quality, enabling consistent scoring and traceable case outcomes across council business functions.
|
 |
Eircom plc | Communications | 3437 | $1.7B | Ireland | bxp software | bxp software Quality | Call Tracking and Recording | 2016 | n/a |
In 2016 Eircom plc deployed bxp software Quality, a Call Tracking and Recording solution, to strengthen contact centre and QA capabilities across its Irish operations. bxp supplied Eircom with a configurable CRM and contact-centre quality assurance platform, and the vendor states the solution was rolled out across the organisation, aligning the application with customer service and operational quality functions.
Implementation centered on contact-centre and quality assurance capabilities within bxp software Quality, including call capture and tracking, agent performance monitoring, and customer segmentation workflows. Configuration emphasized configurable scoring and review workflows typical of quality-assurance platforms, and the platform was positioned to centralize call-level instrumentation and contact history for contact-centre supervisors and quality analysts.
Integrations are not specified in the source, the operational scope documented by the vendor covers contact-centre teams and quality assurance operations across Eircom plc in Ireland. Governance focused on organization-wide rollout and standardized QA processes, and the vendor reports outcomes targeting improved customer segmentation and agent performance following deployment.
|
 |
Fexco | Banking and Financial Services | 2600 | $1.5B | Ireland | bxp software | bxp software Quality | Call Tracking and Recording | 2019 | n/a |
In 2019, Fexco implemented bxp software Quality. Fexco deployed bxp software Quality as a Call Tracking and Recording solution to provision users and manage customer-facing workflows within its financial services operations in Ireland, targeting customer-service and contact-centre functions for banking and financial services.
Configuration emphasized rapid user provisioning, with the vendor noting mass user uploads and fast user setup during the rollout. Module usage is inferred to include CRM integration points, contact-centre routing, and workflow management capabilities aligned with the Call Tracking and Recording category, enabling call recording, interaction routing, and standardized agent workflows.
Operational coverage focused on customer-facing teams, with administration workflows to onboard agents and assign roles at scale. Governance practices centered on centralized user provisioning and workflow orchestration to support consistent customer interaction handling, while the implementation tied Fexco, bxp software Quality, Call Tracking and Recording, and customer service business functions together within the organization.
|
Buyer Intent: Companies Evaluating bxp software Quality
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||