List of CallCenterStudio Engagement Customers
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Since 2010, our global team of researchers has been studying CallCenterStudio Engagement customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CallCenterStudio Engagement for Employee Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CallCenterStudio Engagement for Employee Engagement include: Papara Turkey, a Turkey based Banking and Financial Services organisation with 918 employees and revenues of $100.0 million, Sunrise Airways Haiti, a Haiti based Transportation organisation with 150 employees and revenues of $75.0 million, Africa World Airlines, a Ghana based Transportation organisation with 200 employees and revenues of $33.0 million and many others.
Contact us if you need a completed and verified list of companies using CallCenterStudio Engagement, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CallCenterStudio Engagement customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Africa World Airlines | Transportation | 200 | $33M | Ghana | Call Center Studio | CallCenterStudio Engagement | Employee Engagement | 2021 | n/a |
In 2021, Africa World Airlines implemented CallCenterStudio Engagement, a cloud contact center solution categorized as Employee Engagement, to modernize support across its transportation customer-support operations in West Africa. The deployment centralized omnichannel handling and routing for both inbound and outbound communications across multiple time zones, consolidating voice, web chat, and case management onto a single cloud platform. The implementation targeted regional customer service teams and operational support functions, aligning agent workflows with digital engagement requirements.
CallCenterStudio Engagement was configured with omnichannel communications, multilingual IVR, web chat, and case tagging to unify inbound and outbound channels and enable standardized case lifecycle tracking. The cloud-based architecture provided centralized administration and routing controls, with data capture and tagging designed to produce scalable, data-driven agent workflows for improved digital engagement. Governance and workflow changes emphasized standardized case tagging and orchestration to deliver consistent customer-support processes across sites and time zones.
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Papara Turkey | Banking and Financial Services | 918 | $100M | Turkey | Call Center Studio | CallCenterStudio Engagement | Employee Engagement | 2021 | n/a |
In 2021, Papara Turkey deployed CallCenterStudio Engagement to support its financial customer support operations, using the application under the Employee Engagement category. The deployment provisioned a multi location contact center and a custom IVR to centralize customer intake and agent assignment across sites.
CallCenterStudio Engagement provided a cloud based IVR layer and real time oversight console, combined with enhanced reporting capabilities. The IVR implemented self service routing and call distribution logic while the oversight console surfaced agent and queue metrics for supervisors, aligning with Employee Engagement functional workflows.
Operational coverage focused on Papara’s customer support organization across multiple locations in Turkey, impacting contact center agents and front line support management. Integrations are not described in source materials, the implementation emphasized multi site orchestration and centralized reporting for financial customer support.
The implementation improved reporting processes and reduced user waiting times across locations, and the platform reduced transaction handling friction while delivering time savings in reporting as reported by the vendor case materials. Governance shifted toward real time operational monitoring and consolidated contact center oversight using CallCenterStudio Engagement.
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Sunrise Airways Haiti | Transportation | 150 | $75M | Haiti | Call Center Studio | CallCenterStudio Engagement | Employee Engagement | 2022 | n/a |
In 2022, Sunrise Airways Haiti implemented CallCenterStudio Engagement to provide Employee Engagement for transportation customer-support processes. The deployment emphasized outbound call management and enabled remote and in-office agent flexibility to support customer operations across the Caribbean.
CallCenterStudio Engagement was configured to run outbound campaign orchestration and cloud-based agent sessions with real-time monitoring and reporting workflows. Configuration focused on contact lists, campaign scheduling, agent desktop workflows and live supervisory visibility to support outbound customer outreach and follow up.
The implementation integrated with Zoho CRM to synchronize contact and case context with outbound workflows, and with Power BI to surface contact center metrics and dashboards for operational leaders. Those integrations established a data pipeline from CallCenterStudio Engagement into enterprise reporting and CRM driven agent scripts.
Deployment delivered a cloud-ready, data-driven contact center environment with a phased regional rollout across customer-support operations, and governance changes to accommodate remote agent activity and centralized monitoring. The solution aimed to boost responsiveness and scalability for Sunrise Airways Haiti while aligning contact center processes with transportation customer-support functions.
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Buyer Intent: Companies Evaluating CallCenterStudio Engagement
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