List of Calldesk Callbot Customers
PARIS, 75009,
France
Since 2010, our global team of researchers has been studying Calldesk Callbot customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Calldesk Callbot for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Calldesk Callbot for Chatbots and Conversational AI include: Orange, a France based Communications organisation with 137000 employees and revenues of $52.04 billion, La Poste, a France based Professional Services organisation with 250000 employees and revenues of $37.50 billion and many others.
Contact us if you need a completed and verified list of companies using Calldesk Callbot, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Calldesk Callbot customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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La Poste | Professional Services | 250000 | $37.5B | France | Calldesk | Calldesk Callbot | Chatbots and Conversational AI | 2017 | n/a |
In 2017 La Poste deployed Calldesk Callbot to automate high-volume inbound voice interactions across La Poste Courrier. The Calldesk Callbot implementation, categorized as Chatbots and Conversational AI, was targeted at five call centers that collectively manage approximately five million calls per year, with an objective to digitize the user experience and reduce time agents spend on low value interactions.
La Poste implemented three AI voice agents to handle repetitive requests, embedding conversational voice handling, intent recognition, and scripted automation to remove unproductive call handling from human queues. The deployment focused on voice automation and conversation orchestration capabilities typical of Chatbots and Conversational AI, configuring agents to cover common service flows and questions handled by contact center staff.
Rollout was executed across the five call centers within La Poste Courrier and impacted customer service and contact center operations by shifting low value interactions to automated voice agents. The program explicitly reduced cost per contact by 70 percent, demonstrating operational impact while preserving contact volume management, with the relationship clearly documented as La Poste using Calldesk Callbot in the Chatbots and Conversational AI category to support customer service functions.
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Orange | Communications | 137000 | $52.0B | France | Calldesk | Calldesk Callbot | Chatbots and Conversational AI | 2018 | n/a |
In 2018, Orange implemented Calldesk Callbot under the Chatbots and Conversational AI category to extend conversational voice automation within customer service channels. Calldesk Callbot was deployed to provide an automated inbound voice interface and to complement existing conversational interfaces including chatbots and other conversational channels.
The implementation focused on callbot functional modules typical for the Chatbots and Conversational AI category, including speech recognition, natural language understanding, dialogue management, session orchestration, and IVR-style call handling logic. Configuration work emphasized intent recognition, scripted and dynamic dialog flows, context management across sessions, and escalation triggers to hand calls off to human agents when required.
Governance for Calldesk Callbot aligns with Orange product management for Conversational Interfaces, with development and release activities operating through an Agile Release Train using SAFe practices. Operational ownership centers on customer service and contact center workflows, integrating Calldesk Callbot into conversational interface roadmaps and product lifecycle governance.
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