List of CallPro CRM Customers
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Since 2010, our global team of researchers has been studying CallPro CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CallPro CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CallPro CRM for CRM include: Vitality Health, a United Kingdom based Insurance organisation with 1400 employees and revenues of $115.0 million, MIG Insurance Mongolia, a Mongolia based Insurance organisation with 300 employees and revenues of $9.0 million, Hippocards Mongolia, a Mongolia based Education organisation with 10 employees and revenues of $2.0 million, Buudai Mongolia, a Mongolia based Retail organisation with 15 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using CallPro CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CallPro CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Buudai Mongolia | Retail | 15 | $1M | Mongolia | CallPro CRM | CallPro CRM | CRM | 2022 | n/a |
In 2022, Buudai Mongolia deployed CallPro CRM in the CRM category to centralize customer enquiries, calls and messaging for the Buudai concept store and Buudai brand. The vendor case page documents CallPro Teams, Voice and Text usage, and CallPro CRM is cited as the application managing multichannel customer interactions in Mongolia.
Deployment context indicates vendor-hosted CallPro services delivering voice, SMS and team collaboration capabilities tied to CRM workflows, with contact records and interaction logs consolidated in the CallPro CRM instance. Functional emphasis is on inbound and outbound call handling, messaging threads and team-based routing, consistent with CRM use for customer care and sales follow-up.
Operational scope is small business focused, covering Buudai’s retail operations in Mongolia and supporting customer care and sales functions across the store and brand channels. Governance and rollout appear to follow vendor provisioning of CallPro services, with frontline staff using CallPro Teams, Voice and Text to capture interactions and standardize follow-up workflows within the CallPro CRM environment.
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Hippocards Mongolia | Education | 10 | $2M | Mongolia | CallPro CRM | CallPro CRM | CRM | 2022 | n/a |
In 2022 Hippocards Mongolia implemented CallPro CRM to centralize user communications and support operations across its Mongolia customer base, deploying CallPro CRM as its CRM to unify contact records and inbound support channels. The deployment emphasizes CallPro Teams, Voice, and Text communications modules alongside CallPro CRM contact management to provide a single pane for customer interactions and case tracking.
CallPro CRM was configured to capture and log customer conversations, maintain contact profiles, and route enquiries to small team queues, aligning CRM records with voice and text interaction histories. Operational coverage focused on support and product teams in Mongolia, with governance centered on standardizing ticketing workflows, interaction logging, and response accountability to speed support for users and improve customer follow up.
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MIG Insurance Mongolia | Insurance | 300 | $9M | Mongolia | CallPro CRM | CallPro CRM | CRM | 2023 | n/a |
In 2023, MIG Insurance Mongolia implemented CallPro CRM as part of its CRM tooling for customer care and contact centre workflows in Mongolia. CallPro lists MIG Daatgal on its customer pages, showing the insurer uses CallPro's communications platform to support branch and relationship manager activities and to improve branch and relationship manager efficiency.
The deployment leverages CallPro CRM contact management alongside communications modules inferred from the vendor testimonial, specifically CallPro Teams, Voice and Text, to handle inbound and outbound voice and SMS interactions and internal team collaboration. Functional capabilities implemented include centralized customer records, contact queueing and routing for contact centre operations, activity logging for customer service cases, and contact-level activity histories to support relationship managers.
Operational scope centers on customer service, branch operations and relationship managers across MIG Insurance Mongolia, with CallPro CRM serving as the primary CRM for contact centre workflows. Governance changes focused on centralizing contact handling and standardizing callback and escalation workflows, aligning branch and contact centre processes with CallPro CRM contact-management and communications routing capabilities.
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Vitality Health | Insurance | 1400 | $115M | United Kingdom | CallPro CRM | CallPro CRM | CRM | 2014 | n/a |
In 2014 Vitality Health deployed CallPro CRM to support outbound telemarketing and telesales operations. The deployment centered on CallPro CRM, categorized as CRM, to capture high velocity outbound call activity and to create qualified lead shortcuts referred to internally as hotkeys, supporting a campaign that ran from November 2014 to February 2015 targeting domestic consumers.
Configuration work focused on outbound dialing workflows and scripted call handling, lead capture and hotkey event logging, coach monitoring, and KPI dashboards for daily performance tracking. CallPro CRM was configured to log agent cold call volumes that exceeded 240 calls per day, to timestamp and qualify hotkeys for telesales follow up, and to surface metrics used by sales coaching for rapid agent promotion and skill development.
The implementation included an explicit integration between CallPro CRM and Avaya telephony to enable progressive dialing, screen pops and centralized call records, enabling agents to convert cold calls into compliant hotkeys and to transfer qualified prospects to telesales. Operational coverage was the outbound consumer telemarketer team and the telesales function, with CallPro CRM acting as the primary system for capture, routing and handoff of leads.
Governance incorporated compliance monitoring and coaching workflows, with documented outcomes recorded in CallPro CRM. Explicit outcomes during the engagement include an agent promoted to a sales coach within 11 weeks, continuous KPI overperformance with 262 hotkeys in 57 working days, peak sessions of 5 hotkeys in 56 minutes and 17 hotkeys in one day, and no compliance penalties noted, all captured through CallPro CRM.
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