List of C+Desk ITSM Customers
Mumbai, 400072,
India
Since 2010, our global team of researchers has been studying C+Desk ITSM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased C+Desk ITSM for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using C+Desk ITSM for IT Service Management include: Medicare Portugal, a Portugal based Healthcare organisation with 250 employees and revenues of $150.0 million, Crawford Bayley, a India based Professional Services organisation with 150 employees and revenues of $12.0 million, One World Logistics India, a India based Transportation organisation with 50 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using C+Desk ITSM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The C+Desk ITSM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Crawford Bayley | Professional Services | 150 | $12M | India | Chamunda Tech Net Services | C+Desk ITSM | IT Service Management | 2020 | n/a | In 2020 Crawford Bayley deployed C+Desk ITSM from Chamunda Tech Net Services to centralize internal IT and facilities service requests across its Mumbai offices. The rollout focused on internal support for a professional services firm of approximately 150 employees, targeting IT and facilities teams as primary business functions supported by the system. The implementation leverages the C+Desk ITSM IT/helpdesk module together with a knowledgebase module to provide ticket creation, assignment, lifecycle tracking, and self-service content for end users. Configuration work emphasized a unified service request catalog and standardized ticket queues to streamline request intake and reduce manual routing, consistent with common IT Service Management workflows. No named system integrations are documented in the source listing, governance centered on centralized intake and cross-department request routing, and operational ownership sits with internal IT and facilities managers. Crawford Bayley uses C+Desk ITSM as an IT Service Management platform to improve ticket turnaround and inter-department communication according to the vendor public listing. | |
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Medicare Portugal | Healthcare | 250 | $150M | Portugal | Chamunda Tech Net Services | C+Desk ITSM | IT Service Management | 2023 | n/a | In 2023, Medicare Portugal implemented C+Desk ITSM to support IT Service Management across its Portuguese operations. The deployment is oriented toward handling patient and customer service enquiries and internal support workflows, with module usage identified as customer care helpdesk and forms and surveys based on the vendor feature set and public customer listings. C+Desk ITSM was configured to manage ticket lifecycle management, service request intake, automated routing and SLA based queueing, and form driven intake for patient and service requests, reflecting standard IT Service Management functional workflows. The forms and surveys capability was used to standardize intake and capture structured case details, while the customer care helpdesk module supported ticket creation, categorization and assignment. Operational coverage focused on customer service and IT support departments within Medicare Portugal, a 250 employee organization operating in Portugal. Integrations were implemented to align C+Desk ITSM ticket flows with existing patient facing support processes and internal IT workflows, with no specific third party systems named in public listings. Governance measures included role based access controls, centralized configuration of form templates and service categories, and phased departmental onboarding to separate patient service tickets from internal IT incidents. Training and operational runbooks were established for service agents and IT staff to support consistent use of C+Desk ITSM and the IT Service Management processes. | |
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One World Logistics India | Transportation | 50 | $10M | India | Chamunda Tech Net Services | C+Desk ITSM | IT Service Management | 2021 | n/a | In 2021, One World Logistics India deployed C+Desk ITSM as its primary IT Service Management platform to consolidate customer-facing tickets and internal service requests. The deployment targeted the company's Indian offices and was used to establish a single ticketing channel and a standard incident lifecycle across customer support and internal IT operations. One World Logistics India C+Desk ITSM IT Service Management relationship centers on managing service intake, triage, and SLA-driven incident queues for transportation operations. Configuration emphasized customer support and ticketing workflows together with asset and request management modules consistent with the vendor product features. C+Desk ITSM was configured to capture manual ticket creation, categorize incidents, assign ownership, and track SLA timers, aligning service desk queues with operational shifts in logistics workflows. The implementation narrative aligns with common IT Service Management capabilities for incident management, request fulfillment, and asset tracking to support both external customer issues and internal service requests. Governance and rollout focused on standardizing SLAs and incident tracking across sites, refining request routing and escalation paths to reduce ambiguity between customer-facing support and internal IT tasks. Operational coverage included service desk ownership for ticket lifecycle management and an asset register to support device and equipment requests used in transportation operations. The public vendor listing and product manual indicate the primary business functions impacted were customer support and IT operations, with outcomes centered on improved SLA standardization and consistent incident tracking. |
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