List of CDK Fixed Operations Customers
Austin, 78758, TX,
United States
Since 2010, our global team of researchers has been studying CDK Fixed Operations customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CDK Fixed Operations for Dealership Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CDK Fixed Operations for Dealership Management include: Hudson Automotive Group, a United States based Automotive organisation with 5000 employees and revenues of $1.30 billion, Jaguar Land Rover Cincinnati United States, a United States based Automotive organisation with 120 employees and revenues of $120.0 million, Traditions Chevrolet United States, a United States based Automotive organisation with 30 employees and revenues of $40.0 million, Flow Lexus United States, a United States based Automotive organisation with 75 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using CDK Fixed Operations, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Flow Lexus United States | Automotive | 75 | $25M | United States | CDK Global | CDK Fixed Operations | Dealership Management | 2023 | n/a |
In 2023, Flow Lexus United States implemented CDK Fixed Operations for its fixed-ops service environment. Flow Lexus of Greensboro uses CDK Monogram, part of the CDK Fixed Operations suite, to capture and send high definition technician videos and provide real time updates to customers.
The deployment focuses on Service and Parts workflows in the Dealership Management category, embedding CDK Monogram into repair order communications and approval workflows. Functional capabilities implemented include HD technician video capture, timed status messaging, and explicit customer approval channels tied to repair orders.
Operational coverage is U.S. fixed operations with direct impact on Service and Parts business functions, aligning shop technician activity with customer facing communications and repair order documentation. The architecture centers on the CDK Fixed Operations suite as the customer communication layer for fixed operations.
According to CDK's customer story page, use of CDK Monogram drove higher approval rates and an increase of approximately 0.4 service hours per repair order. These outcomes are described as part of the Flow Lexus of Greensboro fixed-ops implementation.
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Hudson Automotive Group | Automotive | 5000 | $1.3B | United States | CDK Global | CDK Fixed Operations | Dealership Management | 2025 | n/a |
In 2025 Hudson Automotive Group implemented CDK Fixed Operations as part of a multi-year renewal with CDK, deploying the solution under the vendor’s CDK Dealership Xperience platform. The implementation is recorded against the Dealership Management category and anchors Hudson’s fixed operations strategy across its dealer network.
The CDK Fixed Operations deployment focuses on standardizing service lane workflows, repair order processing, parts inventory management, and appointment and labor scheduling capabilities that are typical for Dealership Management applications. Configuration work centers on aligning service processes to a common data model within CDK Dealership Xperience, while automation targets service orchestration and customer touchpoint sequencing to improve operational consistency across sites.
Integrations explicitly include CDK CRM and the CDK Dealership Xperience platform, consolidating service histories, customer communications, and fixed ops transaction data to create a single operational record for aftersales activities. Governance is organized as a multi-year rollout across Hudson’s 51 dealerships, with centralized platform management, standardized operating procedures for service departments, and coordinated change management to support the stated objective to further accelerate operations and maintain life-long relationships with customers.
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Jaguar Land Rover Cincinnati United States | Automotive | 120 | $120M | United States | CDK Global | CDK Fixed Operations | Dealership Management | 2022 | n/a |
In 2022, Jaguar Land Rover Cincinnati implemented CDK Fixed Operations to modernize its Dealership Management for service and parts operations. The U.S. fixed-ops deployment targeted Service/Parts process improvements and faster ASR approvals, with a specific emphasis on improving service-lane transparency and customer communications.
The implementation used the CDK Fixed Operations Suite including ServiceView, configured to surface service-lane status, enhance customer appointment and repair status communications, and support shop productivity workflows. Functional capabilities deployed include service workflow visibility, customer engagement channels for status updates, and tools to accelerate approval cycles for additional service recommendations.
Operational coverage was focused on dealership Service and Parts departments, aligning service advisors, parts counter staff, and shop technicians around shared status and approval workflows. Rollout emphasized standardizing ASR approval steps and communications processes to ensure consistent handling of repair orders and clearer handoffs between parts and service teams.
Outcomes documented on CDK product and customer pages show approximately 20% higher customer satisfaction index and an additional 3 to 5 paid hours per repair order after adoption of CDK Fixed Operations and ServiceView. These results are reported as improvements in customer communications and service-lane throughput for the dealership.
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Automotive | 30 | $40M | United States | CDK Global | CDK Fixed Operations | Dealership Management | 2021 | n/a |
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Buyer Intent: Companies Evaluating CDK Fixed Operations
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