List of CDK Global Service Customers
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Since 2010, our global team of researchers has been studying CDK Global Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CDK Global Service for Dealership Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CDK Global Service for Dealership Management include: Marshall Motor Group, a United Kingdom based Automotive organisation with 1980 employees and revenues of $2.77 billion, Bill Rapp of Syracuse, a United States based Automotive organisation with 50 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using CDK Global Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CDK Global Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Bill Rapp of Syracuse | Automotive | 50 | $5M | United States | CDK Global | CDK Global Service | Dealership Management | 2018 | n/a | In 2018, Rapp Auto implemented CDK Global Service as its Dealership Management application. The deployment established CDK Global Service as the primary system for service appointment scheduling and front-line customer interactions at the Syracuse, New York location. Operational use documented in July 2023 to October 2023 shows a Customer Service Advocate, Bill Rapp, working directly in CDK Global Service to schedule service appointments for routine maintenance and to update daily operational reports. Functional capabilities exercised include the CDK service scheduling module, appointment management, and lead-to-appointment tracking workflows, with daily reconciliation of leads, appointments scheduled, shown, and sold recorded in CDK Global Service. The implementation was integrated with external customer engagement and manufacturer data sources, the integrations include VinSolutions for internet inquiry handling and manufacturer programs from GMC and Subaru to determine status of incoming and sold inventory. These integrations support cross-functional coordination between internet sales, showroom scheduling, and the service department, consolidating customer contacts, appointment booking, and inventory status checks into the CDK Global Service operational flow. Governance and process changes centered on centralizing inbound call handling and internet lead follow up into CDK Global Service, with front-line staff updating daily reports as part of operational cadence. CDK Global Service functions therefore connect dealership CRM activities, service desk scheduling, and inventory status verification, creating a single operational hub for customer service and service department workflows at Rapp Auto. | |
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Marshall Motor Group | Automotive | 1980 | $2.8B | United Kingdom | CDK Global | CDK Global Service | Dealership Management | 2020 | n/a | In 2020 Marshall Motor Group onboarded CDK Global Service for Dealership Management to support finance and accounts payable functions at its Peterborough site. From September 2020 to September 2021 an Accounts Clerk in Purchase Ledger executed daily transactional work that provides operational evidence of CDK Global Service being used in the company purchase ledger environment. The deployment emphasized purchase ledger and accounts payable capabilities, with routine invoice checking and registration carried out in CDK Global Service and alongside MMG software, staff expense processing, supplier account setup and ongoing supplier maintenance. Bank reconciliation tasks and execution of BACS payments were part of the same AP workflow, and supplier statement reconciliation was performed as a control activity tied to those modules. Operational scope was centered on the finance and procurement functions at the Peterborough location, covering supplier onboarding, supplier account governance, and day to day payment processing. Process governance was exercised through transaction-level reconciliation and payment runs performed by the Accounts Clerk, aligning CDK Global Service purchase ledger workflows with the organizations accounts payable processes. |
Buyer Intent: Companies Evaluating CDK Global Service
- Yooz, a United States based Professional Services organization with 200 Employees
- Cardconnect, a United States based Banking and Financial Services company with 300 Employees
- Kirby-Smith Machinery, a United States based Manufacturing organization with 10 Employees
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