List of CGI CACS Enterprise Customers
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Since 2010, our global team of researchers has been studying CGI CACS Enterprise customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CGI CACS Enterprise for Debt Collection and Recovery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CGI CACS Enterprise for Debt Collection and Recovery include: Navy Federal Credit Union, a United States based Banking and Financial Services organisation with 24000 employees and revenues of $12.51 billion, The DIRECTV Group Inc, a United States based Professional Services organisation with 12000 employees and revenues of $1.80 billion, WiZink Bank, a Spain based Banking and Financial Services organisation with 1200 employees and revenues of $133.0 million and many others.
Contact us if you need a completed and verified list of companies using CGI CACS Enterprise, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CGI CACS Enterprise customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Navy Federal Credit Union | Banking and Financial Services | 24000 | $12.5B | United States | CGI Group | CGI CACS Enterprise | Debt Collection and Recovery | 2008 | CGI |
In 2008, Navy Federal Credit Union implemented CGI CACS Enterprise as its core Debt Collection and Recovery application. The deployment targeted the finance and collections process area across the United States and was scoped to move collections strategy from age based rules to risk based decisioning.
CGI CACS Enterprise was configured to support risk scoring and account prioritization, automated collector work queues, scripted contact strategies, and payment arrangement management consistent with Debt Collection and Recovery functional workflows. The implementation emphasized rule based prioritization and segmentation to enable more targeted collector assignments and automated orchestration of outbound and inbound collection activities.
The program was executed together with Strata Enterprise and BureauLink, with integrations used to enrich borrower data and inform risk scoring and bureau exchange processes. Integration with Strata Enterprise and BureauLink supported account segmentation and external data feeds that feed the CGI CACS Enterprise decisioning logic, and the solution was operated across the credit unions collections and finance teams in the United States.
Governance and process change accompanied the technology work, with new centralized prioritization rules and operational governance to manage collector workflows and exception handling. The shift to risk based collections required revised operating procedures for collector assignment, escalation rules, and rule lifecycle management under the CGI CACS Enterprise configuration.
A CGI release on the program highlights outcomes such as increased dollars collected, reduced delinquencies and charge offs, and more effective prioritization and use of collections resources following the implementation of CGI CACS Enterprise.
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The DIRECTV Group Inc | Professional Services | 12000 | $1.8B | United States | CGI Group | CGI CACS Enterprise | Debt Collection and Recovery | 2008 | CGI |
In 2008, The DIRECTV Group Inc implemented CGI CACS Enterprise to modernize its collections operating model, deploying the solution in the Debt Collection and Recovery category alongside Strata Enterprise. The deployment targeted the finance and collections process area across the United States, aligning application scope with centralized collections workflows and account treatment orchestration.
The CGI CACS Enterprise implementation concentrated on automating collections workflows and treatment strategies, including account segmentation, contact strategy management, workflow automation for delinquency stages, and exception handling typical of Debt Collection and Recovery systems. Configuration work emphasized treatment orchestration and targeted customer treatments to support faster and more consistent collections actions.
CGI served as system integrator and hosting provider, the application being hosted by CGI with ongoing maintenance provided by the same vendor. The implementation was integrated operationally with Strata Enterprise to support data exchange and coordinated collections processing, with operational ownership residing in DIRECTV finance and collections teams across the United States.
CGI stated the solution was expected to significantly enhance collections capabilities by enabling faster, more targeted treatments while reducing cost and risk, and CGI continues to provide hosting and maintenance as part of the engagement.
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WiZink Bank | Banking and Financial Services | 1200 | $133M | Spain | CGI Group | CGI CACS Enterprise | Debt Collection and Recovery | 2017 | CGI |
In 2017, WiZink Bank implemented CGI CACS Enterprise as its Debt Collection and Recovery platform to modernize enterprise collections and default management. The deployment was executed with CGI as the implementation partner, focused on finance and collections operations across Spain, and positioned within a long term partnership supporting the bank's digital transformation.
CGI CACS Enterprise was configured to provide centralized case management, automated collection workflows, account segmentation and scoring, payment arrangement tracking, dispute handling, and operational reporting. The implementation emphasized workflow orchestration for collector workqueues and consolidated analytics to support default portfolio management.
The deployment delivered an enterprise instance of CGI CACS Enterprise that centralized collections operations and standardized processes across the bank's collections teams in Spain. Operational coverage included default management, inbound and outbound contact orchestration, and consolidated reporting for finance and collections stakeholders.
Governance was structured through the strategic partnership with CGI to align collections processes, compliance controls, and rollout sequencing across business units. CGI public communications cite improved operational performance and customer experience and reference typical CACS outcomes including reductions in net credit loss and default management OPEX savings.
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Buyer Intent: Companies Evaluating CGI CACS Enterprise
- Personal Finance Center, a United States based Banking and Financial Services organization with 85 Employees
- Convoke Systems, a United States based Communications company with 10 Employees
- ACEA, a Italy based Utilities organization with 10348 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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