List of ChatD&B Customers
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Since 2010, our global team of researchers has been studying ChatD&B customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ChatD&B for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ChatD&B for Chatbots and Conversational AI include: London Stock Exchange Group, a United Kingdom based Banking and Financial Services organisation with 26251 employees and revenues of $11.86 billion, Intercontinental Exchange, a United States based Banking and Financial Services organisation with 13222 employees and revenues of $8.00 billion, Dun & Bradstreet, a United States based Professional Services organisation with 6247 employees and revenues of $2.38 billion and many others.
Contact us if you need a completed and verified list of companies using ChatD&B, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ChatD&B customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dun & Bradstreet | Professional Services | 6247 | $2.4B | United States | Dun & Bradstreet | ChatD&B | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Dun & Bradstreet deployed ChatD&B internally with more than 1,000 employees in North America as part of an early adopter program. ChatD&B is a Chatbots and Conversational AI application used to accelerate firmographic research, due diligence, and sales and risk workflows.
The implementation emphasized conversational search and automated data summarization capabilities, configuring ChatD&B to surface firmographic profiles, synthesize multiple source records, and produce query driven briefs for analysts and sales teams. Module usage for Finance & Risk and Sales workflows is inferred from company statements, and the deployment included tailored templates and prompt libraries aligned to those functional areas. The configuration reflects common conversational AI functionality such as intent routing, context retention, and rapid natural language summarization.
Operational rollout targeted research, due diligence, and sales operations across North America, with internal adoption informing an expansion to dozens of external clients in 2024. Governance followed a phased early adopter model with iterative feedback loops to refine prompts, data access scopes, and user training. The internal rollout reportedly reduced data summarization tasks from hours to seconds and supported the decision to provision ChatD&B to external customers within the same year.
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Intercontinental Exchange | Banking and Financial Services | 13222 | $8.0B | United States | Dun & Bradstreet | ChatD&B | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Intercontinental Exchange announced plans to deploy ChatD&B, a Chatbots and Conversational AI application developed in collaboration with Dun & Bradstreet. The October 2024 announcement describes a program to combine D&B supply chain and location data with ICE geospatial climate models to deliver climate and ESG analytics for public and private companies, aimed at supporting finance and risk teams in the United States and globally.
The implementation narrative centers on ChatD&B surfacing climate risk and ESG workflows through conversational knowledge retrieval and data enrichment capabilities. ChatD&B is described as a conversational layer that can surface synthesized analytics and entity level insights to downstream finance and risk processes, implying configuration of intent classifiers, retrieval augmented generation or knowledge base connectors, and workflow triggers appropriate to ESG reporting and risk assessment use cases.
Integrations are explicit to the announcement, ChatD&B will ingest and expose Dun & Bradstreet supply chain and location datasets and ICE geospatial climate model outputs via API driven connectors into the conversational interface. Operational coverage is focused on finance and risk teams and is intended to support both US and global coverage for public and private company analyses, enabling question and answer workflows and data lookup across those combined data sources.
Governance and rollout planning follow the 2024 announcement, with the offering slated for rollout after the October 2024 disclosure and commercial availability expected thereafter. Deployment planning as described emphasizes embedding ChatD&B into existing ESG and climate risk workflows for financial and risk decision making, with implementation workstreams likely to coordinate data access, model alignment, and conversational governance to ensure controlled use by finance and risk stakeholders.
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London Stock Exchange Group | Banking and Financial Services | 26251 | $11.9B | United Kingdom | Dun & Bradstreet | ChatD&B | Chatbots and Conversational AI | 2024 | n/a |
In 2024, London Stock Exchange Group initiated a multi year strategic collaboration with Dun & Bradstreet that extends the D-U-N-S® identifier into LSEG Workspace and explores embedding the ChatD&B application into capital markets workflows. The initiative, announced in October 2024, is intended to broaden access to private market information across UK and global markets.
The implementation focus is on surfacing private market datasets and entity resolution inside finance and capital markets workflows, capabilities aligned with the Chatbots and Conversational AI category. ChatD&B is positioned to provide conversational access to D-U-N-S linked private market intelligence, enabling query driven lookups and contextual entity enrichment within LSEG Workspace, and a new private market data feed is planned for 2025.
Architecturally the work centers on embedding ChatD&B conversational interfaces into LSEG Workspace, aligning a Chatbots and Conversational AI layer with existing capital markets data pipelines and user interfaces. Operational coverage explicitly targets finance and capital markets workflows and private markets workflows across LSEG’s UK and global markets, affecting functions such as capital markets analytics and private markets origination.
The collaboration is structured as a multi year engagement that signals phased data feed and capability rollouts rather than a single cutover. Governance emphasis will need to cover D-U-N-S identifier usage, data access controls, and query provenance inside LSEG Workspace to enable ChatD&B conversational access.
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